Jules B Reviews

Name: Jules B
Address: JulesB Head Office, Yellow Brick House, Newcastle United Kingdom, Newcastle upon Tyne
Rating: 4.83

4.8 Rating 8,202 Reviews

100 %

of reviewers recommend Jules B

4.8

Based on 8,202 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product at a great price and delivered very fast. Couldn’t ask for better service.”

Helpful Report

Posted 1 year ago

“Great service as ever Dress arrived super quick and very well wrapped”

Helpful Report

Posted 1 year ago

“The product and website were amazing. Unfortunately the polo shirt was too small and so i have had to return it. However i am yet to receive notification that you have received.”

Helpful Report

Posted 1 year ago

“helpful assistants, good service and good atmosphere in the shop(kendal)”

Helpful Report

Posted 1 year ago

“Great website being shopping here for 6yrs now”

Helpful Report

Posted 1 year ago

“Excellent quality and good service”

Helpful Report

Posted 1 year ago

“Enjoy shopping at JulesB- always find something individual and interesting.”

Helpful Report

Posted 1 year ago

“Really poor quality - looked like something you get from a Christmas cracker - ordered two pairs for presents - one pair arrived faulty and unwearable - tried to return both - due to sub-standard finish - Jules B hid behind their "cannot exchange earrings policy" - will not be using Jules B again needless to say.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review, though I am sorry to hear you have had a poor experience with Jules B. It is specified on the listing for all earrings and our returns policy that earrings can not be accepted through returns due to hygiene reasons. This is also clarified in the invoice included in all orders, as earrings are automatically crossed out to imply we can not accept them back. Our team accepted the defective earrings for a full refund, as this is something we could flag directly with the brand. As the other earrings you received were in perfect condition, this is not something we could accept back to flag with the brand, or resell to another customer. I understand this may be disappointing, however, this is in line with the agreed Returns Policy on our website. I am happy to forward your feedback to our management to review returns of earrings in the future. If you wish to discuss this further, please do not hesitate to contact our Customer Care team through customercare@julesb.co.uk. Kind regards, Jules B: Customer Care Team.

Posted 1 year ago

“Easy to order, quick delivery. Would use again”

Helpful Report

Posted 1 year ago

“Love the presentation of the scarf . It was all wrapped and looked like it had been taken care of . Not just thrown in a box. It made it a most wellcoming gift. Thanks Julesb.”

Helpful Report

Posted 1 year ago

“I ordered this dress on Monday morning expecting it to be delivered next day as promised, it eventually arrived Thursday! Why advertise ‘next day delivery’ if it’s not?! The dress turned up too late for the event I bought it for, irritating!”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review, though I am sorry to hear you had a poor experience with Jules B. Our dispatch team aim to ship all orders promptly, as we understand how important these purchases may be. Unfortunately, on the date our team dispatched your order, Royal Mail halted all parcel collections into the network due to 'Extreme Weather Conditions', which we were only informed of after our usual collection time. During this period, all shipments processed on a Royal Mail service suffered from delays. I am sorry to hear the dress did not reach you in time for your event, but I hope you are still delighted with your purchase despite the delay. If you wish to discuss this further, please do not hesitate to send our Customer Care Team at customercare@julesb.co.uk. Kind regards, Jules B: Customer Care Team.

Posted 1 year ago

“Very pleased with my jacket, great price and arrived the next day, nicely packaged.”

Helpful Report

Posted 1 year ago

“Excellent service and delivery. Regardless of whether sales shopping or not, the products are top notch and so is the way the goods are wrapped and dispatched. Real class act, I try not to get carried away when I visit the website!”

Helpful Report

Posted 1 year ago

“Prompt delivery tastefully packaged”

Helpful Report

Posted 1 year ago

“I am a frequent customer and felt extremely disappointed in the service I received. you have a policy which separates online from shop purchases and as a result was unable to swap same items with the shop. if you really care about customer Service give me a call for details. if not, I will be a much less frequent customer than for years previously if at all stuart milligan”

Helpful Report

Posted 1 year ago

Dear Stuart, Thank you for taking the time to leave us a review, though I am sorry you have had a poor experience. As our stores operate on different systems than our Head Office where our returns team operate, stock available in-store can not be exchanged in place of a web order. I understand this is frustrating, so please accept our apologies. Your feedback has been flagged to our management for their consideration. Should you wish to return items purchased online, our colleagues in-store are happy to accept the items to be transferred to our Head Office for a refund or exchange free of charge. If you have any queries or concerns that you wish to discuss further with our Customer Care team, please feel free to send us an email through customercare@julesb.co.uk. Kind regards, Jules B: Customer Care Team.

Posted 1 year ago

“Jules B service snd delivery excellent. Goods always arrive on time,boxed and fully covered in tissue paper to protect.”

Helpful Report

Posted 1 year ago

“Prompt service, careful packaging, all recyclable. Very good.”

Helpful Report

Posted 1 year ago

“Great communication Jules B, from submitting my order to receiving my coat! Delivery as advised too, which was super quick! Fantastically easy process, thanks so much!”

Helpful Report

Posted 1 year ago

“The delivery service was brilliant. Delivery was about 24 hours from ordering.”

Helpful Report

Posted 1 year ago

“Delivery was as expected, good tracking sent.”

Helpful Report

Posted 1 year ago

Jules B is rated 4.8 based on 8,202 reviews