Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 5,485 Reviews

83 %

of reviewers recommend Jon Richard

4.4

Based on 5,485 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

Write Your review

Tell us how Jon Richard made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great ring, reasonably priced. Delay from ordering to despatch and my email asking for an update wasn't replied to. However, as it's Christmas I would concede it's a busy time!”

Helpful Report

Posted 1 year ago

“One of the few places I can buy clip on earrings. I now have three more pairs all of which look every bit as good as they are shown online and even before any discount applied represent really good value for money. I shall definitely look at Jon Richard site first next time I'm looking for clip ons.”

Helpful Report

Posted 1 year ago

“Pendant was lovely I brought it to wear with my dress for new year lots of sparkle just what I wanted very prompt service.”

Helpful Report

Posted 1 year ago

“I am very glad with my gift. Good quality and fast delivery. Would recommended if you wanna surprise your loved one. Thank you”

Helpful Report

Posted 1 year ago

“Prompt response to order, and very good with refunds”

Helpful Report

Posted 1 year ago

“Perfect product, delivered in a good timescale. Disappointed it arrived scrunched up in a plastic bag”

Helpful Report

Posted 1 year ago

Hi, Thank you for this feedback, this helps us to improve our customer experience in the future. We are glad to hear that you are happy with your product! Team Jon Richard

Posted 1 year ago

“Fantastic service and good quality”

Helpful Report

Posted 1 year ago

“good quality earrings , nice packaging and prompt delivery”

Helpful Report

Posted 1 year ago

“Necklace didn't hang the same on me as your model. Had to return for refund. Customer service made the return for a refund simple. It was a shame because it was a very sweet two line necklace.”

Helpful Report

Posted 1 year ago

“Ordered 2 pairs of earrings and they arrived super quick and they are very pretty”

Helpful Report

Posted 1 year ago

“I used to purchase Jon Richard items from my local Debenhams and they were always of good quality. Unfortunately Debenhams closed down but then a concession opened within the next store on a retail park. It far from where I live. I nipped in recently and saw a numbers of items which I wanted to purchase. The Jon Richard assistant was really helpful. I chose the items I wanted to buy and presented my blue light card. The assistant asked the NEXT manager if blue light could be applied as she hadn’t been asked this before. The NEXT manager was quite abrupt stating ‘ no we are a concession’. I took my phone out in the shop logged onto the job Richard website and selected all the items to purchase (even added something additional). I qualified for free delivery and items were shipped to my home within a couple of days. The quality of the items is fantastic. I will definitely be making further purchases online rather than in store. It’s a shame as the JR member of staff was really helpful.”

Helpful Report

Posted 1 year ago

“Quality jewellry in beautiful packaging.”

Helpful Report

Posted 1 year ago

“The jewellery i have bought is for my two maids of honour and its jus perfect and a grest price”

Helpful Report

Posted 1 year ago

“Good quality affordable jewellery. I have bought lots of small items and always been happy with the quality. However with my most recent purchase the green velvet boxes for both the earrings and necklace were broken which is a shame as they were meant for gifts. Only reason I’ve dropped a star.”

Helpful Report

Posted 1 year ago

“Everything was good. Took away one star because 2 of the boxes were a bit messed up. If they take care of the packaging a bit it would be perfect”

Helpful Report

Posted 1 year ago

“Lovely bracelet however was disappointed with packaging. It was a gift and I had to purchase additional packaging elsewhere as it only game in a plastic pocket bag. I could not find gift boxes to purchase separately on the website. Think all jewlery should have the option to be gift wrapped.”

Helpful Report

Posted 1 year ago

“Earring looked beautiful”

Helpful Report

Posted 1 year ago

“Website simple to use and delivery was as advised and even arrived on the lower estimate due to paying for express delivery. It was quicker and in some cases cheaper than using other retail outlets that stock Jon Richard products.”

Helpful Report

Posted 1 year ago

“Good selection, good price and quick delivery. Looks really nice, just as advertised”

Helpful Report

Posted 1 year ago

Thank you for shopping with us, we're happy to hear you like the product. Kind regards, Jon Richard

Posted 1 year ago

“I purchased the silver organic twist necklace and matching earrings for a Birthday gift and they were very beautiful. However, just a little disappointed as it came in plastic bags and not a gift box. I did try to email but no reply”

Helpful Report

Posted 1 year ago

Jon Richard is rated 4.4 based on 5,485 reviews