Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.37

4.4 Rating 5,312 Reviews

84 %

of reviewers recommend Jon Richard

4.4

Based on 5,312 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery came very quickly, and the earrings are so sparkly and beautiful. Thankyou so much :)”

Jon Richard 5 star review on 31st October 2022

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Posted 2 years ago

“Ordered a bracelet for Grandaughters 18th Birthday. It came quickly, well wrapped and well presented. It’s perfect, good quality and exactly as shown on the picture.”

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Posted 2 years ago

“didn’t come”

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Posted 2 years ago

Hi, thank you for your review. We're sorry to hear about the recent issue you experienced with your order. Our delivery service is currently experiencing delays due to Royal Mail strikes - please contact customerservice@jonrichard.com to receive an update on your order status. Thank you, Jon Richard

Posted 2 years ago

“nice items good prices fast delivery”

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Posted 2 years ago

“Service was a bit slow and sadly the riser earrings I ordered don't stay where they should and you can't return earrings once tried.”

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Posted 2 years ago

Hi, thank you for your review. If you believe an item you have received is faulty, it can be returned using our free returns service for refund or replacement. Please ensure to mark clearly on paperwork if a refund or replacement is required. Alternatively please contact our customer service team who are happy to help with any order queries at customerservice@jonrichard.com Thanks, Jon Richard

Posted 2 years ago

“Really pleased with the quality of the jewellery set that I got for my daughter.”

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Posted 2 years ago

“Lovely jewellery. Reasonably priced. Super quick delivery. Highly recommend.”

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Posted 2 years ago

“Ordered some compact mirrors at a reduced price. They are so pretty and will be lovely presents. Well packed in a box and delivered on time.”

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Posted 2 years ago

“I was very pleased with my purchases and the service was extremely good.”

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Posted 2 years ago

“Gorgeous jewellery, however really disappointed with packaging as this was a gift. For the price I would of expected it in a box or equivalent not a plastic bag.”

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Posted 2 years ago

Hi, thank you for your recent review. To be as kind to the planet as possible, your jewellery may not come in a gift box, unless specified. You can purchase one separately here - https://www.jonrichard.com/gifts-c24/gift-box-c170 All jewellery will however be in protective packaging to keep it safe from harm. Thank you, Jon Richard

Posted 2 years ago

“First time ordering on JonRichard.com. Easy to order and delivery was quick. Very pleased with my purchase of a bracelet for a gift to my daughter.”

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Posted 2 years ago

“Gorgeous jewellery bought in the sale. Delighted with my purchases. That's Christmas sorted out!!”

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Posted 2 years ago

“Earrings bought as a 18th Birthday present .”

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Posted 2 years ago

“The silver bracelet I ordered was delivered early which was great as it was an 18th birthday present. It was exactly right. The website was very easy to use.”

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Posted 2 years ago

“Beautiful bracelet”

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Posted 2 years ago

“Was going to buy this from Very for £25 went to jon richard website and was reduced to £7.50 so bought if from there glad i never paid £25 as its only costume jewellery and not worth the price tag on Very. However it is a lovely bracelet and glad i bought it. It”

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Posted 2 years ago

“Earrings are nice, however one had a back missing.”

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Posted 2 years ago

Hi, thank you for your review. We apologise for the recent issue you experienced with your order. Please contact customerservice@jonrichard.com for the team to help resolve accordingly. Thank you, Jon Richard

Posted 2 years ago

“Very impressed with the products. Speedy delivery. Everything as described.”

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Posted 2 years ago

“Excellent customer service, excellent products, excellent prices, e”

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Posted 2 years ago

“Hi shoppers the jewellery I opened was excellent and as expected HOWEVER I had ordered several pairs of earrings for choice, but each item was packaged in bubble wrap inside a tiny plastic bag which obscured it and it's not returnable if the bag seal was broken, so overall a bit disappointing as I could not look at the pieces . The return system could be more easy on the Web sight aswell.”

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Posted 2 years ago

Jon Richard is rated 4.4 based on 5,312 reviews