So we decided just prior to the lockdown, to order our first electric bike and one with great range and easy to ride and went for the 'Compact click' with the 6 gears. Sadly they had just run out of stock, but they had one 'compact plus' for a little more money that they could send out. We took it just as we headed for the lockdown and when it arrived all looked well. On opening the box, the content and assembly is different from both the booklet and the video so contacted the very helpful team and resolved that particular issue (make sure you have your own Allen keys etc, as none are included). There were a few other minor points (scuffed mudguard, handlebar splines looked slightly scratched/damaged/pre used or assembled) which they are looking into for me. The main point though that buyers need to be aware of, is that the compact plus comes with '8 gears'...but only 'one' front chain ring sprocket and the chain, when in 1st gear, drags on the chain guard scratching it and makes a noise as you pedal (it also is at quite a stretch/angle to the main chain ring sprocket when stretched over the cassette to the first gear) and it can't be adjusted out. Again I spoke to the team and they are looking at a way forward (possibly different rear cassette) to resolve the issue. I look forward to a reply as soon as they are able given the current lockdown restrictions.