Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 5,497 Reviews

83 %

of reviewers recommend Jon Richard

4.4

Based on 5,497 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

Write Your review

Tell us how Jon Richard made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought 4 items in the sale two are faulty and have to send back. I rang your Manchester office and told them. They said send the items back and they will replace them. I had to ask if I was expected to pay the postage to return them. The operator was not sure and had to ask a supervisor. Eventually the supervisor arranged for a free postage slip to be emailed to me.”

Helpful Report

Posted 9 years ago

“Very Quick Despatch. Would have been nice to have had the products in their own box or bag?”

Helpful Report

Posted 9 years ago

“Initially I purchased a bracelet from the wedding show and was extremely disappointed for it to be out of stock. However I looked on the website and found a beautiful infinity bangle for the same price. It arrived the next day and I must say I am really pleased with it. Looks stunning. Thanks”

Helpful Report

Posted 9 years ago

“In love with what I ordered”

Helpful Report

Posted 9 years ago

“The ring was nice, solid, would have loved a nice packaging to it, came through the post which is good cause I'm not always available to answer the door, unfortunately size small was more of a size K ring size rather than J so I had to send it back, which was free so all good!”

Helpful Report

Posted 9 years ago

“Product was nice, a little smaller than the picture online made it seem but very nice, the price was even better. Only disappointment for me was the packaging. Box arrived marked making it look dirty (wouldn't mind for myself but am giving as a gift) and the necklace arrived tangled in knots.”

Helpful Report

Posted 9 years ago

“Very pretty, nice quality jewellery”

Helpful Report

Posted 9 years ago

“Lovely Bridal Jewellery - I hoped it would have come in a presentation box rather than a plastic bag”

Helpful Report

Posted 9 years ago

“I'm currently waiting for my order so.....I can't give any review just yet”

Helpful Report

Posted 9 years ago

“Fast delivery, bought mother's day gift for my mum, it looks nice and good quality. She's not received the jewellery yet....i hope it last long. will definitely recommend. Thanks”

Helpful Report

Posted 9 years ago

“Lovely Wedding Day jewellery. Really pretty”

Helpful Report

Posted 9 years ago

“I'm very pleased with my compact mirror and the necklace came in a lovely box”

Helpful Report

Posted 9 years ago

“BOUGHT LONG STRING OF PINK Pearls,ONLY cost £3.60.but they look more expensive. pleased with them.”

Helpful Report

Posted 9 years ago

“Fast delivery service, lovely item just did not go with the wedding dress so had to return it”

Helpful Report

Posted 9 years ago

“Very nice item for the price. Quick, free delivery. Would recommend.”

Helpful Report

Posted 9 years ago

“I have these tiaras for my daughters wedding for the brid & bridesmaides they are beautiful.”

Helpful Report

Posted 9 years ago

“Lovely earrings, just as described and true to image. Customer service was excellent, the original set I was after wasn't in stock (I'd ordered 3 sets for a wedding), this order was quickly cancelled and they checked the alternative earrings stock situation while I was on the phone. I placed an order and they were with me really quickly.”

Helpful Report

Posted 9 years ago

“Prompt despatch.”

Helpful Report

Posted 10 years ago

“I was very pleased with the earings I purchased but found them difficulkt to put in with been in pieces.”

Helpful Report

Posted 10 years ago

“Lovely delicate bracelet but would of looked better in gift box”

Helpful Report

Posted 10 years ago

Jon Richard is rated 4.4 based on 5,497 reviews