Jules B Reviews

Name: Jules B
Address: Yellow Brick House, Back New Bridge Street, Newcastle upon Tyne, United Kingdom
Rating: 4.82

4.8 Rating 8,406 Reviews

100 %

of reviewers recommend Jules B

4.8

Based on 8,406 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shoes excellent customer service terrible”

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Posted 4 years ago

“I never received my order and I have had misleading / in correct info from customer services e mail response . Neither have I received a refund as e mail and account section states ..... I work in customer service and I know how important these surveys are . I don’t like to give a bad review but all I can say is I am very disappointed with my first experience of using you .”

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Posted 4 years ago

“I have not received the coat yet”

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Posted 4 years ago

“Damaged goods and bad customer service”

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Posted 5 years ago

“First order refunded no explanation so ordered again on next day delivery, not received, called customer services & not been despatched. Poor service, poor communication”

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Posted 5 years ago

“I haven't reviewed my order...”

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Posted 5 years ago

“Had to return the dress, this is a very short dress and not like the description a midi dress.”

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Posted 5 years ago

“Fast delivery easy returns good choice”

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Posted 5 years ago

“They did not make me happy!”

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Posted 5 years ago

“THEY DIDN'T”

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Posted 5 years ago

“didn’t recieve product”

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Posted 5 years ago

“Ordered these boots on the 10th December and they still have not arrived and I’ve received no response to my emails”

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Posted 5 years ago

“Communication is very slow. 4 days to answer an email. I chanced size but I‘m still waiting for someone that explain me how to proceed. No good”

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Posted 5 years ago

“i still havent recieved the dress”

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Posted 5 years ago

“Paid next day did not arrive then had to order same top again and pay more for sat delivery. Waste of money. And had to wait around for a parcel that was not expected.”

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Posted 6 years ago

“Ich bin sehr enttäuscht.. Die Bestellung war unvollständig und jetzt wird mir auch noch vorgeworfen, dass der Artikel angeblich erst nach Erhalt verschwunden ist, da die Box keine Beschädigungen aufweist. Seine Kunden so zu behandeln vor allem wenn sie für knapp 600€ bestellen, ist meiner Meinung nach eine Frechheit. Ein Glück habe ich mit PayPal bezahlt. Ich möchte noch anmerken, dass ich kurz vor Blackfriday bestellt habe und aufgrund des hohen Bestellaufkommens möglicherweise ein Fehler beim Versand unterlaufen ist, was natürlich mal passieren kann. Aber wie man seine Kunden so behandeln kann, ist für mich fraglich. Werde hier mit Sicherheit nie wieder bestellen!”

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Posted 6 years ago

“Returns Not Accepted I had a really bad experience with Jules B. I bought an item that was too small. I sent the item back after 3 days of receiving. I sent the item back and they would not accept the return and sent it back to me. Please make sure you order the correct size because you will not be able to return your items if they don't fit. They use every excuse under the sun why they shouldn't accept the return.”

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Posted 6 years ago

“The wrong boots were sent so not a happy customer then had to hassle of returning them through the post office. It looks like the wrong label was added to the outside of the box as said navy boos as ordered but inside was a different boot.”

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Posted 6 years ago

“You haven’t - I’m disappointed. This is the first time that anything I have ordered on the internet has gone missing and I’m disappointed in the response from you and your carrier. I paid for these trousers last week and I still don’t know if I will ever receive them.”

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Posted 6 years ago

“I paid extra to nominate a specific day for delivery (and gave a one week notice). Despite confirmation from JB, the delivery did not arrive until 3 days later.”

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Posted 6 years ago

Jules B is rated 4.8 based on 8,406 reviews