Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 5,495 Reviews

83 %

of reviewers recommend Jon Richard

4.4

Based on 5,495 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was a bit of a rushed 18th present so I was made up at the next day delivery. The quality and fit was perfect. I did presume however, that it would automatically come in a nice presentation box and not bubble wrap! I therefore had to rush round and find one to buy from another shop .”

Helpful Report

Posted 9 years ago

“Goods arrived promptly”

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Posted 9 years ago

“Good quality. Earings smaller than expected and more expensive than usual Items look life pictures. Necklaces priced well.”

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Posted 9 years ago

“I would use the Jon Richard site again. They were very easy to order from, and easy to return if not suitable.”

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Posted 9 years ago

“The website is easy to navigate and shows off the products beautifully. I got a confirmation email when my order and recieved and when dispatched. I ordered 4 bracelets to give to my bridesmaids on my wedding day next month. When they arrived I was so impressed as they looked even nicer then they did in store! They're alabokutely beautiful and make a lovely gift- I can't wait to give them to them. Thank you very much. Would definitely order from here again, great value for money.”

Helpful Report

Posted 9 years ago

“Great value and good quality item. Quick delivery time. Only negative comment: tiaras from Jon Richard in Debenhams come in display box, but the one I ordered direct from Jon Richard website came in plain brown cardboard box wrapped in bubble wrap.”

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Posted 9 years ago

“Disappointed hair comb didn't come in a box as it was purchased as a present”

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Posted 9 years ago

“I was initially delighted when I received the earrings. Unfortunately, one of the fasteners would not allow the post of the earring to go through and while trying to fasten it the post actually bent. I had to use a butterfly fastener from one of my other earrings. Apart from that they are lovely and stayed in better than the kind with the shepherd's crook fastening.”

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Posted 9 years ago

“Nice items, I had to return them simply because the pearls were not the right colour. Only disappointment was that considering how much money I spent the items arrived poorly packaged in bubble wrap. I would have expected them to be boxed & not in a flimsy postage bag.”

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Posted 9 years ago

“Products arrived in good time and were lovely items however they were all on cheap looking card instead of inside a nice gift box Very disappointing as they are for gifts so now have to purchase separate boxes!”

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Posted 9 years ago

“Just received my 2 pairs of earings, one of which was a set of ear cuffs which unfortunately one of them fell apart as I tried to put on. but I was happy with the help I received when I rang the company. Hope To order more as there appears to be some very pretty earings.”

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Posted 9 years ago

“Service is always fantastic, quality not great as after a couple of months I have to throw ring away and buy a new one as silver coating comes off very easily.”

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Posted 9 years ago

“Quick and easy transaction, would have given 'very good' if the discount code had worked for my first order.”

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Posted 9 years ago

“Love my jewellery but really wasn't happy that it came in a plastic bag I think it should come in a wee storage box it's not that it's cheap but it came really fast”

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Posted 9 years ago

“Was very impressed with the range of jewellery available from Jon Richard and the quick delivery. However, I would have liked to see more sets of matching items available for the items I selected. If indeed they were available, the web site didn't make them obvious.”

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Posted 9 years ago

“Very pleased with the items I purchased were just as stated on the website.”

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Posted 9 years ago

“I bought the jewellery for my bridesmaids and I have to say they a beautiful. The only issue I had was the way in which they were bagged up in little plastic bags and shoved in the box. It took me ages to de-tangle the necklace chains which I found really frustrating considering how much I paid for them. Then had to display them myself in the box.”

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Posted 9 years ago

“While I love the necklace I was very disappointed it didn't arrive in a box and took me 20mins to untangle all the knots in the chain.”

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Posted 9 years ago

“I am very happy with my purchase and would certainly buy from Jon Richard again. The pictures on the website were very accurate and the delivery very quick.”

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Posted 9 years ago

“Ordered two necklaces as presents, both lovely but only one came with a box - would have been good to have the option to add one to the order.”

Helpful Report

Posted 9 years ago

Jon Richard is rated 4.4 based on 5,495 reviews