“Wrong size item sent , ordered Medium but sent a small , so had the hassle of posting my item back , now waiting for the correct size to be sent back .
Allso emailed your customer services twice with no reply .”
Hi there Barbara,
Thank you for leaving us some feedback, although I am sorry to see that you would rate this experience 3 stars.
I have checked our inbox and can see that you contacted us on Sunday.
As we are closed over the weekends, we advise that all weekend emails should be responded to within 1-2 working days and chronologically. Your tracking indicates that we received your return on 28/02 and this should be processed within 5 working days.
For future queries, all information can be found online when a quicker response may be needed however, we appreciate your patience and will be back in touch as quickly as possible.
Kind regards,
Jules B
“The item was lovely.
However I found it dumped outside in the rain and packaging was wet.
Despite being a tracked parcel.
Also we left a sign asking not to dump parcels and thieves target our area.
I also changed my delivery options to neighbour to ensure it wasn’t dumped while I was out.
My jackets was fine, a bit damp. It’s only good kick it wasn’t stolen. I’m in SE London !”
English
