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www.JonRichard.com Reviews

4.4 Rating 4,462 Reviews
84 %
of reviewers recommend www.JonRichard.com
Company Reviews Product Reviews
1,742
 Metrics Info
4.4
Based on 4,462 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read www.JonRichard.com Reviews
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Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Verified Customer
Verified Buyer
“The website is pretty easy to navigate through and love I can filter so much to see items I'd be interested in. The customer service are amazing and respond quickly to queries and were kind enough to put the link if the item I was looking for when it became available. Only reason I have knocked a star off is twice I've ordered and twice a pair of earrings either lost a crystal after a day wearing them or already had a couple of crystals missing when I ordered (I already had the same pair which didn't lose crystals and loved but lost an earring so replaced with 2 new pairs - 1 earring missed a couple of crystals so returned). The return of these was very easy as I don't have a printer but could get label printed at the post office once I'd filled in details online. I received a full refund for the items promptly (given the choice to receive a replacement). Ideally wouldn't have needed to return but glad it wasn't a hassle. The other items I bought are lovely, well packed (not overly environnemental with a lot of plastic pouches which hopefully might consider changing to more environmentally friendly material), and arrived promptly in perfect condition. I received a lot of compliments on my sparkly paw earrings and hope more 925 paw jewellery might come up for the animal lovers. Highly recommend getting items from Jon Richard and will buy again. Thank you.”
Helpful Report
Posted 2 years ago
Ms
Verified Buyer
“Loved the bracelet but was very disappointed it didn’t arrive with a gift box of any kind. As it was a gift for someone else I had to purchase a little box to pop it in to make it look pretty. Would’ve expected a bit more in the way of gift presentation!”
Helpful Report
Posted 2 years ago
Verified Customer
Verified Buyer
“I loved the knot charm and quality of the necklace. Appreciated being able to make a charity donation but did not like the little 'felt' bag I ordered. Would have preferred actual felt. Looked a little cheap.”
Helpful Report
Posted 2 years ago
Verified Customer
Verified Buyer
“Lovely bracelet”
Helpful Report
Posted 2 years ago
Verified Customer
Verified Buyer
“Good quality reasonably priced string of pearls.They look more expensive than the actual price.”
Helpful Report
Posted 2 years ago
Verified Customer
Verified Buyer
“Beautiful jewellery n clear instructions. But unable to leave jewelry long in the basket longer, or for 2 days to decide on whether to buy or not.”
Helpful Report
Posted 2 years ago
Verified Customer
Verified Buyer
“Bought a some jewellery for my sister she was happy with present delivered on time great shopping experience”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Ordered a jewellery set and when arrived a jewel was missing in the bracelet so returned and another was send out straight away. My daughter also liked the set so decided to order as well but unfortunately the price had gone up in a matter of a couple of weeks.”
Helpful Report
Posted 2 years ago
Verified Customer
Verified Buyer
“The jewellery is beautiful, a shame it is not presented in a presentation box as this lets it down. If I had purchased through a catalogue, and not direct it would have come in a box. The items purchased were gifts for bridesmaids and the bride, so not ideal!”
Helpful Report
Posted 2 years ago
Verified Customer
Verified Buyer
“Very beautiful bracelet. Only gift pouch not arrived (was in description)”
Helpful Report
Posted 2 years ago
Thank you for your feedback - please contact us directly at customerservice@jonrichard.com where we can resolve the issue of your missing item.
Posted 2 years ago
Verified Customer
Verified Buyer
“Ordered a trio set of earrings & necklace. Good quality and was delivered quickly. Happy with purchase.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Happy with purchase, would buy again”
Helpful Report
Posted 2 years ago
Verified Customer
Verified Buyer
“Very good quality, always get good value with Jon Richard.”
Helpful Report
Posted 2 years ago
Verified Customer
Verified Buyer
“Look great, just disappointed it's not navy as the description said. Navy is my mums favourite colour and she'd have liked the present more if it was navy. (the only colour to select DID say purple, but the title of the product said navy)”
Helpful Report
Posted 2 years ago
Verified Customer
Verified Buyer
“Purchased a lovely pair of earrings and a bracelet to compliment my evening dress for a birthday party. Really pleased with the sparkle. I look forward to wearing my Jewellery again soon.”
Helpful Report
Posted 2 years ago
Emma Hudson
Unverified Reviewer
“I am very pleased with my gold hoop earrings I got in the, sale from John Richard. They are very nice. There a nice modern style. Pleased with my first purchase from you. From Emma Hudson”
Helpful Report
Posted 2 years ago
Verified Customer
Verified Buyer
“I ordered three sets of earrings and the two delivered to date are great cant wait for the third pair ! F Brockwell”
Helpful Report
Posted 2 years ago
Verified Customer
Verified Buyer
“Lovely design. Not so keen on the synthetic earring backs. Necklace chain could have had a slightly longer adjustment. On the whole an attractive jewellery set- earrings, bracelet and necklace.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“I bought this to replace a bracelet I’d purchased previously (from a different shop) as it was meant for my sisters 30th birthday to wear on her wedding day. I was so impressed at the quality, it was lovely. The only downside was that it didn’t come in a box which was disappointing. But I would buy again.”
Helpful Report
Posted 2 years ago
Mrs Sandra Boyd
Verified Buyer
“Delighted with purchases - quality and price”
Helpful Report
Posted 2 years ago
www.JonRichard.com is rated 4.4 based on 4,462 reviews
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