Jules B Reviews

Name: Jules B
Address: JulesB Head Office, Yellow Brick House, Newcastle United Kingdom, Newcastle upon Tyne
Rating: 4.83

4.8 Rating 8,202 Reviews

100 %

of reviewers recommend Jules B

4.8

Based on 8,202 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered in good time but t shirt just thrown in the box (unlike previous purchases.”

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Posted 2 years ago

“Nice but not worth the money”

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Posted 2 years ago

“Misleading sales and discounts. Website doesn’t show the ‘extra X% off sale’ applies to and doesn’t state it in T&Cs.”

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Posted 2 years ago

“Although earrings are gorgeous, they did not arrive on next day delivery or even six days after ordering! Upon contacting the store, I was informed they’d not been dispatched at all. They quickly remedied this and they arrived the next day, in time to be a lovely gift. All thanks to whoever sorted that out!”

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Posted 2 years ago

“Product and service all great. But no warning of potential customs charges to Ireland. Not acceptable. All other companies sorting this out. I probably won’t be shopping with you again. Don’t like having to pay an unexpected €85 on top.”

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Posted 2 years ago

“You need to provide full size guides, otherwise would have given 5 stars”

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Posted 2 years ago

“They send quickly, but I think it would be fair to warn customers out of Great Britain that they have to pay taxes. I live in the Netherlands and I had to pay 45 € when the package arrived (to customs/DHL). (on top of the 15 € shipping fee I already payed). I sent them a mail because I wanted to refuse the package, but found out I would have to pay shipping anyway so I left it as it was; they could not do anything for me and told me that by buying it I had agreed with the terms, which of course is true, but if it would have been written more obviously on the site I would never have bought it there. The trousers were on sale there, that's the reason I bought them and not in the Netherlands. Now I payed far more than if I would have bought it here.”

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Posted 2 years ago

“Delivered on time (though wrong colour) easy purchase.”

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Posted 2 years ago

“Service good quality not as good as expected”

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Posted 2 years ago

“Usually very good, disappointed this time, had to return.”

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Posted 2 years ago

“Since you ask - in all honesty I thought the packaging was a little shoddy. The box especially was tattered and torn, messy label and a tatty piece of sellotape as packaging. Fortunately despite this the belt was ok but It would put me off buying anything from you in the future.”

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Posted 3 years ago

“Unfortunately, this was a case of 'third time lucky' in dealing with JulesB. The cropped jacket was a replacement item. Prior to that, I had ordered a yellow top for my daughter, which looked very nice but was (in her words) HUGE!. That had also been a replacement item for my first order which had been a blue and white striped, man's shirt. Again, very good quality but much bigger that it's indicated size should have been. This 'saga' cost me an extra £10.40 in return charges and additional postage. I do not know which scale of sizes JulesB use, but it does not appear to be a normal UK one.”

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Posted 3 years ago

“I had to trim many loose threads with scissors on both scarves down each side, seems to have helped. Other than that Im really pleased. arrived straight away and boxed fine. if I was in the shop I would of most likely put them back due to the threading. But Im very happy. price great, and its what I have been looking for ages. Many thanks Julian.”

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Posted 3 years ago

“Was supposed to arrive the next day, but the site doesn’t say what is next day over weekend, so arrived after the weekend. Also you get a tracking link which sends you to a blank Royal mail page! If you type the order number it doesn’t work.”

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Posted 3 years ago

“Normally excellent but this time not.”

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Posted 3 years ago

“Lovely item but sadly arrived a few days after ordering despite requesting and paying for next day delivery. These are difficult times for everyone so we all have to give a little bit just to say - double check delivery if needed in a hurry. I will say again - very lovely item. I am pleased with it, thank you”

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Posted 3 years ago

“Hi Guys So far its hard to say as I have returned the item and await the refund - Might reserve judgement until I get the refund. Thanks”

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Posted 3 years ago

“The fit is very small. I couldn’t find a size that was comfortable.”

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Posted 3 years ago

“Unfortunately and unexpectedly I had to pay import taxes when the parcel arrived, over 100 euros for a 180 euros jacket. The impact of Brexit on the goods you comercialize is not clearly informed in your website”

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Posted 3 years ago

“Great selection but disappointing returns policy.”

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Posted 3 years ago

Jules B is rated 4.8 based on 8,202 reviews