Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.35

4.4 Rating 5,854 Reviews

83 %

of reviewers recommend Jon Richard

4.4

Based on 5,854 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick service but poor quality”

Helpful Report

Posted 7 years ago

“Arrived late & damaged so sending back. Was due to be collected from a safe place today as instructed & it hasn’t been. My neighbour saw the courier who didn’t speak very good English & he failed to understand the instructions. Very disappointed on every level.”

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Posted 7 years ago

“Order 7 pizzas, 4 of them 15in, they arrived in 4 14”boxes - the Maths really don’t work. Manager not around, duty Manager unable to do anything - if you want less than you ordered them order from here”

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Posted 7 years ago

“Over the years I have bought many items from John Richards and been very very satisfied with them, but two of these items were so ugly I shall never wear them and will give them to a charity as none of my friends would even take them. the way they looked in the picture was not what they looked like in real life .”

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Posted 7 years ago

“Orderd boxes as i had previously bought jewlery for presents and didnt get boxes 3 came and one bashed terribly i have messaged to conplain and not heard anything back”

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Posted 7 years ago

“Bracelet broke in half after wearing once.”

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Posted 7 years ago

“Never sent email for to track order and I missed the order because I never got the email so never got it”

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Posted 7 years ago

“First you didn’t send a email to say it had been dispatched so I never got my order and had to ask for my money back”

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Posted 7 years ago

“I received a refund before my items were received - assuming because they were out of stock. If you could help me track down this product I would really like them for my bridesmaids (I already have 3 pairs, just need 1 more) Thank you.”

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Posted 7 years ago

“i bought 4 days ago and still no confimation email and no order history in my account i do not know how to contact customer service there is no reponse for my complain hello there”

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Posted 7 years ago

“The earing backs were all to small to fit to existi g earings”

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Posted 7 years ago

“Received and item that is for my wedding and it was faulty and still waiting for a refund, it’s been nearly 2 weeks !!”

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Posted 7 years ago

“Ordered a hair accessory for my future daughter in law to wear on her wedding day. It arrived wrapped in bubble wrap and was pushed through the letterbox by the postman. I expected better service from JonRichard. The item cost almost £60.00. If I had bought in a store such as Debenhams, I would have been given the item in a box. Very shoddy service. I am aware it says on your website that boxes not provided, if I had paid £5-10 for something, fair enough. Not what I expected from such a big company, shame on you!!! Also, I had no notification that it would be delivered.”

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Posted 7 years ago

“Keyring was purchased for 18th birthday present, and has snapped in half after two days of being used with a key attached to the keyring.”

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Posted 7 years ago

“never got my order, no refund, just a promise it would be looked into, not happy at all, yet another call i have to make to sort this out!!!!!!!!”

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Posted 7 years ago

“Still not arrived even though ordered on the 21.01.19”

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Posted 7 years ago

“I ordered my product on 5th January and have still not received it.I have emailed Jon Richard customer services and still have no reply.”

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Posted 7 years ago

“Very bad, i bought this product on website. i didn't get this item and the money has refunded.”

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Posted 7 years ago

“One item was missing which i reported on answerphone since they dont have a proper customer contact centre. No response or feedback. Still no refund or contact. Why is your after sale care very bad?”

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Posted 7 years ago

“Not great to wear!!!”

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Posted 7 years ago

Jon Richard is rated 4.4 based on 5,854 reviews