Hi there Bridget,
Thank you for taking the time to leave us some feedback.
We are sorry to hear that there was an issue with your delivery this time around. I can't seem to find an email from our regarding your order however, if ever there are any issues with a future order we would be happy to assist you with this.
We offer a range of different delivery options with Royal Mail, DPD and Evri which you may be interested in trying on a future purchase with us!
Kind regards,
Jules B
“JULES B ARE EXCELLENT. Their attention to detail is without question, the best I have yet to encounter. This is why I continue to shop with them. THANK YOU JULES B”
“Wasnt in a rush but shows as next day delivery on your site bit never has been with my purchases so far
Guessing they come from different stores as the comms / email updates arent same format”
Hi there Liam,
Thank you for leaving us some feedback, this is always appreciated so we can constantly improve our service!
I can see that your recent order was placed over the weekend meaning this was processed once we reopened for the week.
There does seem to have been a slight processing delay with this which we sincerely apologise for. We do advise orders will be dispatched within 1-2 working days during busier periods however fully understand the disappointment caused by this.
We hope to rectify this with a future purchase.
Kind regards,
Jules B
English
