Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 5,489 Reviews

83 %

of reviewers recommend Jon Richard

4.4

Based on 5,489 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery, goods as described, only a pity that without a box”

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Posted 3 years ago

“Lovely jewellery. A couple of items did not match the colour of stones as shown in pics but I guess that's one of the issues with online shopping.”

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Posted 3 years ago

Hi, thank you for your recent review. We have passed these comments on to the relevant team to investigate further. If you are not entirely satisfied with your purchase it can also be returned free of charge for a full refund. Thank you, Jon Richard

Posted 3 years ago

“Nice beautiful jewellery, slightly on the expensive side. The ring was smaller than expexted size, so had to return amd order a bigger size.”

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Posted 3 years ago

“Perfect extender for my swarovski tennis bracelet which broke making the bracelet too short to wear! Amazing price at a third of the price if bought from the retailer. Only bug bear was the £3.50 postage for a £1.20 item but still cheaper than buying from the original retailer so all good!”

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Posted 3 years ago

Hi, thank you for your recent review. We are sorry to learn of the recent issue you experienced with your order. Please contact our customer service team at customerservice@jonrichard.com who will help to resolve. Many apologies again for any inconvenience caused. Thanks, Jon Richard

Posted 3 years ago

“Good quality and an excellent price”

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Posted 3 years ago

“Everyone loves my bracelets. I have had numerous compliments.”

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Posted 3 years ago

“Loved the jewellery but was a bit disappointed with how they were shipped. Admittedly I didn't pay extra for the gift box as they were for myself but I did expect them to come in some sort of box, rather than 2 small plastic bags which meant I had to untangle the necklace when it arrived.”

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Posted 3 years ago

Hi, thank you for your recent review. To be as kind to the planet as possible, your jewellery may not come in a gift box, unless specified. You can purchase one separately here - https://www.jonrichard.com/gifts-c24/gift-box-c170 All jewellery will however be in protective packaging to keep it safe from harm. Thank you, Jon Richard

Posted 3 years ago

“Gorgeous jewellery, however really disappointed with packaging as this was a gift. For the price I would of expected it in a box or equivalent not a plastic bag.”

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Posted 3 years ago

“Was going to buy this from Very for £25 went to jon richard website and was reduced to £7.50 so bought if from there glad i never paid £25 as its only costume jewellery and not worth the price tag on Very. However it is a lovely bracelet and glad i bought it. It”

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Posted 3 years ago

“My order was delivered on time, loved every piece”

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Posted 3 years ago

“Excellent jewellery at low prices. Have bought some beautiful pieces in the sale❤️”

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Posted 3 years ago

“Delivery was faster than i expected, beautifully packaged so they arrived safely. Lovely earrings, havent worn them yet, saving them for a trip to Paris next month”

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Posted 3 years ago

“Delivery good, ordered small locket, heart pendant and crystal necklace , nice quality and pretty but small sizes. I have bought 3 extensions to lengthen all necklaces.”

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Posted 3 years ago

Hi, thank you for your recent positive review, we are pleased you were happy with your purchase. We endeavour to include all product sizing information within our product page details, if you have any future specific product queries, please contact our customer service team at customerservice@jonrichard.com who will be more than happy to provide you with further information. Thank you.

Posted 3 years ago

“Just want I needed & they are beautiful as a pair! 4* because it is a bit expensive I thought.”

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Posted 3 years ago

Hi, thanks for your recent review, we are pleased you were happy with your recent purchase. If you would like to keep up to date on our exclusive discounts and offers, you can sign up to our email marketing newsletter and/or follow our social media channels for regular updates. Thank you.

Posted 3 years ago

“Good service, quick. Good quality and price”

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Posted 3 years ago

“Bought for daughter in law. She was very pleased with the bracelet. Looks lovely.”

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Posted 3 years ago

“Lovely quality earrings, very sparkly, perfect for special occasions.”

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Posted 3 years ago

“The bracelet set was lovely, however on arrival it was tangled up and took a long time to get it untangled, while this isn't entirely avoidable there was a price tag on the bracelet that had a price at a lower cost to what I was charged. I contacted them and was refunded the difference but I can't really give 5*”

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Posted 3 years ago

“Love them comfy to wear also”

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Posted 3 years ago

“I love most of their products for quality and services, I’ll recommend to all.”

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Posted 3 years ago

Jon Richard is rated 4.4 based on 5,489 reviews