Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 5,485 Reviews

83 %

of reviewers recommend Jon Richard

4.4

Based on 5,485 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received my jewellery and the quality is amazing”

Helpful Report

Posted 2 years ago

“Everything is beautiful ,,delivered promptly and good value ,,,however products are very very much smaller than pictures lead you to believe which can disappoint if they are meant for gifts , it may be an idea to include the boxes or packaging rather than charging extra”

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Posted 2 years ago

“The headband I bought was beautiful & just what I wanted for my hair, to wear to a wedding. Sadly, it was broken on arrival but I had no time to return it so I fixed it with some superglue & it's as good as new. I wouldn't let this put me off in future though as it really was pretty.”

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Posted 2 years ago

“The items were lovely - exactly as shown in the pictures and as expected. Good delivery too.”

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Posted 2 years ago

“Good price and swift delivery”

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Posted 2 years ago

“The pearls I Purchased were £16 last July this year £20”

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Posted 2 years ago

“The gift was perfect for my daughter and she loved it.”

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Posted 2 years ago

“Excellent service, delivery etc. however, even tho I measured off their guidelines the item was far smaller than I expected and I had to return it. 🤨”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. We're sorry to hear you weren't completely satisfied with your recent purchase. We welcome all feedback from our customers - if you are able to send further details to customerservice@jonrichard.com we will investigate this issue accordingly. Thank you, Jon Richard

Posted 2 years ago

“Quick delivery. V good customer service. Will purchase again and recommend”

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Posted 2 years ago

“The products are awesome only the outer packing or the box doesn't suit the product it's too small and for one jewellery only a ziplock is provided. Unable to keep the jewellery safely .”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. To be as kind to the planet as possible, your jewellery may not come in a gift box, unless specified. You can purchase one separately here. https://www.jonrichard.com/gifts-c24/gift-box-c170. All jewellery will however be in protective packaging to keep it safe from harm. Thank you, Jon Richard

Posted 2 years ago

“Really lovely bracelet but it’s very small. More like a child’s”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Our Returns policy can be found in the following link - https://www.jonrichard.com/returns-policy-i5 You can also contact our customer service team at customerservice@jonrichard.com for further assistance with your refund request. Thanks, Jon Richard

Posted 2 years ago

“Lovely set and reasonable price.”

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Posted 2 years ago

“Arrived promptly. Packaged just in plastic bag. Quality good. The necklace I bought doesn't lie flat so think I will be constantly checking if it's twisted . The earrings are lovely.”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. We will be investigating into the issue you experienced with your necklace, thank you for raising (If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund). To be as kind to the planet as possible, your jewellery may not come in a gift box, unless specified. All jewellery will however be in protective packaging to keep it safe from harm. Thanks, Jon Richard

Posted 2 years ago

“Verry happy with everything I bought. Recommend and would buy from Jon Richard again. I gave only 4* as tje earrings I bought were nothing like the picture. They were in the sale so did not bother returning.”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. We will be investigating into the issue you experienced with your earrings, thank you for raising (If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund). Thanks, Jon Richard

Posted 2 years ago

“Great items”

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Posted 2 years ago

“Pretty bracelet bought as a gift for a friend”

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Posted 2 years ago

“Very pleased with my earrings”

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Posted 2 years ago

“Overall very pleased with quality of products and quickness of delivery of orders”

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Posted 2 years ago

“I bought the bracelet as a gift for my daughter and she was delighted with it. It was delivered the next day, before the given delivery date so I am very happy with my shopping experience”

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Posted 2 years ago

“Yes very pleased with my earrings. One pair faulty but was sent a new pair fantastic service”

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Posted 2 years ago

Jon Richard is rated 4.4 based on 5,485 reviews