Juicy Bike Ltd Reviews

Name: Juicy Bike Ltd
Address: UNIT 2 Carrwood Road, SHEEPBRIDGE INDUSTRIAL ESTATE, Chesterfield, Chesterfield
Rating: 4.77

4.8 Rating 269 Reviews

96 %

of reviewers recommend Juicy Bike Ltd

Company Reviews

Metrics

Info

4.8

Based on 269 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Juicy Bike Ltd:

We make electric bikes designed for the hills of the Peak District and pride ourselves on our reputation for best value and great service. Our bikes are as much about style and comfort as they are about technology - we want our riders to love our bikes and enjoy the pleasures of cycling once more.

Visit Website

Phone:

01335388035

Email:

accounts@juicybike.com

Location:

UNIT 2 Carrwood Road, SHEEPBRIDGE INDUSTRIAL ESTATE, Chesterfield
Chesterfield
S419QB

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Juicy Bike Ltd 5 star review on 7th July 2020

V L

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a Juicy Roller E-bike half way through lockdown (21 April) as I thought it would give me freedom on London roads without using my car. Obviously because of huge number of orders it didn't arrive until early July... and there was little information available as to when the bike would actually arrive. Its what I would call a sit-up-and-beg bike. It looks great and attracts admiring glances but unfortunately I find the bike really heavy and cumbersome to use (although it does wizz along once on the road). I think it weighs 19 kilos. Maybe it will be easier with more practice. It is a struggle to set off at traffic lights without wobbling and I am terrified of falling sideways into the traffic behind me. My son helped me to adjust the height of handlebars and seat to suit me better ( I am 5 foot 7 inches) and has tried to advise me how to set the gears and the starting speed to try to eliminate wobbling from a standing start. The angle of the handlebars has irritated the arthritis in my left wrist (I have to angle my hand awkwardly to use the speed controls) and I find the ride really hard - not sure how I can fix that. I was also astounded to find I had to pay a hefty premium to insure the bike plus the cost of an approved Gold Seal bike chain plus the cost of an obligatory tracking system in order to get insurance.... I have had good and cheerful support from Juicy by email for a couple of technical queries but wish I had really researched more before committing to buying this particular bike. I rather fear it will spend far more time in the bike pod rather than on the road.”

Helpful Report

“Our electric folding bike arrived on Friday 6th Oct after several weeks of waiting due to high demand. It arrived in a large box direct from China and was not checked at the UK end as far as I can tell, for any possible defects or problems. As it turned out there were no problems and assembly was straightforward, although some basic tools were needed and some people might struggle to put it together. A stand which holds the bike off the ground allowing for adjustments to be made helps. In fact I had to make quite substantial adjustments to the front brake to get it working and some minor tweaks to the rear derailleur also required. Having done all of that everything worked well. If you are lucky enough to live close to the Juicy UK office then they would do all this for you, but I am a days drive away! Have not used the bike much yet, so cannot give a meaningful report on road use, but first impressions are good. As a final comment I would like to say that I have had no follow-up contact from Juicy Bikes UK since the bike arrived in its box back in early Oct. It would have been good customer service in my view to receive a call from Juicy asking if everything was OK. It is after all a bike costing over £1000! This questionnaire is the first contact.”

Helpful Report

Thanks for your comments David. We did indeed find it difficult to keep up with demand this year without letting quality slip. Our bikes are first checked by our own quality control staff sent from our Peak District workshop before they leave the factory. We do check each again after they arrive in Derbyshire and before being sent to customers with UK TNT who are generally very reliable. Often we send to a customer's local bike shop if we haven't a Juicy Bike stockist nearby (we actually prefer this) but many customers choose to receive the bike direct and we are always available (well, Monday to Saturday, 9.30 to 5.00 by phone, 24 / 7 by email) to help with any questions. Your idea to get a call on the day of receipt of a new bike is excellent and we've been discussing how we might make certain this happens for every customer. It's a challenge, certainly. But we do like to push ourselves and have some ideas for including this into our daily routine. Thanks again for your feedback and we're pleased to hear the bike is working well.

“Very helpful in respect of explaining the product and trying it out, but they seem incapable of providing an itemised receipt that would be needed in the event of a subsequent insurance claim. A receipt showing just one item when two bikes plus two separate accessories were purchased was less then satisfactory.”

Helpful Report

We have now improved our (fairly simple) invoice system so that staff can now provide a much more detailed invoice, even on a busy Saturday :) Thank you for your feedback and we hope you are enjoying the bikes.

Juicy Bike Ltd is rated 4.8 based on 269 reviews