Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 5,771 Reviews

83 %

of reviewers recommend Jon Richard

4.4

Based on 5,771 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered some earrings for Christmas. Their website and social media accounts stated order by 19th December using standard delivery or by 21st December using express delivery. I ordered on 18th December and they were supposedly despatched on 19th December, but did not turn up meaning I had to leave someone disappointed at Christmas. I contacted them after Christmas and their pathetic reply was that I would have to wait 7 working days until 1st January (which isn't even 7 working days), today is the 1st January and no surprise that I haven't received them still. I have now asked for a refund and I won't be using their service again. Everything I ordered on 18th December from other sites that promised Christmas delivery managed to get my orders to me in time. I'm extremely disappointed and their customer service representative was less than apologetic too.”

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Posted 8 years ago

I believe this has now been resolved by our customer service team. We apologise for any inconvenience.

Posted 8 years ago

“I am not happy as still not received my bracelet which was ordered early December please either send it or reimburse me as it was a xmas present”

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Posted 8 years ago

I believe this has now been resolved by our customer service team. We apologise for any inconvenience.

Posted 8 years ago

“Earring Back broke first time I tried them on.”

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Posted 8 years ago

Thank you for your feedback. Please contact our customer services on 0161 946 4371 where a member of our team will be happy to assist you in resolving the matter.

Posted 8 years ago

“I have not received my item”

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Posted 8 years ago

Hi there, I believe you have now spoken to our customer service team and this has now been sorted. kind regards

Posted 8 years ago

“Hi i’m sorry to say that i haven’t receive my parcel yet”

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Posted 8 years ago

Hi Preeksha, We are sorry to hear that you have not received your parcel yet. Our customer services team will be in touch with further information regarding your order. kind regards

Posted 8 years ago

“Not happy after buying some earing backs I go to find out the 1 used must have been faulty as I've just lost a 50th birthday gift”

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Posted 8 years ago

“The choaker was beautiful however I wore it to a wedding and the guests started pointing out that my neck was green”

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Posted 8 years ago

“Have still not received my items from 2 weeks ago”

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Posted 8 years ago

“The chain turned black after two days of wearing it!”

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Posted 9 years ago

“The silver centerpieces of the flowers were off and lying in the bottom of the bag. Very disappointing. Will have to take it to a jeweler for repair. Jean Young¬”

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Posted 9 years ago

“Ordered a ring that came bent, wrapped in bubble wrap no protection at all”

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Posted 9 years ago

“Didn't look like the picture at all and so cheaply and badly made, also really hard to open the locket.”

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Posted 9 years ago

“Made an order.. order confirmed... looked at my bank account to find you had taken the money out.... only to find you gave it back 2 days later with no explanation or email why....very confused about it all. Never recived item ordered and never heard anything back to why this happened!! Not a happy person as this was for my daughters prom!!!! Will never order from you again and had to get something from someone else.... Regards Sharon”

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Posted 9 years ago

“Wrong product sent twice... turns out wrong product was being advertised. Now i am a bridesmaid bracelet she short.”

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Posted 9 years ago

Nicola, we are sorry for the inconvenience. As an apology we have emailed you a unique discount code on your next purchase, hopefully you will find another bracelet for your bridesmaid. We have also removed the product online to avoid any one else having the same problem.

Posted 9 years ago

“Was taking my necklace out the packaging and it fell apart in my hands”

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Posted 9 years ago

Hi Angela, If you send the product back we are happy to provide you with a replacement or a refund. Kind regards Jon Richard Customer Service Team

Posted 9 years ago

“I own a John Richard crystal and marble lamp. I emailed info@johnrichard.com to inquire if I could purchase a replacement finial and included photos of the lamp and finial. I did not receive the courtesy of a reply. Quite disappointed.”

Jon Richard 1 star review on 4th May 2017

Helpful Report

Posted 9 years ago

Hi there, It is disappointing to hear about your lamp. However we think you may have written this review for the wrong company. We are Jon Richard Jewellery and do not sell lamps. We believe you are looking for John Richard: http://www.johnrichard.com/ The email address you have messaged is not ours info@johnrichard.com It is an easy mistake to make; we sincerely hope you get this sorted. If you are ever looking for gift ideas, bracelets, earrings, necklaces etc. please feel free to take a look https://www.jonrichard.com/ Use promo code FIRST10 and get 10% off your first order. Get FREE delivery on your order if over £30. Best wishes Jon Richard Customer Service Team

Posted 9 years ago

“The bracelet I ordered was far too small to fit on any adult wrist. Very disappointed”

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Posted 9 years ago

“I have not received my order! Money has been taken out of my account and nothing has been delivered.I have tried to contact the company on the provided number and no one answers. How on earth can i offer a good review given these circumstances.If I do not recieve the order I shall seek recompense via my bank. I also sent an email asking about a product that I wanted to purchase with its product number and received nothing back.Such a shame as I do like your products but I will not be ordering online ever again!”

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Posted 9 years ago

“The bracelet I ordered had a half broken strap. I contacted customer service but did not help me. I am unable to give it back as i no longer have the receipt or tag!”

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Posted 9 years ago

“The items description was rose gold diamanté when it arrived it was silver in colour and not s rose golf colour, I left an answerphone message with my details to try and verify if it was a wrong item packed or an incorrect description and I am still waiting for a call back.”

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Posted 9 years ago

Jon Richard is rated 4.4 based on 5,771 reviews