Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 5,496 Reviews

83 %

of reviewers recommend Jon Richard

4.4

Based on 5,496 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order, quick delivery, good quality products. Cant comment on customer service when it comes to returning goods yet as I have not done so”

Helpful Report

Posted 10 years ago

“Very pleased with the items of jewellery ordered. Arrived promptly and well packaged.”

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Posted 10 years ago

“Easy shopping experience and quick delivery. The tiara is beautiful but I had to return it as it was way too tight on my head!”

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Posted 10 years ago

“Overall I found it to be a positive experience shopping at Jon Richard, although the item is not the same colour as it appeared in the pictures which is a little disappointing.”

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Posted 10 years ago

“Easily ordered and good delivery times”

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Posted 10 years ago

“Beautiful jewellery at a fantastic time and arrived promptly. A nice box for delivery, unfortunately the items were just in small plastic sachets rather than boxed or similar meaning the necklace had become tangled but managed to get it out. Would definitely recommend and shop here again :)”

Helpful Report

Posted 10 years ago

“My purchase was absolutely beautiful and I can not wait to wear it on my Wedding Day. Delivery was very quick, however I was a little disappointed that my purchase did not arrive in a box. It was well protected, but will be difficult to store without a box.”

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Posted 10 years ago

“I purchased a silver halo ring last week as it matched the jewellery I usually wear. The ring was half the price of competitors products and looks absolutely gorgeous. Delivery was fast and well packaged. However, after applying the first order discount, I did not revive the 10% discount, leaving me unknowingly paying full price.”

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Posted 10 years ago

“Quick delivery; catalogue was a little fussy to search though.”

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Posted 10 years ago

“Very happy with products, had no waiting fast delivery”

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Posted 10 years ago

“Great value for money”

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Posted 10 years ago

“I feel much confident in purchasing items from this shop - website was easy to use, confirmation emails came in timely manner and shipment was very good (packed well, quick and came through my front door!). Only one issue was that the size of the item description was not quite right - one of the earrings I bought was descrived as 12mm but it was actually 20mm, and another one said 27mm while the actual size was 20mm! Still, I will keep these items anyway as the quality and design are good.”

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Posted 10 years ago

“I purchased the silver wide pave crystal ring in purple, which is lovely but I purchased it to replace one that my husband had purchased for me a year earlier. Unfortunately alot of the crystals had fallen out of this one and because I loved it so much and had the earings to match I thought I would just buy another to replace it rather than spend a fortune on repairs. I was disappointed when this one arrived to find that the colour purple is more pinky lilac and completely different than my original. Also my original size was X-Large which fitted my middle finger but the new ring is smaller even though I ordered x-large. The ring is still nice but the colour on the picture is not quite accurate.”

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Posted 10 years ago

“Lovely bracelet and a good price. Disappointed that it did not come in a box, just bubble wrap. Was given a bracelet for my birthday which came in a Jon Richard box and made the gift more special. If possible it would be nice to receive a box because the bracelet purchased is a gift for a friend.”

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Posted 10 years ago

“Very impressed with Jon Richard. Items delivered quickly and fault rectified promptly!”

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Posted 10 years ago

Jon Richard is rated 4.4 based on 5,496 reviews