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Juicy Bike Ltd Reviews

4.8 Rating 269 Reviews

96 %

of reviewers recommend Juicy Bike Ltd

Company Reviews

4.8

Based on 269 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Juicy Bike Ltd:

We make electric bikes designed for the hills of the Peak District and pride ourselves on our reputation for best value and great service. Our bikes are as much about style and comfort as they are about technology - we want our riders to love our bikes and enjoy the pleasures of cycling once more.

Visit Website

Phone:

01335388035

Email:

accounts@juicybike.com

Location:

UNIT 2 Carrwood Road, SHEEPBRIDGE INDUSTRIAL ESTATE, Chesterfield
Chesterfield
S419QB

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Juicy Bike Ltd 5 star review on 7th July 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“easy to use, simple to fit battery, great on all surfaces on both flat and steep roads.”

“after having a mishap with my juicy bike it was sent to New mills to be repaired this was done at a fantastic price and such knowledgeable and helpful staff”

“Bought a Juicy Ticket through the Cycle to Work scheme. The Juicy sales agent was confused by the scheme, but promised to call back later that day. He didn’t and a chaser was needed. Bike was delivered on the chosen day. Packaging was excellent and bike was in perfect condition. Assembly was easy and done in a few minutes. The bike is absolutely fantastic. Such fun and so easy to use. The handlegrips are very poor. Had to get these changed. The ride is very, very firm. Changed the saddle which has helped. Headlight doesn’t match the one in the manual, it is supposedly a dyno model, but it doesn’t come on when the bike is ridden. The rear light is a cheap $5 solar model, which is fitted under the saddle?! Sometimes the power assist goes to sleep during use for no apparent reason. The bike itself appears to be of very good build quality as is the finish. The cabling from handlebars to frame looks clumsy, which is a pity. Brakes are superb. All in all, a great ride for a £1,700 bike. Let down by one or two silly issues which could be solved easily. It gets a recommend.”

“Neomouv Lim-Bo. This is a very nice bike, not to heavy for a female. Living in a hilly area my priority was a bike that would take me up those hills, and this bike ticks all the box's. It's powerful up the steepest of hills and runs very quietly-next to silent. I also find it very comfortable. I'm really pleased I went to Juicy Bikes-they were very obliging and helpful, I nether felt under pressure. Thank You team.”

“Very good bikes and a first rate service. We had a little problem and both the dealer, Tony and Bob went to great trouble to get it sorted out, and we are now delighted with an excellent product. You can buy with confidence, the after sales service is superb and the bike is the electric bike equivalent of a Jag or a Merc.”

“Brilliant service from Juicy Bike. The staff could not have been more helpful. I love my new Pico and although I initially had a few problems, due entirely to user error, once I had had the bike checked out by a professional I was ready to roll ..... 30+ miles a day, most days and I love every minute and every mile. Thank you Juicy Bike for a brilliant product and exceptional service. One query, as the bike was shipped from Derbyshire and I live in Berkshire, how will the free service work?”

Thanks for the Review of us Susan - they do help others thinking of where to go to find their own electric bike. We offer either a collection from our own stores in Derbyshire, delivery to your nearest store or your nearest bike shop if we haven't a retailer near you (not the large chains, just good, independent traditional bike shops). All those shops will offer a free service after a couple of months / 200 miles or so. If the bike has been sent direct to you then we can invite you to arrange a service / safety check at any of our existing stockists. Just drop us an email. Great to hear you're enjoying the bike!

“Have had my JUICY BIKE a month now & it's been money well spent ,its been a long time since I rode a bike so the battery certainly helps. At least I don't get tired after a few miles. A big thank you to the guys at JUICY at Disley where I purchase the bike very helpfully.”

“Just had my first service absolutely free. Have chosen to upgrade to the better computer and on my first ride I have to say I’m impressed. Following this service the bike rides beautifully. Thanks to the guys at New Mills. Buying this bike is one of the best decisions I have made. No regrets at all. Now trying to convince the wife to buy one as well”

“Due to supply issues, my bike was a few months late, though the representative was very responsive during this period to keep me up to date. Since then, I've had a great time with the bike and my friends are very jealous! I live in a flat only accessible by stairs and have no cycle storage space, so I was originally worried about how easy it would be to fold, and how heavy it was. Thankfully, folding and unfolding is the work of seconds, and though it is quite heavy even I can get it up and down stairs with the (easily removable) battery taken separately. The motor is quite responsive and tackles all but the steepest Bristol hills without either me or it breaking a sweat, though it only kicks in a moment after pedalling is started, so it won't offer any help getting *started* on a hill, so you still need to make sure your gears are right. All things above I think you could probably get from other manufacturers, but little else I've found manages to do that *and* be stylish at the same time! I only have minor issues: the pannier has an elastic clip, but the rack on the bike doesn't have a hook to secure it to. The cable for the front light is very easy to accidentally pull out, which may be a problem come winter. The walk assist speed doesn't seem configurable, and 5km/h is slightly faster than I naturally walk. All told, though, it's gotten me back into cycling both for my commute and pleasure despite living in a hilly area, and makes me feel like I'm good at it, and that's all I want!”

“Unfortunately, I have had a very negative experience with this bike. I’ve taken it in a few times for electric issues. Once it was going quite slow and the light wasn’t working. 4 weeks later I got my bike back, but that was 4 weeks I had to pay for transport. Next time, it was that my battery kept running out on me after 7.5 miles. Took it in, got it back 4 weeks later saying to bring it back if I still notice it. Finally, I’m on a hill and it just completely gives up. Full battery, but motor is completely gone. Will probably be anothe 4 weeks of paying for transport :( I’m so disappointed as it has really ruined the joy of having my first electric bike, it’s not reliable, and frankly, I’ll be selling it after this bit gets fixed as I can’t afford such an unreliable mode of transportation. Sorry.”

Hello Misty You did contact us by email to confirm your bike is still in warranty and we're pleased to say it is, with 2 weeks remaining. As you originally chose to collect from our nearest stockist in Sutton Coldfield we have arranged for them to take a look for you. They are very experienced with our bikes and should be able to make any adjustment or repair straight away. It may be just a very simple service, but sometimes a part can be required and that can take a little time - a new battery for instance can take a week for us to check and then replace. Let's hope all that is needed is a squirt of oil onto a brake switch (which is designed to cut all power to the motor, as you describe). We do also provide a Free Service for all the bikes we sell and a regular yearly service is just £35. We're sorry you feel disappointed as we pride ourselves on the reliability of our bikes and the service we provide. We understand the impact of any issue, especially when the bike is a sole form of transport and we promise to make your issue our priority. Best regards, Juicy Bikes

“What a great thing to be able to write a review of an experience and a product that was, and is, fantastic. Bob and Bryn at Juicy Bikes were helpful, charming (in a good way) and incredibly patient with me - someone who is not in the least technical and hasn't ridden a bike for a long, long time. They both made it a pleasurable experience to part with the dosh. The bike itself is everything I wanted from the product - it functions well, does what Juicy Bikes claim it does and also looks really, really stylish. I wouldn't hesitate to recommend Juicy Bikes to anyone looking for cycling with a little less physical effort. They are clearly very proud of their bikes and that enthusiasm, plus the quality of customer service, makes dealing with them a delight. Thank you.”

“As we live in a remote area of Scotland we were worried about ordering and having to "construct" the bike on delivery, there was no need, the lightweight Compact Plus bike comes folded, extremely well packed & protected. Carefully removed from box and packaging, all we had to do was unfold and click the bike into upright position, put on pedals (left thread for left pedal) and adjust handle bar tilt, everything else was in place including the rear luggage rack. We were most impressed with the ease of it all and now enjoying cycling again without uphill struggles 😉”

“After trying the Ticket for a days ride with my daughter. I was very impressed with the bike. The battery is hidden away inside the frame so its not until you get close up that the realise its an eBike. I found the controls easy to use and the battery delivered the power via the rear wheel. Setting the power level for each hill allows you to pedal at your own pace. You still need to pedal but its great with the help on tap you cruise up the hills. The service from the shop at Newtown was first class thank you for experience.”

“Customer service is on point. Dan is definitely the man and is very kind and easy to talk to. Delivery was as expected with no hiccups. Price is a bit steep but you are paying for some good quality bikes so is justified. Email replies can be slow but be aware they operate on 3 days I believe???? Other then that I couldn’t complain.”

“Bought a fold-up bike for my wife who is very happy with it so far. We had a small problem but with a quick phone call was sorted out without any hassle. Great service Highly recommend Many thanks”

“The service wasn't great, considering the price. I had to call several times to find out when the bike would arrive, the call would finish with them telling me that would get back to me to confirm but never did. (albeit very polite on the phone) I had to change the address to my work address because they only deliver mon-fri, so i asked the sales guy if it would be easy enough to put together (Otherwise I would have considered booking a day off work to wait for it at home) He assured me it was really easy and it would just be the pedals, and the seat that would need putting on. In fact the front tyre and light also needed attaching. I didn't find it particularly easy because the guide is a generic guide from Juicy Bike for a normal bike, not a fold up one. The battery (which i was told comes as standard at at least 75% full) was completely flat. so I couldn't ride it home that night anyway. After folding the bike after the first time following the video instructions, I now have a lovely thick scratch on the frame which I am really disappointed about. I am a little anxious to fold it again now. Not a great start unfortunately. :(”

Oh Dear Hannah - looks like we could have done better this time and we're sorry that assembly proved difficult for you. We do offer free assembly at a local bike shop, even for our folding bikes. That free service may also have solved your delivery day issue with most shops open on Saturdays. And if you want your assembly checking please let us know and we'll arrange that for you too. You did rightly call and ask for help with the battery indicator and we explained that you first need to switch the battery on for it to show its charge - we will make that more clear in the next paper version of the manual (and the on-line version too: see "Aftercare" at our website). We're not sure if you wrote your review before or after that call - but the important thing is that issue is all resolved. Please don't hesitate to contact us with absolutely any question - we are only interested in helping all customers enjoy their bikes.

“Beautiful bike and great service.”

“I love my Juicy bike, everyone comments on the quality of it and everyone who has tried it has been amazed by the power of the motor. I bought it at the Ashbourne shop and was very happy with the service.”

“We are very satisfied with our electric bikes they are so easy to ride with lots of extras supplied.”

“I love my new bike,it is cycling with all the bad bits taken away. I use my bike now more than my car because it's so easy to get around and I can park almost anywhere. I am 65 years old but when I'm cycling I feel 20 years younger! It's fun and somehow, liberating.”

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Juicy Bike Ltd is rated 4.8 based on 269 reviews