Login

Start Free Trial Are you a business? Click Here

Jules B Reviews

4.8 Rating 9,073 Reviews

100 %

of reviewers recommend Jules B

Company Reviews

Product Reviews

4.8

Based on 9,073 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Never received my top.”

Helpful Report

(Online UK) - Posted 1 month ago

“Never received item.Money taken.Emails,messages ignored.PayPal claim started to try and get money back.”

Helpful Report

(Online UK) - Posted 1 month ago

“Never received the order”

Helpful Report

(Online UK) - Posted 1 month ago

“I’ve already emailed to say the coat is the wrong size - a size 8 label on a size 6 coat. It’s too small for me, I’ve asked for an exchange and have heard nothing. I going to have to chase this up. That is poor customer service.”

Helpful Report

(Online UK) - Posted 1 month ago

“I am still awaiting an item. Have sent several emails to customer services and no one is responding.”

Helpful Report

(Online UK) - Posted 1 month ago

“I ordered a Limitato Canvas T-Shirt with other items on 28/12 2025. When i received my package, i was greatly disappointed to find that they sent an empty box with no T-Shirt in it. I am still waiting to hera from the company as to what they arte going to do about this. Jeffrey Hoong”

Helpful Report

(Online UK) - Posted 1 month ago

“Delivered but left in the wrong place not my safe place behind side gate we were on holiday. I'm alerted by my ring doorbell at approximately 2 am.only to see an individual steal them”

Helpful Report

(Online UK) - Posted 1 month ago

“Order arrived with several items missing, have emailed and have been ignored. Won’t be ordering again.”

Helpful Report

(Online UK) - Posted 1 month ago

“No response or communication. Not received order”

Helpful Report

(Online UK) - Posted 1 month ago

“There is no one to talk to and no one has replied to my email”

Helpful Report

(Online UK) - Posted 1 month ago

“Customer service took a long time to respond i first was cut off after being on hold for twenty mins, no reply to email for 3/4 days then i got a reply that wasnt very helpful , i would like to know where my refund is”

Helpful Report

(Online UK) - Posted 1 month ago

“I cannot comment as I have not yet received this item. I haven’t had any notification when this may arrive. Please could you advise. Thank you.”

Helpful Report

(Online UK) - Posted 1 month ago

“Get the order right first time”

Helpful Report

(Online UK) - Posted 1 month ago

“See above”

Helpful Report

(Online UK) - Posted 1 month ago

“Its Christmas day and we have no shoe's”

Helpful Report

(Online UK) - Posted 1 month ago

“The item has still not arrived and you have ignored both emails I have sent about it. Appalling service and will never use again”

Helpful Report

(Online UK) - Posted 1 month ago

“Poor customer service”

Helpful Report

(Online UK) - Posted 2 months ago

“If I had actually received the items or any update at all on when they would be delivered I might be able to review them, the irony of receiving an email asking me to rate my experience is almost comical, I am still waiting for a reply to my emails sent on Friday 19th December regarding my order, which was placed on Friday 12th December, I had one email Monday 15th stating part of my order had been dispatched, total mail tracking still states they are waiting for the items to be sent to them from you, I then received a second email on Monday 15th saying both parts of my order had been dispatched, no tracking number though and have no deliveries or email updates since, I tried calling on Friday and was on hold to get through for over an hour, when I cut off then re tried there was a message saying you’d closed the lines, might have been helpful if you’d done that before they opened at 9.30 to save anyone hanging on to a line that was clearly not being answered. Jules B customer service is non existent, I would like a refund on this order as I’m clearly not going to receive it before Christmas, but I won’t hold my breath for a reply to this or my emails so will be disputing the transaction with my bank to receive my £166 back.”

Helpful Report

(Online UK) - Posted 2 months ago

“Ensure your delivery partner understands your customer needs and can provide the service promise in full & on time with every single order.”

Helpful Report

(Online UK) - Posted 2 months ago

“ordered and paid for next day delivery, said would be delivered on saturday, didnt even get despatched until tuesday and delivered on wednesday, customer service terrible throughout, wont be ordering again”

Helpful Report

(Online UK) - Posted 2 months ago

«
1
2
3
4
5
»

Jules B is rated 4.8 based on 9,073 reviews