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Jules B Reviews

4.8 Rating 8,473 Reviews

100 %

of reviewers recommend Jules B

Company Reviews

Product Reviews

4.8

Based on 8,473 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

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English

“Had problems with order my fault but Lucy went over and beyond customer service she sorted problem love the jacket many thanks”

Helpful Report

(Online UK) - Posted 2 months ago

“I wish that Oska would produce heavier weight denim trousers or culottes as I have two very ancient pairs of Oska trousers and wanted to replace them ?”

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(Online UK) - Posted 2 months ago

“Asked for an exchange. No confirmation that item would be sent. Chased and was told update forthcoming. Heard nothing. No refund. No item exchange.”

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(Online UK) - Posted 2 months ago

“Both these cardigans are lovely quality and look great I’ve already worn the Sara, but not the Catena. Hopefully they will be an easy wash with care. I would have preferred dry cleaning. However would definitely recommend.”

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(Online UK) - Posted 2 months ago

“Contacted Jules B to ask about colour prior ordering and assured very dark green so went with advice which was a great decision”

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(Online UK) - Posted 2 months ago

“Bought this shirt online on the advice of an excellent tailoring specialist, Ed Brown in the Kendal store. The online process is sleek and easy to navigate. Delivery took exactly 3 days as advertised.”

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(Online UK) - Posted 2 months ago

“Pleased customer.”

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(Online UK) - Posted 2 months ago

“Quick delivery and great for returns… Refunds are issued quickly.. Brilliant Service”

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(Online UK) - Posted 2 months ago

“All good would recommend!”

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(Online UK) - Posted 2 months ago

“Simply perfect - product and delivery - thankyou”

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(Online UK) - Posted 2 months ago

“Website good, prices great, delivery spot on. 5/5 from me.”

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(Online UK) - Posted 2 months ago

“Excellent service & lovely clothes.”

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(Online UK) - Posted 2 months ago

“This is a beautiful necklace and offered at a very good price and would certainly go to Jules B again in the future”

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(Online UK) - Posted 2 months ago

“The delivery and return service was excellent. Delivery was almost instant. It was a shame that I had to return instead of exchange, but that was easy too.”

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(Online UK) - Posted 2 months ago

“Great service and price, will definitely use again”

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(Online UK) - Posted 2 months ago

“You received the return under size jeans on 06/05/2025 and still have not refunded me. Poor customer service. Dated 22/05/2025”

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(Online UK) - Posted 2 months ago

“I have not received my purchase. Was supposed to be delivered on the weekend but not. I have emailed customer service twice and not received any response. Very poor service. I cannot recommend this company. I will be contacting my credit card company to recover the money I paid out if I don’t hear back this week.”

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(Online UK) - Posted 2 months ago

“good product and fast delivery :)”

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(Online UK) - Posted 2 months ago

“This was my first purchase from Joules B. Excellent service and communication and very quick delivery. I would highly recommend using this company.”

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(Online UK) - Posted 2 months ago

“First time of shopping with Jules B excellent service.”

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(Online UK) - Posted 2 months ago

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Jules B is rated 4.8 based on 8,473 reviews