Joshua James Reviews

Name: Joshua James
Address: 2 The Weir, Hessle, East Riding of Yorkshire
Rating: 4.67

4.7 Rating 21,684 Reviews

96 %

of reviewers recommend Joshua James

4.7

Based on 21,684 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01482 638960

Email:

support@joshuajames.com

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Joshua James 5 star review on 7th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I put my order in before Xmas, and was informed that there was a delay and would not receive the item in tim for Christmas. Told despatched 31.12 still not received. Then told despatched 4.1.22. Still not received”

Helpful Report

Posted 2 years ago

“Earrings arrived 1 was bent so not very happy I had to return!”

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Posted 2 years ago

“Purchased nomination charm for £40 and birthstone fell out same day as arrived”

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Posted 2 years ago

“Thought id paid for next day delivery, to arrive yesterday on my granddaughters birthday. Delivery came today but man was gone before my son got to the door...so still not got it....disappointed. cant comment on actual product as granddaughter hasnt received gift.”

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Posted 2 years ago

“I have sent the item back as seemed very fragile and flimsy for the price.”

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Posted 2 years ago

“This ring is a replacement for one that broke after a week of wearing but because it was sent back outside the returns period I couldn’t have a refund. I did explain that I wasn’t returning it because it was not suitable but because it was broken i.e. faulty. So I’m not happy with the service provided.”

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Posted 3 years ago

“Although delivery was quick the item was much smaller than I was expecting, and definitely not worth the price. Disappointing.”

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Posted 3 years ago

“I wouldn't order from this store again. I was shocked to discover that the jewellery I'd ordered for Mother's Day was (supposedly) put in the post without any tracking information. I paid for 24 hour delivery, but it took over a week to arrive, and with no tracking information available I'm not sure whether this was actually even dispatched when they say it was. When the items finally arrived, they were posted through the letterbox on a Sunday afternoon by a regular male in a car. No Royal Mail uniform or vehicle in sight. Perhaps they hadn't sent it out in the first place, then after receiving many complaints from me they have used a courier service... No idea, but I don't trust this company. As for paying extra for the 24 hour express delivery and not receiving it for over a week, they blamed Royal Mail, but I contacted Royal Mail and there were absolutely no hold ups in my area or the company's area so I suspect my package wasn't even sent out when they say it was. Read other reviews as this seems a regular occurrence. There is no way to speak to anyone on the phone either. You have to email and then wait for their reply. Not great when your Mother's Day gift is in the post somewhere. I had to tell my mum that the present hadn't arrived despite me ordering in plenty of time and paying for 24 hour express delivery. After ordering from Joshua James I read many reviews where the same concerns as mine were expressed so they obviously haven't learnt from their poor feedback. I wish I'd read reviews before I ordered. Personally, I will never order from this company again as I don't want expensive jewellery delivered via an untraceable service. It should be obvious to any good company that you provide a service where expensive goods are tracked! This is common sense!”

Helpful Report

Posted 3 years ago

“I like the design of the charm however I don’t like that it isn’t double sided like other dangle nomination charms that I’ve bought, it also came marked and took a while to get the dirty marks off”

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Posted 3 years ago

“Unfortunately I can’t review something I am yet to receive. The first two orders I made came really quickly the third however I am still waiting - got an email a week ago saying it had been dispatched but still nothing.”

Helpful Report

Posted 3 years ago

“I have purchased items from this company before, their nomination charms are good, however I wouldn't recommend the ones that have free engraving, as in the past few months, I have purchased 2 for my mum and 2 for my daughter, they have recently cleaned their bracelets and the black writing has come off all of these, they have contacted joshua james via email and never had a response so I think their customer service is disgusting, we have ordered engraved items direct from nomination in the past and theres never has this issue so it's obviously the ink that joshua james uses.”

Helpful Report

Posted 3 years ago

“I recently bought a nomination bracelet and charm as a 21st birthday gift. Purchase was simple delivery was quick but I had issue putting said bracelet together. I did email you for help but never received a reply. Ended up having to ask for help from another party so yes your initial service was good but your after care is seriously lacking. It will make me question whether I buy from you again”

Helpful Report

Posted 3 years ago

“Placed an order for a nomination bracelet and four charms for my daughter's birthday. The charms arrived on time with the bracelet missing. I understand these things can happen but the customer service was appalling. Eventually after much perseverance I received the bracelet.”

Helpful Report

Posted 3 years ago

“I am unable to review my product as I have not yet received my order which was dispatched 23 days ago. I have been unable to obtain a tracking number from Joshua James.”

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Posted 3 years ago

“I purchased 2 nomination charms from your selfs and was expecting them to arrive 3 days later but they took a fortnight to arrive and as they were a Christmas present I had no option but to go out and buy another 2 in Case I didn't have anything to give my wife at Christmas. And I was given the excuse that delivery around Xmas is slow if I had known about that I wouldn't have purchased from yourselfs as I said I had to buy elsewhere to make sure.”

Helpful Report

Posted 3 years ago

“After escalating a claim to PayPal my item miraculously came after 4 weeks of waiting Too many companies taking too many orders over Xmas and not being able to cope with delivery Puts you off buying from them again”

Helpful Report

Posted 3 years ago

“Shocking customer service. Good quality product when eventually arrived. No contact from company after many requests about missing product, didn’t answer phones. When finally stated wanted money back, gained contact. Ordered 5th December product finally arrived Christmas Eve in post. Understand post was delayed but many other items purchased arrived by different companies arrived a lot sooner on post.”

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Posted 3 years ago

“sent email regarding 10 day waitfor del then when it came i got 1 charm and 1 blank link insteadof 2 charms at the cost off £50 will never use this company again for nomanation john greed do the best del and keep you up to date covid or not”

Helpful Report

Posted 3 years ago

“Having placed an order at end Nov for a nomination bracelet and birthday charm fory daughter's birthday mid Dec, I was extremely disappointed that my parcel arrived and only the charm was in it - bracelet missing. I did make contact and was told that the missing item was sent out 4th Dec - this never arrived. After many emails, I was told another would be sent recorded delivery 15th Dec - still no bracelet. Finally many days after my daughter's birthday 22nd Dec it was agreed a replacement would-be sent by courier. Knowing the postal issues I fail to understand why the initial replacement was not sent by courier in time for my daughter's birthday ( which I did detail it many emails). Although I should have this hopefully in time for Christmas the disappointment had already been experienced, after all I did purchase a happy birthday charm not a Christmas one! My biggest issue with the customer service is trying to get a response as not actually able to talk to anyone in person. This experience has not made me want to continue purchasing from Joshua James which is unfortunate as it was to be the start of my daughter's nomination charm collection. Overall a very disappointed patent and teenage daughter as this item was her main birthday wish.”

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Posted 3 years ago

“I wish I could review my purchase but after 2 weeks it hasn't come.”

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Posted 3 years ago

Joshua James is rated 4.7 based on 21,684 reviews