Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 5,773 Reviews

83 %

of reviewers recommend Jon Richard

4.4

Based on 5,773 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad customer service no one has responded to my email and it’s now been 2 weeks.”

Helpful Report

Posted 8 years ago

Due to a technical issue the multiple size option is not available on the website for this particular ring. We are in the process of correcting this. However we do have other sizes available, a member of our customer services team will be in touch to help you get the ring in the right size.

Posted 8 years ago

“Wrong product delivered. Company never responded to my email asking how to proceed. Lovely jewellery but appalling customer service. Will not be purchasing again.”

Helpful Report

Posted 8 years ago

We do apologise for the delay in responding. We have no record of you emailing us, however a member of our customer services team will be in touch with you to resolve this issue.

Posted 8 years ago

“The item arrived damaged, there was a stone missing which was not even in the package and a part was also broken off, the item arrived with a bit of bubble wrap inside a plastic bag, no wonder it arrived damaged. But then with the missing stone not being in the package I guess they just sent it this way, I send photos of the damage and was asked to return via a pre paid postage label which she said was attached to email but it wasn't so I have to email twice again asking for the label, never again.”

Helpful Report

Posted 8 years ago

We do apologise for the delay in getting the returns label across to you. The delayed response time has been raised with our customer service team. We have seen that you have successfully returned the item and a refund has been issued.

Posted 8 years ago

“Extremely disappointed with my recent order as half of the jewels fell out of the hair clip!!!! I am in the process of returning and getting a full refund. Really disappointed.”

Helpful Report

Posted 8 years ago

“Extremely beautiful set of earrings but the locking system as engineered as it looks, it was the down fall ... I lost one the very first day I wore them!”

Helpful Report

Posted 8 years ago

Hi there, It is unfortunate this has happened, we do try to ensure the quality of our products is to a high standard. If the item is faulty and the locking system is not satisfactory - please return the item to us and we will be happy to send you a replacement pair. Simply state on the returns form the item is faulty and you would like a replacement. Hope this helps kind regards

Posted 8 years ago

“Bought a rose gold locket and within 2 weeks turned my neck black very disappointed”

Helpful Report

Posted 8 years ago

Hi. Thank you for your feedback. I am really sorry to hear about the recent experience with your item. Please feel free to contact Customer Services on 0161 946 4371 so we can investigate this further.

Posted 8 years ago

“I ordered a hair clip for a wedding direct from Jon Richard website after not being able to buy it on another site. My order went through, but the next day I got a refund - no notification then, or since, as to why. Can only assume this item is not actually available, despite being shown on several sites I visited.”

Helpful Report

Posted 8 years ago

Hi. Thank you for your feedback. I would like to apologise about your recent experience with us. Ordinarily, we send an email notifying our customers of any updates with their order so I apologise if this was not received. Your comments will be passed onto the relevant department.

Posted 8 years ago

“It broke almost immediately!”

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Posted 8 years ago

Hi Charlotte. Thank you for your feedback. Please contact our Customer Service Team on 0161 946 4371 so we can get this sorted for you. Lines are open Mon-Fri, 9am-4pm.

Posted 8 years ago

“When I took the earings out of the box one of them broke back very flimsy”

Helpful Report

Posted 8 years ago

Hi Mary. Thank you for your feedback. Please contact our Customer Service Team on 0161 946 4371 and we can get this sorted for you. Lines are open Mon-Fri, 9am-4pm.

Posted 8 years ago

“The necklace and bracelet broke as soon as I put them on. Not impressed.”

Helpful Report

Posted 8 years ago

Hi Juliettte. Thank you for your feedback! I'm really sorry to hear about your items. Please contact our Customer Service Team on 0161 946 4371 so we can get this resolved for you.

Posted 8 years ago

“Never received purchase”

Helpful Report

Posted 8 years ago

Hi Rebecca. Thank you for your feedback. I'm sorry to hear that you did not receive your order. I understand this has already been dealt with by our Customer Service Department. Should you experience any issues with future purchases please do not hesitate to contact us!

Posted 8 years ago

“I am returning it because it is smaller than expected”

Helpful Report

Posted 8 years ago

Hi. Thank you for your feedback. On our website we have sizing information under 'Product Details.' If this is not available please feel free to contact our Customer Service team who will be happy to check for you. I hope this helps for any further purchases.

Posted 8 years ago

“The wrong colour hair piece was sent (I received rose gold instead of gold). I needed it for my wedding and was unable to wear on the day. Incredibly disappointing”

Helpful Report

Posted 8 years ago

Hi, thank you for your feedback! We are sorry you received the wrong colour item. Unfortunately the description on our website was incorrect and this is being rectified. Thank you for highlighting and for your comments. A member of our Customer Service team will be contacting you.

Posted 8 years ago

“The jewellery was in bags, the necklace had two kins. Should come in a beautiful box for your big day.”

Helpful Report

Posted 8 years ago

Hi Jenna, thank you for your feedback! We will be passing on your comments to the relevant departments as we are currently reviewing our packaging. If you would like to organise a replacement for your necklace please contact Customer Services on 0161 946 4371. Lines are open Monday-Friday 9-4pm. Thank you.

Posted 8 years ago

“Lovely but came broken at both sides but managed to fix it my self.”

Helpful Report

Posted 8 years ago

Hi. Thank you for providing feedback on your item. If your item is faulty feel free to call our Customer Services Department on 0161 946 4371 and we can assist you further.

Posted 8 years ago

“I purchased these for my wedding online. The necklace arrived in a plastic bag and the tiara wasn’t even in a box. I have already emailed Customer Services and haven’t had a reply. If you purchase these items in store, you at least get something to keep them in. Bit disappointed”

Helpful Report

Posted 8 years ago

Thank you for your feedback. I believe this has now been dealt with by a member of our Customer Service team. We really value and appreciate your feedback and will pass this onto the relevant departments.

Posted 8 years ago

“I have already sent an email to your customer services department. Either I have the wrong address or my email was disregarded. I had bought the earrings, necklace and bangle in this set and they all came in cellophane bags. These were a gift for my daughter's wedding. There are items, which you sell at far cheaper prices in boxes and the fact this set was not sent in a display box was so disappointing.”

Helpful Report

Posted 8 years ago

Hi. Thank you for your valuable feedback. Unfortunately we have not had any emails regarding this order however I will be passing your comments onto our Marketing team. Should you wish to contact customer services please email: info@jonrichard.com or you can use the submission form on our website www.Jonrichard.com

Posted 8 years ago

“Flakey clasp on pearl and crystal heart polished silver bracelet. Shame as I love the design but bangle clasp keeps opening and falling off . Have lost two of same design where they’ve fallen off - tried buying this third one but same thing happens.”

Helpful Report

Posted 8 years ago

Hi! We are very sorry to hear about the clasp on your bracelet. I will be passing your feedback onto the relevant departments. Please contact our customer service department on 0161 946 4371 and we can assist in getting this resolved for you.

Posted 8 years ago

“Not very good quality. One item was tarnished. Very small would fit a child but not stated in description. No boxes provided. Very disappointed”

Helpful Report

Posted 8 years ago

Thank you for your feedback. Please feel free to contact our customer services department on 0161 946 4371. We would love to help address your issues. We apologise for any inconvenience caused.

Posted 8 years ago

“Unfortunately the Jewelery never turned up but have since been given a full refund.”

Helpful Report

Posted 8 years ago

Jon Richard is rated 4.4 based on 5,773 reviews