Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

“Lovely items, I needed 5 as gifts for my bridesmaids was a bit disappointed they didn’t come in a little box or bag”

Posted 2 years ago

Hi there, Thanks for your review! We are sorry to hear you are not completely happy with you order. Please contact our Customer Service team on customerservice@jonrichard.com who can help to resolve this with you. Kind regards, Jon Richard

Posted 2 years ago

“The ring was fine but a bigger finger size than ordered. How do I get a smaller size?”

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Posted 2 years ago

Hi there, We are so sorry you're not completely satisfied with your order. Please reach out to our customer service team at customerservice@jonrichard.com who will help to resolve this for you. Kind regards, Jon Richard

Posted 2 years ago

“Good quality product, good value for money. But sadly, not the right size for my watch”

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Posted 2 years ago

Hi there, Huge apologies your item was not the correct size. Please reach out to our customer service team at customerservice@jonrichard.com who will happily look into this for you. Kind regards, Jon Richard

Posted 2 years ago

“Disappointed with colour as really pink on picture but came back as clear colour but still nice earrings. Almost felt as if wrong colour had been sent. No time to return as needed earrings for wedding.”

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Posted 2 years ago

“Ordered a necklace set and whilst it was nice it wasn’t a WOW piece but it was ok”

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Posted 2 years ago

“Beautiful colour just what I was looking for to go with a wedding outfit, the bracelet was lovely and the necklace was lovely but the necklace just wouldn't stay in place to show the lovely coloured stones, kept twisting to show the back so sadly returned. Still waiting for a refund but only returned last week don't know how long it takes”

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Posted 2 years ago

“Sadly of the three brooches only two were the true colour in photograph. The rose gold one was very faded. Not good”

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Posted 2 years ago

Hi, thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund. We also offer free returns for all UK orders. Our full returns policy can be found in the following link - https://www.jonrichard.com/returns-policy-i5 Thank you, Jon Richard

Posted 2 years ago

“They are absolutely stunning just the necklace are too short”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund. We also offer free returns for all UK orders. Our full returns policy can be found in the following link - https://www.jonrichard.com/returns-policy-i5 Thank you, Jon Richard

Posted 2 years ago

“Whilst I appreciate a great deal, speedy delivery and seamless online experience- I was quite disappointed with the earrings I purchased, one pair were extremely heavy. And the other pair look like they were both created for the same side of the head (left / right) and look pretty silly on (almost like you’ve worn them the wrong way round).”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund. We also offer free returns for all UK orders. Our full returns policy can be found in the following link - https://www.jonrichard.com/returns-policy-i5 Thank you, Jon Richard

Posted 2 years ago

“When I first saw this item I was so happy with the quality, they looked beautiful on , but please don’t put the tags on the clasp as it came off and I had too fix it , as the tiny piece of cotton get caught and are had to get out . Could have been a five”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. We're sorry for the recent issue you experienced - we will feedback this information to the relevant teams to investigate accordingly. Thank you, Jon Richard

Posted 2 years ago

“Very quick delivery and my mother loved her earrings. The loss of 2 stars is for the follow up from customer services where I emailed a request and never got any response.”

Helpful Report

Posted 2 years ago

Hi, thanks for your recent review. We are sorry to hear of the recent issue you experienced, our customer service team at customerservice@jonrichard.com have been notified and will follow up on the request as soon as possible. Thank you, Jon Richard

Posted 2 years ago

“I ordered tree of life silver bracelets and they we're very disappointing as they are so small. They should be advertised as childrens.”

Helpful Report

Posted 2 years ago

Hi, thanks for your recent review. We apologise for the recent issue you have experienced. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund. We also offer free returns for all UK orders. Our full returns policy can be viewed in the following link - https://www.jonrichard.com/returns-policy-i5 Thank you, Jon Richard

Posted 2 years ago

“The jewellery set is nice for the price, but the bracelet is a lot smaller than I anticipated, more suitable for a child than an adult. As it is a gift I have yet to give it to the recipient but hope they like it.”

Helpful Report

Posted 2 years ago

Hi, thanks for your recent review. We apologise for the recent issue you have experienced. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund. We also offer free returns for all UK orders. Our full returns policy can be viewed in the following link - https://www.jonrichard.com/returns-policy-i5 Thank you, Jon Richard

Posted 2 years ago

“Smaller than I thought. Not exactly right colour but will do”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Our Returns policy can be found in the following link - https://www.jonrichard.com/returns-policy-i5 You can also contact our customer service team at customerservice@jonrichard.com for further assistance with your refund request. Thanks, Jon Richard

Posted 2 years ago

“The delivery time was very fast and the bracelet is of good quality and beautiful, but it is not the dimensions I would have expected and it does not fit me as you can see in the picture attached. It is way too long to fit even making it as short as possible on a girl's wrist, I gave it to my boyfriend and even he is wearing it to the shortest fit and it fits slightly large, while the width of it (5mm) suggests it would be a girl's bracelet, I have other bracelets purchased online and even though they might not be a perfect fit, they still look nice. This one I just cannot wear for comfort reasons. I would have also liked it to be somewhat thicker and heavier, it looks quite fragile and the snake decoration it is made of is barely visible due to its dimensions. Summary: too long, too narrow and too thin, but good quality.”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Our Returns policy can be found in the following link - https://www.jonrichard.com/returns-policy-i5 You can also contact our customer service team at customerservice@jonrichard.com for further assistance with your refund request. Thanks, Jon Richard

Posted 2 years ago

“I loved the magnetic clasp pearl bracelet but unfortunately the clasp fell apart after a few days perhaps I should have been more cautious when taking it off”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Our Returns policy can be found in the following link - https://www.jonrichard.com/returns-policy-i5 You can also contact our customer service team at customerservice@jonrichard.com for further assistance with your refund request. Thanks, Jon Richard

Posted 2 years ago

“I bought 4 products, two were jewellery sets, they were too small than shown on the screen and too delicate also.The ring is good(medium quality) and then a pearl necklace is but not that great. However the return was quiet easy and refunds were quick.”

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Posted 2 years ago

“The earrings I bought were much smaller than they looked on the website so wad a bit disappointed.”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Our Returns policy can be found in the following link - https://www.jonrichard.com/returns-policy-i5 You can also contact our customer service team at customerservice@jonrichard.com for further assistance with your refund request. Thanks, Jon Richard

Posted 2 years ago

“The jewellery ok but wasn’t impressed that they came in little bags and not in a nice box I’ve had to purchase a gift box as it a present”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. To be as kind to the planet as possible, your jewellery may not come in a gift box, unless specified. All jewellery will however be in protective packaging to keep it safe from harm. Thanks, Jon Richard

Posted 2 years ago

“The necklace it's self is not bad but the box fell apart after opening and closing it only twice. I was expecting better quality but I have worn the necklace several times and do like it .”

Helpful Report

Posted 2 years ago

Hi Olivia, thank you for your recent review. We're sorry to hear about the issue you experienced with the box you received, please email customerservice@jonrichard.com who will be more than happy to send a replacement box to you. Thanks, Jon Richard

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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