Unfortunately, I have had a very negative experience with this bike. I’ve taken it in a few times for electric issues. Once it was going quite slow and the light wasn’t working. 4 weeks later I got my bike back, but that was 4 weeks I had to pay for transport. Next time, it was that my battery kept running out on me after 7.5 miles. Took it in, got it back 4 weeks later saying to bring it back if I still notice it. Finally, I’m on a hill and it just completely gives up. Full battery, but motor is completely gone. Will probably be anothe 4 weeks of paying for transport :( I’m so disappointed as it has really ruined the joy of having my first electric bike, it’s not reliable, and frankly, I’ll be selling it after this bit gets fixed as I can’t afford such an unreliable mode of transportation. Sorry.