Juicy Bike Ltd Reviews

Name: Juicy Bike Ltd
Address: UNIT 2 Carrwood Road, SHEEPBRIDGE INDUSTRIAL ESTATE, Chesterfield, Chesterfield
Rating: 4.77

4.8 Rating 269 Reviews

96 %

of reviewers recommend Juicy Bike Ltd

Company Reviews

Metrics

Info

4.8

Based on 269 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Juicy Bike Ltd:

We make electric bikes designed for the hills of the Peak District and pride ourselves on our reputation for best value and great service. Our bikes are as much about style and comfort as they are about technology - we want our riders to love our bikes and enjoy the pleasures of cycling once more.

Visit Website

Phone:

01335388035

Email:

accounts@juicybike.com

Location:

UNIT 2 Carrwood Road, SHEEPBRIDGE INDUSTRIAL ESTATE, Chesterfield
Chesterfield
S419QB

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Juicy Bike Ltd 5 star review on 7th July 2020

V L

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have recently bought 2 bikes from Juicy bikes, one for myself and one for my daughter. I have rarely experienced Customer service as good as Juicy Bikes. David in particular has been more than helpful when I needed help of any kind, he would go above and beyond to help in any way he could. Would I recommend Juicy Bike to anyone, the answer YES I certainly would. Oh and the bikes are brilliant too.”

Helpful Report

“Had to order a new battery as I hadn’t used my juicy bike for so long and didn’t keep it up to date. Staff very helpful and didn’t mind when I had to phone a few times for advice regarding my bike. Excellent service”

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“Absolutely love my TICKET, the orange colour is very eye catching and I like that it doesn't look like a typical ebike. We bought after lockdown had started, support and advice received online was great and delivery smooth and inline with social distancing. It's been fantastic to just cycle from the house - something I don't often do as I have 500m of climb before I'm even on less challenging cycle routes! I've done over 250km since 23rd April, the gear change and the electric feature are smooth, took a couple of rides out to get used to the electric side of the bike, I don't use it all the time. I didn't know what ebikes were like, I was initially resistant, but I love the fact that you are still working/getting exercise whilst enjoying what would usually be too challenging to enjoy. Recommended to friends who are now looking to buy too. Thankyou Juicy Bikes!”

Juicy Bike Ltd 5 star review on 12th May 2020

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“Very friendly service. Delivered on time during lockdown. Very comfortable style.”

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“Haven't ridden a bike in 30 years at least and thought now would be an appropriate time to get back on the roads so I did a bit of research and bought a Compact Plus. It was delivered promptly and was very quick and easy for a old novice like me to set up. Did call the office with a couple of newbie enquiries and the staff very helpful. Have been out three times this week and the bike has been amazing with super easy controls. A fabulous buy and am absolutely made up with it!!”

Helpful Report

“So we decided just prior to the lockdown, to order our first electric bike and one with great range and easy to ride and went for the 'Compact click' with the 6 gears. Sadly they had just run out of stock, but they had one 'compact plus' for a little more money that they could send out. We took it just as we headed for the lockdown and when it arrived all looked well. On opening the box, the content and assembly is different from both the booklet and the video so contacted the very helpful team and resolved that particular issue (make sure you have your own Allen keys etc, as none are included). There were a few other minor points (scuffed mudguard, handlebar splines looked slightly scratched/damaged/pre used or assembled) which they are looking into for me. The main point though that buyers need to be aware of, is that the compact plus comes with '8 gears'...but only 'one' front chain ring sprocket and the chain, when in 1st gear, drags on the chain guard scratching it and makes a noise as you pedal (it also is at quite a stretch/angle to the main chain ring sprocket when stretched over the cassette to the first gear) and it can't be adjusted out. Again I spoke to the team and they are looking at a way forward (possibly different rear cassette) to resolve the issue. I look forward to a reply as soon as they are able given the current lockdown restrictions.”

Helpful Report

“We ordered two folding bikes just after the lockdown started (which forced us to finally make a decision about the kind of bikes we were going to get). I'd have preferred to have them assembled by a local dealer but that wasn't possible in the circumstances. Getting them ready wasn't too much trouble and a couple of queries we had were soon resolved (including one made by e-mail on a Sunday!). The bikes have worked very well and we're pretty happy with them. You can get folding bikes that are lighter and fold more compactly but the ones we chose are a good combination of facility and price. On about a month's experience (I've been out every day since we got them) I'd recommend both the bike and the company.”

Helpful Report

“Open ticket is great bike. Had a few minor issues now resolved but may fit lower gearing after a few more miles.”

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“Love my compact plus! I spent months looking for a lightweight folding bike which is near impossible to find. I found Juicy online but wanted to see the bike in person and since there were not many options local to me I was hesitant to take the plunge and continued my search test riding a few other makes with no joy. I finally managed a test ride when I had a coinsiding trip to Bristol and fell in love with it instantly! I had great customer service from the team @ Juicy as I had a few questions and felt confident to place the order the within the same week. The quality is fantastic, the electric assistance is perfect for me as I often have low energy and have now been able to ride to work. Love my bike, thank you!”

Helpful Report

“Excellent customer service very patient staff and very knowledgeable. Reassuring to know you can ring at any time for advice or help if needed. Would highly recommend this company”

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“We saw the Open Ticket at the 2019 cycle show and impressed with size and looks. It was long wait for delivery in March 2020 but well worth it. Easy to ride and looks like a proper bike. Our friends are envious!”

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“Neomouve lim bo Really good bike,only done about 80 miles so far, due to lock in for Corona virus. Very pleased with gears, paddle shift makes changing up or down a dream. In combination with the assist modes it made the highest/longest local hill achievable without dismounting. Another reviewer described it as a ladies bike? I call it a step through, and now I've mounted my top box on the carrier, I would find it impossible to get my leg high enough, were there a cross bar in place. We live in Nottingham, so was a long way to go to Ashbourne, but did so on the recommendation of a freind. Glad we did, as we were under no pressure to buy from David. Unlike our visit to the only other bike shop closer to us in Long Eaton We arrived with our rack on the car so no problems experienced with having it delivered. Would recommend both the bike and the company”

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“My Juicy Bike is everything I wanted it to be! I ride over rough roads and steep hills every day, in my commute to work. I feel so secure on my Juicy Compact Plus.”

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“The customer service was excellent, price good, delivery good, I did have a bent front wheel and that meant it had to be replaced, but that was done without a fuss. I love the bike and would recommend Juicy bikes.”

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“I can’t praise this company enough ... customer service is superb and my new electric bike is one of the best purchases I’ve ever made. As a sufferer of Parkinson’s, it’s an absolute delight to be able to go out cycling again.”

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“Got the Juicy Ticket to ease some pain on a longer commute. It is great. Easy to control, fairly light for an e-bike and with just enough power to make the wind bearable. Reasonable battery life - more than the estimates provided means it doesn’t have to be constantly charged. It came fitted with a light and mud guards. The very special thing was the great customer service. David answered any queries by email within minutes! Great bike from a great company.”

Helpful Report

“Visited the main store in Ashbourne to trial the E-Roller and received excellent help from instore staff. Once ordered, I was able to take delivery closer to home and again the service was brilliant. Bike was set up perfectly by technician. Been out for long rides a few times now and I thoroughly enjoy riding it. Looks great and gears are smooth and very quiet.”

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“Happy with the juicy bike good solid model, not been able to use it as much as I would like due to knee operation and wet weather. Things can only get better. Excellent service and prompt delivery.”

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“I recently purchased the new Cronos MTB E bike from Juicy, It’s better than good! I have had numerous high quality MTBs and road bikes in the past and this new E bike out performs them all. It’s rugged, responsive and powerful, all the local steep hills have been conquered with ease plus several gnarly muddy trails. Previously I bought a Juicy Hybrid Sport and my wife bought a Juicy Poco both were excellent bikes. I highly recommend the bikes and the company for its customer care and after sales support.”

Helpful Report

“Juicy Ticket in TOR. An excellent, good looking, ebike that is great value for money (with a few niggles). After test riding at the NEC a few weeks ago, I took the plunge and ordered a Juicy Ticket ebike. Nicely designed ebike, which with a few minor changes could be an excellent buy. Looks great. Good price. In my opinion better equipped than its nearest competitior at this price point - the orbea gain. Arrived quickly by courier and well packaged. Pros: Great design, nice clean lines. Relatively light (for an ebike) about the same weight as a steel frame bike. Excellent assist levels. Nice torquey motor Good range - if you can afford it I strongly recommend you upgrade to the 10ah battery. Excellent Tektro hydraulic brakes 8 speed Acera derailleur and shifter Front light runs from the battery No ugly battery in view Ability to alter the assist settings to match your riding style Rides very well with motor assist turned off - trust me this is important!!! UK company (frame made in Portugal). It is nice to support a local product. Currently supplied with mudguards and light(s) Great boost - Especially on my PITA hill: just over a kilometer with a 70 metre change in level and a final one in five section near the top Cons. Almost every bolt needed tightening when received - including rear axle :-( Rear brakes well out of adjustment and rubbing No instant assist cutout when brakes applied Handgrips - just no excuse Tyres - very harsh ride on the tyres supplied (would recommend changing to Schwalbe Marathon Pro at least 35mm - I have changed to 38s and the ride is vastly improved. I also get top of class puncture resitance). Controller as supplied cuts assist at 16mph (good), but assist does not return until below 12mph (bad). No carrier mount points on rear stays ("34.9mm seat clamp with carrier mount" solved this) Paint is fragile. Looks to be powder coated and no laquer top coat; the seat tube was scratched within days, so if you wish to protect the finish be very careful and/or invest in some frame protection/wrap. Rear light. Why not power from the battery as for front light? The supplied part is still unused - I use my trusty moon comet(s). No rear reflector. Comments: Range and assist is good for my commute which is a 14 mile round trip with elevation change of approx 400ft up and down (each way). I have yet to test the maximum range of this bike on full assist mode. I have contacted the shop for some frame grommets which appear to be missing - particularly on the downtube (which houses the battery). Lowest assist setting was 50% with four further levels maxing out at 96%. I was much happier after changing this to 20% 40% 60% 80% and 96% Like a previous reviewer I have experienced the assist cutting out. I am unsure of the cause. This was prior to freeing the rear brake disk clearance, and was also when riding in heavy rain ( two or three times on separate rides). I am assuming the controller/bms was protecting the battery - either from damp/shortcircuit or voltage sag under heavy load which would have been exacerbated by the brake drag. I hope that properly weather protecting the frame will be the answer (see above point about missing grommets). The charging port could also be better protected from the elements. Internal battery will need to be replaced eventually. If, as intended, I use this on a daily basis, the battery will need replacing in about three years. This is an internal battery, and will not be as straight forward as replacing the (external) batteries on other bikes. If you buy from either of their two stores I am sure they will set the bike up for you properly, otherwise have it checked over and set up at your local bike store (and get those tyres changed at the same time). I believe all the negatives can be easily rectified, so please do not let that put you off buying an excellent, great value for money, ebike from a UK company.”

Helpful Report

Wow! That's a very detailed review of Ticket and very much appreciated. Normally our bikes are sent to bike shops for their final preparation and they will have all the torque settings for correctly checking nuts and bolts. Some settings are unusual - for instance the BB, which needs "only" 30NM, compared to a more usual tighter setting. It's important not to over tighten this part in particular because of some complex internal electronics, and other parts too designed for aluminium rather than steel framed bikes. Where we can we use lighter materials which can sometimes be easily over-torqued. But you sound like a member of our "bike expert reviewers" (who we love for their detailed feedback) and should have no problem getting things exactly as you'd like. We constantly monitor feedback and suggestions and are already considering offering options for tyres and grips. These thankfully are all standard components for our bikes and a vast range of alternatives are widely available, some quite affordable too. Thanks again for your invaluable feedback! All the best, Juicy Bikes

Juicy Bike Ltd is rated 4.8 based on 269 reviews