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Jules B Reviews

4.8 Rating 9,071 Reviews

100 %

of reviewers recommend Jules B

Company Reviews

Product Reviews

4.8

Based on 9,071 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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English

“I have e mailed 4 times with regards to my order and still nothing”

Helpful Report

(Online UK) - Posted 1 month ago

“Never received my top.”

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(Online UK) - Posted 1 month ago

“Ordered coat on the 28th Dec. Didn’t arrive until 6th Jan.said on website next day.emails not answered until a couple of days,only negitive about purchase.”

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(Online UK) - Posted 1 month ago

“as a first time buyer i was due 15% discount but received the code to layer to apply. However item arrived today very pleased withe the dressing gown and service. thank you m Sadler”

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(Online UK) - Posted 1 month ago

“Very happy with Jules B. My purchase was easy to order, arrived super quick which was amazing bearing in mind the time of year and sales in progress. It arrived securely packaged and in immaculate condition.”

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(Online UK) - Posted 1 month ago

“Never received item.Money taken.Emails,messages ignored.PayPal claim started to try and get money back.”

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(Online UK) - Posted 1 month ago

“Never received the order”

Helpful Report

(Online UK) - Posted 1 month ago

“First Time Customer I was after a particular pair of shoes and Jules B was the only place I could find that had them in stock. I was sceptical about placing an order after reading a few negative reviews, but I went ahead anyway. The order went through smoothly and after a couple of days, I received an email from the courier company to say my order was on it's way to them. After 2 more days, I received my order, all perfectly wrapped as expected. I was really pleased. If I was in the same situation again, I would order from Jules B again as I had no issues with this purchase.”

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(Online UK) - Posted 1 month ago

“Packaging and delivery was brilliant Royal Mail delivery great”

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(Online UK) - Posted 1 month ago

“Good sale price, well packaged. Pleased with item thank you.”

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(Online UK) - Posted 1 month ago

“DPD are completely unreliable on delivery and I’ve raised this with you before. They failed to deliver twice and eventually 4 days late left it at a pick up location which is a 10 mile round trip. They have a very clear map which indicates exactly which road and which property but still didn’t deliver. Even the depot said on the phone they could clearly see where it should be delivered. They also have my mobile phone number but didn’t use it. Amazon, Evri and Royal Mail never let us down. I paid you for delivery to the door so this is your responsibility to find a logistics provider who does the job properly or be prepared to refund the delivery charge. This happens every time with JulesB deliveries”

Helpful Report

(Online UK) - Posted 1 month ago

“I’ve already emailed to say the coat is the wrong size - a size 8 label on a size 6 coat. It’s too small for me, I’ve asked for an exchange and have heard nothing. I going to have to chase this up. That is poor customer service.”

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(Online UK) - Posted 1 month ago

“Very fast reliable service as always. Thank-you. Happy new year to you all.”

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(Online UK) - Posted 1 month ago

“Very easy to order on their website and quick delivery too!”

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(Online UK) - Posted 1 month ago

“Great web site, easy to order and arrived promptly, thank you!”

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(Online UK) - Posted 1 month ago

“I am still awaiting an item. Have sent several emails to customer services and no one is responding.”

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(Online UK) - Posted 1 month ago

“Didn't receive an order confirmation email, and had to chase up after a few days to check they had got my order, emails were a little slow to respond but it was that busy period between Christmas and new year, delivery was also slower than expected but again I'm putting that down to it being the Christmas/new year period. Email responses from CS team were friendly and polite. First time ordering with this company, I don't think it will put me off ordering from the, again in the future.”

Helpful Report

(Online UK) - Posted 1 month ago

“I ordered a Limitato Canvas T-Shirt with other items on 28/12 2025. When i received my package, i was greatly disappointed to find that they sent an empty box with no T-Shirt in it. I am still waiting to hera from the company as to what they arte going to do about this. Jeffrey Hoong”

Helpful Report

(Online UK) - Posted 1 month ago

“Delivered but left in the wrong place not my safe place behind side gate we were on holiday. I'm alerted by my ring doorbell at approximately 2 am.only to see an individual steal them”

Helpful Report

(Online UK) - Posted 1 month ago

“Great service, easy to order, was kept informed on the whereabouts of my purchase.”

Helpful Report

(Online UK) - Posted 1 month ago

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Jules B is rated 4.8 based on 9,071 reviews