Jules B Reviews

Name: Jules B
Address: Yellow Brick House, Back New Bridge Street, Newcastle upon Tyne, United Kingdom
Rating: 4.79

4.8 Rating 9,100 Reviews

100 %

of reviewers recommend Jules B

4.8

Based on 9,100 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“No complaints good communication and arrived on time”

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Posted 6 years ago

“Packaging fantastic. Product great. Sizing spot on. Only issue was the order came on different days, one item one day and four the next?”

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Posted 6 years ago

“Easy to order, good delivery, nice to have discounts”

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Posted 6 years ago

“The item was just as described and having a photograph of the beads being worn makes it so much easier to assess the length of them. Delivery and packing superb”

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Posted 6 years ago

“Very Reasonably Priced and Delivered Super-Quick!”

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Posted 6 years ago

“Very quick delivery”

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Posted 6 years ago

“Dress arrived promptly and we’ll packaged - returns were easy”

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Posted 6 years ago

“Efficient quick service”

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Posted 6 years ago

“Speedy delivery and a good price”

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Posted 6 years ago

“Having the goods delivered to my local shop made it very easy to return .”

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Posted 6 years ago

“Good choice of sale items as well as usual priced stock Efficient online service too”

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Posted 6 years ago

“Very quick delivery time”

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Posted 6 years ago

“Good size this was a present for somebody very prompt delivery”

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Posted 6 years ago

“Delivery was quick and care and attention was taken with the packaging.”

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Posted 6 years ago

“quick delivery appreciated”

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Posted 6 years ago

“The service is fine and what I would expect from Jules B. The only minus sign is the alteration business as above.”

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Posted 6 years ago

“As usual lovely goods and very fast delivery, excellent service. However,please drop the Klarma payment system. It is not helpful.I was concerned that I may forget to pay and it is a fussy process. what is the advantage to you or to the customer?”

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Posted 6 years ago

“Prompt service. My only concern is delivery method. As mine was an international order it was shipped DHL. They automatically charged duty, which is fine, but they also charged me two different fees to collect the duty. I would prefer the option to choose delivery method as the post office on my end would only charge the duty and no processing fees. I recently had a parcel come from the US, and all I had to pay were import taxes.”

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Posted 6 years ago

“MY ORDER WAS DONE ONLINE AND SEEMED PROBLEM FREE, INCLUDING MY LOCAL STORE COLLECTION POINT. HOWEVER I HAVE TO COMMENT THAT MY PREVIOUS DEALINGS (only 1 week earlier in my local store) WAS FAR FROM ACCEPTABLE. SEEING A WISHED TO TAKE ADVANTAGE OF A SALE PROMOTION AND ORDER A DIFFERENT PAIR OF TRAINERS, THESE WERE IN STOCK IN THE SHOP BUT I NEEDED TO CHECK SIZE WITH MY DAUGHTER - ONLY ON DOING SO, THIS DELAYED THE PURCHASE BY ONLY A FEW HOURS LATER IN THE DAY. I DULY RECEIVED A TELEPHONE CALL FROM ONE OF THE STAFF TO SAY THAT THE SHOES WERE INDEED IN STOCK AND AT THE SALE PRICE £32. I INFERRED THAT I COULD NOT GET BACK TO THE STORE THAT SAME AFTERNOON BUT WOULD DO SO THE FOLLOWING DAY - AT NO POINT IN THIS CONVERSATION DID THE ADVISER SAY TO ME THAT IF I DELAYED COMING TO THE STORE UNTIL THE FOLLOWING DAY, THE PRICE AS STATED ABOVE WOULD NOT BE APPLICABLE! HENCE, WHEN I WENT TO THE STORE FOR COLLECTION AND PAYMENT, I WAS INFORMED THAT THE NOW PRICE WOULD BE £50!!! NEEDLESS TO SAY, I ASKED FOR AN EXPLANATION BUT MORE OR LESS AS ABOVE, EVEN ASKING THE DUTY MANAGER OF THE ADJOINING GENTS/JULES B STORE DID NOT ACHIEVE ANYTHING - HENCE THIS CUSTOMER FELT VERY LET DOWN, DISAPPOINTED AND LEFT WITH NOTHING! IF ONLY THE ABOVE IMPORTANT ASPECT HAD BEEN TOLD TO ME DURING MY TELE CONVERSATION, I WOULD HAVE GONE BACK TO THE STORE THAT SAME AFTERNOON BUT NOTHING WAS INFERRED. FROM A CUSTOMER'S VIEW POINT, VERY DISAPPOINTING BUT EVEN MORE SO THAT THEY WOULD JUST LET ME GO OUT OF THE STORE WITH NO PURCHASE?!”

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Posted 6 years ago

“Excellent customer service and quick delivery”

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Posted 6 years ago

Jules B is rated 4.8 based on 9,100 reviews