Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.37

4.4 Rating 5,314 Reviews

84 %

of reviewers recommend Jon Richard

4.4

Based on 5,314 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love all the things I bought.”

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Posted 2 years ago

“Just perfect shopping experience from start to finish. Easy to order and kept up to date till I received. Will shop here again, thank you 😊”

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Posted 2 years ago

“Excellent all round lovely jewellery, good delivery time, first class customer services.”

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Posted 2 years ago

“It was a great easy website to use and the prices were extremely good the service was quick”

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Posted 2 years ago

“Beautiful quality item of jewellery with lovely presentation. Prompt delivery”

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Posted 2 years ago

“Beautiful jewellery exactly as shown on the website, delivered quickly and very good value for money. Online shopping at its best.”

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Posted 2 years ago

“Lovely earrings very pleased with purchase”

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Posted 2 years ago

“Excellent quality jewellery and excellent customer service. Would recommend this jewellery to anyone”

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Posted 2 years ago

“Great products , lovely choice and genuine good prices. Luv their jewellery !!!”

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Posted 2 years ago

“Some earrings don't look anything like the pictures.”

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Posted 2 years ago

Hi, thank you for your recent review. We are sorry to hear that you weren't completely satisfied with your recent purchase. Please contact our customer service team at customerservice@jonrichard.com to help to resolve your order query and enable us to investigate the above item/s further. Thank you.

Posted 2 years ago

“Disappointed that expensive items come in plastic bags - not eco friendly and cheaper items from the smile retailer came with suede pouch.”

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Posted 2 years ago

Hi, thank you for your recent review. To be as kind to the planet as possible, your jewellery may not come in a gift box, unless specified. You can purchase one separately here - https://www.jonrichard.com/gifts-c24/gift-box-c170. All jewellery will however be in protective packaging to keep it safe from harm. Thank you.

Posted 2 years ago

“Bought this dress for my daughters wedding 25/5/2023, it is so beautiful I want to wear it now🤣”

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Posted 2 years ago

“Good quality items, easy navigation of website and really quick delivery”

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Posted 2 years ago

“I had such good customer service from the job richards team from Instagram and customer service at head office thankyou all so much for your help you went above and beyond .”

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Posted 2 years ago

“Delivery good, ordered small locket, heart pendant and crystal necklace , nice quality and pretty but small sizes. I have bought 3 extensions to lengthen all necklaces.”

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Posted 2 years ago

Hi, thank you for your recent positive review, we are pleased you were happy with your purchase. We endeavour to include all product sizing information within our product page details, if you have any future specific product queries, please contact our customer service team at customerservice@jonrichard.com who will be more than happy to provide you with further information. Thank you.

Posted 2 years ago

“Stunning set. Looks so elegant. These are to use for my wedding and I’m really looking forward to wearing them. Only issue I had was trying to get the backs off the earrings. Very hard to get off. Other than that they are fantastic”

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Posted 2 years ago

“Just love love love all of it. Such good quality jewellery .”

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Posted 2 years ago

“Just want I needed & they are beautiful as a pair! 4* because it is a bit expensive I thought.”

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Posted 2 years ago

Hi, thanks for your recent review, we are pleased you were happy with your recent purchase. If you would like to keep up to date on our exclusive discounts and offers, you can sign up to our email marketing newsletter and/or follow our social media channels for regular updates. Thank you.

Posted 2 years ago

“Lovely items arrived very quickly”

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Posted 2 years ago

“Lovely bracelet extension but unfortunately too small on the clasp as I needed a 9mm”

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Posted 2 years ago

Jon Richard is rated 4.4 based on 5,314 reviews