Juicy Bikes Reviews - Read 231 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Juicy Bikes:

We make electric bikes designed for the hills of the Peak District and pride ourselves on our reputation for best value and great service. Our bikes are as much about style and comfort as they are about technology - we want our riders to love our bikes and enjoy the pleasures of cycling once more.

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Phone:

01335388035

Email:

uksales@juicybike.com

Location:

Juicy Bikes
Henmore Trading Estate
Off Mayfield Road

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Juicy Bikes 5 star review on 7th July 2020

V L

Anonymous

Anonymous // 01/01/2019

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“I got the older Compact model in the summer of 2020 - I was planning to buy the Compact Plus but got too impatient as there was a waiting list, so plumped for the older model with the biggest battery instead when it came into stock. I bought using the Cycle Scheme. The service has been brilliant from the outset, and I plumped for Juicy as they have links with stockists in Europe, where I hope to live one day, and also because I got the impression from my research that they were an honest and no nonsense company. The other company I was considering buying from was based in London where I live but the bike I was looking at shot up in price by about £500 overnight, and was also heavier than Juicy's model and with less character. I've had my bike for about 9 months and have enjoyed it hugely. It's currently being serviced and the people servicing it found that the pedals had been cross-threaded. This may well have been my own fault setting up the bike (practically the only thing that needed doing when it arrived) but Juicy have provided replacement parts (pedals and cranks) at no extra cost. Last summer I also received some great advice around cleaning the battery so that the connection isn't interrupted. I have found Juicy to be really professional and prompt and human and would thoroughly recommend them. Lovely people and lovely bikes.”

“This Open Ticket Juicy bike has truly brought back the joy of cycling. It may be 30% less exercise than a non-e bike, but it's almost 100% more cycling than I would be getting without it. I got the bike just before lockdown, when empty lanes added to the pleasure. I find I am in the top gear, bottom motor level most of the time, whizzing along, and when I need the extra umph for the hills, the bike delivers. Plenty of hills in Devon. Fantastically satisfied with the bike, and I hope it will be in stock again soon so my husband can get one to keep up with me. Thank you, Juicy Bikes.”

“Can't say enough good things about my new Juicy bike. I absolutely love it and call it my magic carpet! I just feel like I'm gliding effortlessly along. It's comfy, powerful, stylish and well worth the long wait for it!”

“I have waited to write this review for 6 months to give the bikes a good trial!! We have two juicy compact plus with largest battery. These bikes are a game changer!! We have used them extensively and loved them. We have even fitted them into our vw camper van and taken them to Cornwall!! Well made and easy to fold and put up. Spent many a day riding round and use mine to go shopping. Would definitely recommend these. Thank you juicy for getting me back on a bike without the pain!! I now fly up hills!!”

“I have had my Compact Plus now for just a year and it has revolutionised my enjoyment in cycling. Delivery was delayed, most unfortunately due to a fire at the factory , but I was kept well informed and offered a refund should I have chosen it. It is well made for a fair price and "does what it says on the tin". Hills are no problem at all! Now aged 87 I had found riding an ordinary bike any distance something of a challenge, but now ride largely off road up to 20 miles without a problem on the tracks in the New Forest near my home. The Compact Plus is one of the lightest well equipped folding ebikes, but if you intend travelling with it in the boot of your car, make sure before you buy that you are happy to lift it. I thoroughly recommend this bike and the customer service that I have experienced has been excellent.”

“Basically l was sold a bike that was way to big and heavy for my height n size l really struggle to get on it it’s heavy and l so wish l would of been advised about the bar in the middle it’s given me quite a lot of bruises 😩l haven’t used it much because of the weight shame really because it’s a lovely looking bike l bought it in a shop Buxton area”

“Thank you for helping me sort out my bike problems. I fitted the replacement throttle yesterday and also found a short circuit that was draining the battery and preventing the rear lights working. I changed the leads round and the lights worked straight away. A 10+ mile ride from home along the promenade at Poole yesterday was brilliant.
So, well done Juicy Bikes! Thank you for all your advice over the phone - my bike is going really well 8 years on!”

“I ordered my bike at a busy time with everyone looking for alternatives to public transport with COVID, the team kept me informed on my order, and when the original bike was delayed(not due to Juicy bikes) they helped me find a suitable alternative which I absolutely love. great customer services. Thanks”

“Excellent company, 5* customer service
I have no reservations in highly recommending this company...”

“The service received from Juicy Bikes has been excellent. However either we have had bad luck or there is a problem with the torque detection unit on the Juicy Roller. The first bike had to be rejected and the replacement seems to have developed the same fault after one year. This should not be a problem with other marks, but I would caution customers about the possible unreliability of the Roller when fitted with this older unit.”

“I absolutely love my bike. I am an occasional cycler for fun and bought a roller electric bike hoping it would encourage me to rely less on my car.
I choose juicy after reading reviews in cycle press and seeing them at an event.
I have had my bike for about 8 weeks and have used it loads for local journeys to town etc. I can also use it for local journeys to work when I am not working at home. It makes me look forward to getting out on the bike which is exactly what I hoped. I have been encouraging friends and family to have a go on it so they realise the potential benefits in electric bikes.
The bike is heavy but I knew that was the case before I bought it. It is really easy to use and has enough power to support getting up hills. It is comfy to ride and a complete joy to use. I would say my juicy bike has changed my lifestyle for the better and given me lots of fun. Highly recommend them.”

“My Juicy Roller bike has been exactly what I hoped for - lively all-terrain with a comfortable frame for mounting and riding. Motor is powerful and responsive. An early power failure was caused by a rain deluge soaking the control unit on the handlebars. Juicy posted me a replacement very promptly, so all praise for that, though it does really need to be waterproof. Only reservation -instructions on the site were rater scant for the specific equipment on the bike. Otherwise, all good!”

“I ordered a Juicy Roller E-bike half way through lockdown (21 April) as I thought it would give me freedom on London roads without using my car. Obviously because of huge number of orders it didn't arrive until early July... and there was little information available as to when the bike would actually arrive. Its what I would call a sit-up-and-beg bike. It looks great and attracts admiring glances but unfortunately I find the bike really heavy and cumbersome to use (although it does wizz along once on the road). I think it weighs 19 kilos. Maybe it will be easier with more practice. It is a struggle to set off at traffic lights without wobbling and I am terrified of falling sideways into the traffic behind me. My son helped me to adjust the height of handlebars and seat to suit me better ( I am 5 foot 7 inches) and has tried to advise me how to set the gears and the starting speed to try to eliminate wobbling from a standing start. The angle of the handlebars has irritated the arthritis in my left wrist (I have to angle my hand awkwardly to use the speed controls) and I find the ride really hard - not sure how I can fix that. I was also astounded to find I had to pay a hefty premium to insure the bike plus the cost of an approved Gold Seal bike chain plus the cost of an obligatory tracking system in order to get insurance.... I have had good and cheerful support from Juicy by email for a couple of technical queries but wish I had really researched more before committing to buying this particular bike. I rather fear it will spend far more time in the bike pod rather than on the road.”

“Unimpressive and disappointed. Decided to buy locally rather than through a large chain. Went to the New Mills show room, which had Covid posters up and 'closed' posters, but nothing to imply that it was closed down (website still stating 'Our main branches in Derbyshire at Ashbourne and New Mills are now open for collections' on the home page). Phoned and was told about Cycles Recon in Marple. Chap there was very helpful and pleasant, but site very limited in terms of a 'showroom', and appears to be more of a place for servicing, not least as is tucked away in the back of an old mill. Did buy a bike though as was made a very good offer. Have phoned JuicyBike to ask for instructions (would like to know how best to use the battery, etc), and still waiting for the email link. Was assured that the battery is upgraded, but do not know how to be able to confirm this.

Almost impossible to speak to a person at JuicyBike; have only managed once so far.

Love the bike, but still not convinced that I have bought the right one for the terrain around here”

Helen, we're very sorry that we cannot easily help you, directly, at the moment. Our team all live in vulnerable households. One with Parkinsons Desease, another with a parent recovering from cancer. We also have two staff in their sixties and a partner of a member working in the NHS. The Covid Crisis has also lead to a massive demand for our services with everybody wanting to avoid sharing space on public transport or simply escaping lock-down. We have left a voice system message that tries to summarise the current limitations of our service in as briefly as possible. Clearly this simple message has not explained our situation adequately.

Our email system is a MUCH better way to contact us. If you email us at support@juicybike.com with your full details we can answer all your questions, normally within 48 hours.

We wish it were otherwise however we must and will continue to protect our vulnerable staff members and their families. Thank you for your understanding and patience.

“Very pleased with my Open Ticket, it weighs just 16.5 kg, and fits my 5ft 2in height v comfortably. Most helpful team, easy to get through on phone. Many thanks”

“Juicy have been great, helping with after sales questions and generally a nice bunch”

“Love my bike. Not ridden one for many years but now love the freedom it gives me.”

“I bought my Juicy Classic Click a month ago and having ridden it at least 5 times a week since I feel ready to give my review. In short, it's a dream - an absolute game-changer. My daily commute is a approximately a 6 mile round trip and in the B.C times I usually caught a bus... I was wary about public transport but was also realistic about my ability to ride a bike to the office (at the top of a steep hill) as I hadn't really ridden for 20 years... I went for the e-bike and I'm thrilled that I did, it's a revelation! The assistance the bike gives means my journey to work is a breeze, half the time the bus took and a million times more fun. The styling is beautiful and turns heads wherever we go and, though I know very little about such things, the build quality seems fab too. Cannot recommend highly enough.”

“I was very impressed with the selection of bicycles, I had trouble finding a suitable electric bike as I am petite (7st) and only 5’ 1’’ before finding juicy bikes online. I chose the City Mixte which turned out to be perfect. The support offered over the phone was excellent. I am very happy with the bike as my commute to work is about 12 miles each way and I would not be able to ride that far on a conventional bicycle. I find it super sturdy and so far very dependable. It might be a bit heavy if you have to bring it up and down stairs, but I manage to lift it three steps up and down each use.”

“David was brilliant as were the others in the team. Incredibly helpful and always ready to go the extra mile for me. Answered all my questions and even recommended to me a different size which turned out to be perfect fit for me.other retailers just sell and forget but this company looks after you long after the till has rung...would recommend them to anyone any day of the week....none better.”

Juicy Bikes is rated 4.78 based on 231 reviews