Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.37

“Whilst I appreciate a great deal, speedy delivery and seamless online experience- I was quite disappointed with the earrings I purchased, one pair were extremely heavy. And the other pair look like they were both created for the same side of the head (left / right) and look pretty silly on (almost like you’ve worn them the wrong way round).”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund. We also offer free returns for all UK orders. Our full returns policy can be found in the following link - https://www.jonrichard.com/returns-policy-i5 Thank you, Jon Richard

Posted 2 years ago

“When I first saw this item I was so happy with the quality, they looked beautiful on , but please don’t put the tags on the clasp as it came off and I had too fix it , as the tiny piece of cotton get caught and are had to get out . Could have been a five”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. We're sorry for the recent issue you experienced - we will feedback this information to the relevant teams to investigate accordingly. Thank you, Jon Richard

Posted 2 years ago

“Very quick delivery and my mother loved her earrings. The loss of 2 stars is for the follow up from customer services where I emailed a request and never got any response.”

Helpful Report

Posted 2 years ago

Hi, thanks for your recent review. We are sorry to hear of the recent issue you experienced, our customer service team at customerservice@jonrichard.com have been notified and will follow up on the request as soon as possible. Thank you, Jon Richard

Posted 2 years ago

“I ordered tree of life silver bracelets and they we're very disappointing as they are so small. They should be advertised as childrens.”

Helpful Report

Posted 2 years ago

Hi, thanks for your recent review. We apologise for the recent issue you have experienced. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund. We also offer free returns for all UK orders. Our full returns policy can be viewed in the following link - https://www.jonrichard.com/returns-policy-i5 Thank you, Jon Richard

Posted 2 years ago

“The jewellery set is nice for the price, but the bracelet is a lot smaller than I anticipated, more suitable for a child than an adult. As it is a gift I have yet to give it to the recipient but hope they like it.”

Helpful Report

Posted 2 years ago

Hi, thanks for your recent review. We apologise for the recent issue you have experienced. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund. We also offer free returns for all UK orders. Our full returns policy can be viewed in the following link - https://www.jonrichard.com/returns-policy-i5 Thank you, Jon Richard

Posted 2 years ago

“Smaller than I thought. Not exactly right colour but will do”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Our Returns policy can be found in the following link - https://www.jonrichard.com/returns-policy-i5 You can also contact our customer service team at customerservice@jonrichard.com for further assistance with your refund request. Thanks, Jon Richard

Posted 2 years ago

“The delivery time was very fast and the bracelet is of good quality and beautiful, but it is not the dimensions I would have expected and it does not fit me as you can see in the picture attached. It is way too long to fit even making it as short as possible on a girl's wrist, I gave it to my boyfriend and even he is wearing it to the shortest fit and it fits slightly large, while the width of it (5mm) suggests it would be a girl's bracelet, I have other bracelets purchased online and even though they might not be a perfect fit, they still look nice. This one I just cannot wear for comfort reasons. I would have also liked it to be somewhat thicker and heavier, it looks quite fragile and the snake decoration it is made of is barely visible due to its dimensions. Summary: too long, too narrow and too thin, but good quality.”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Our Returns policy can be found in the following link - https://www.jonrichard.com/returns-policy-i5 You can also contact our customer service team at customerservice@jonrichard.com for further assistance with your refund request. Thanks, Jon Richard

Posted 2 years ago

“I loved the magnetic clasp pearl bracelet but unfortunately the clasp fell apart after a few days perhaps I should have been more cautious when taking it off”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Our Returns policy can be found in the following link - https://www.jonrichard.com/returns-policy-i5 You can also contact our customer service team at customerservice@jonrichard.com for further assistance with your refund request. Thanks, Jon Richard

Posted 2 years ago

“I bought 4 products, two were jewellery sets, they were too small than shown on the screen and too delicate also.The ring is good(medium quality) and then a pearl necklace is but not that great. However the return was quiet easy and refunds were quick.”

Helpful Report

Posted 2 years ago

“The earrings I bought were much smaller than they looked on the website so wad a bit disappointed.”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Our Returns policy can be found in the following link - https://www.jonrichard.com/returns-policy-i5 You can also contact our customer service team at customerservice@jonrichard.com for further assistance with your refund request. Thanks, Jon Richard

Posted 2 years ago

“The jewellery ok but wasn’t impressed that they came in little bags and not in a nice box I’ve had to purchase a gift box as it a present”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. To be as kind to the planet as possible, your jewellery may not come in a gift box, unless specified. All jewellery will however be in protective packaging to keep it safe from harm. Thanks, Jon Richard

Posted 2 years ago

“The necklace it's self is not bad but the box fell apart after opening and closing it only twice. I was expecting better quality but I have worn the necklace several times and do like it .”

Helpful Report

Posted 2 years ago

Hi Olivia, thank you for your recent review. We're sorry to hear about the issue you experienced with the box you received, please email customerservice@jonrichard.com who will be more than happy to send a replacement box to you. Thanks, Jon Richard

Posted 2 years ago

“Delivery arrived in good time but product was much lower quality than anticipated. Called and spoke to someone who talked me through the returns. Easily sorted and refund arrived equally as fast. Although I didn't love the product, dealing with this company was super easy”

Helpful Report

Posted 2 years ago

“The earings I received are alot smaller than what picture looks like and don't look as good quality they are still pretty but just don't look like the picture”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. We're sorry to hear about your recent issue and ask for you to email our customer service team at customerservice@jonrichard.com for us to help resolve this for you as soon as possible. Thanks, Jon Richard

Posted 2 years ago

“I ordered a gift box set with a necklace bracelet and earrings. The necklace and earrings were fine but the bracelet broke on it’s within a few days of wearing it.”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. We take great care when selecting and packing our items and we hope they reach you in perfect condition, however if they arrived damaged we apologise and ask you follow the following returns procedure. https://www.jonrichard.com/returns-policy-i5 Thank you, Jon Richard

Posted 2 years ago

“5 stars for my purchase of 2 Lipsy bracelets for my niece but only a 3-star overall rating for JonRichard.com as a result of extortionate postage charges to NI - £5.95 for a little package which probably only weighed a couple hundred grams at most. My niece loved the bracelets.”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. We offer both standard (£4.95) and express delivery (£5.95) for UK orders. We also offer free UK delivery on all orders over £50 and free UK returns. All delivery information is available in the following link - https://www.jonrichard.com/delivery-details-i54 Thank you, Jon Richard

Posted 2 years ago

“They’re beautiful earrings but they’re not rose gold which a ordered. They were gold, so this was disappointing as I wanted them to go with a JonRichard rose gold bracelet that my husband bought me. Gift box which I also purchased was dinted on arrival. I haven’t returned because it was a faff on. But yes over all disappointing.”

Helpful Report

Posted 2 years ago

Hi, Thanks for your recent review. We apologise for the recent issue you experienced - please contact our customer service team at customerservice@jonrichard.com and they will help to resolve the matter for you as soon as possible. Thank you, Jon Richard

Posted 2 years ago

“Earrings much smaller than I thought, very nice but wouldn’t have been happy if I’d paid full price”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund. We offer free returns for all UK orders. Please contact our customer service team at customerservice@jonrichard.com for any further queries relating to your order. Thanks, Jon Richard.

Posted 2 years ago

“Lovely bracelet but a real shame it doesn’t come with a gift box or pretty bag - I was a gift”

Helpful Report

Posted 2 years ago

Hi, thanks for your recent review. To be as kind to the planet as possible, your jewellery may not come in a gift box, unless specified. You can purchase one separately here - https://www.jonrichard.com/gifts-c24/gift-box-c170. All jewellery will however be in protective packaging to keep it safe from harm. Thank you, Jon Richard Team

Posted 2 years ago

“The earings are nice and more beautiful than pictures, so I will see the quality of them with time. But the fastening is detached (metal and plastic detached) just to let you know for more attention to give us a best quality as you can and be aware of that. Thank you”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. Due to recent courier strikes we have been experiencing delays with our expected delivery dates. We are extremely sorry your order took longer than expected to arrive and want to thank you for your patience on this occasion. Thank you, Jon Richard

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Jon Richard Reviews