John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,769 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,769 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

Write Your review

Tell us how John Charcol made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our service from John Charcol has yet again been reliable, and of a very high standard. Bruce Anderson's attention to detail is second to none and he always explains things very clearly. Thank you”

Helpful Report

Posted 6 years ago

“This is the fourth time I and my family have used John Charcol with financing and they have been exceptional in their service. This time it was Thomas Bull from the Southampton office (recommended by Elliot Nathan from the London office) that came to my help. He worked very hard tirelessly, even out of hours to meet deadlines and achieve what we wanted. Tom always went the extra mile to provide the best service for myself and my daughter in the US and we are very happy customers......Thank you very much Tom!!!”

Helpful Report

Posted 6 years ago

“Thank you so much to Penny Mathers and Sophia Roach. Extremely professional, fantastic mortgage schemes and excellent service throughout.”

Helpful Report

Posted 6 years ago

“We were delighted with the service. Lauren found us the best deal, collected the initial information and her colleague Emily took everything to completion. It all happened quicker than we had expected and the deal is done. John Charcol's service was professional, efficient and convenient. I would recommend them to anyone who needs a re-mortgage but doesn't want a lot of hassle.”

Helpful Report

Posted 6 years ago

“As I wrote on your Facebook page: Today I moved into my dream flat in the exact area I wanted all thanks to Caley Ruck! She has been brilliant throughout and I would highly recommend her to my friends and family. Also a massive thank you to Iain Rossi for his great customer care throughout, along with helping me out with ID when I forgot mine when I went out with a client!! (Saved the day) thanks so much to both.”

Helpful Report

Posted 6 years ago

“Mark and Katy were fanatstic. This is the third time we've used them and we've always been impressed by their professionalism, proactiveness and general ability to get things sorted with the least amount of fuss. Would and have recommended them to anyone looking for a great mortgage deal.”

Helpful Report

Posted 6 years ago

“We have received absolutely first-class professional service from John Charcol's advisor. I would recommend without hesitation.”

Helpful Report

Posted 6 years ago

“Paula Willock guided us through the process of getting our mortgage with patience and resourcefulness, and her colleagues, Ann Jennings and Katie Patterson, were incredibly helpful too. I wouldn't hesitate to recommend Paula and the team.”

Helpful Report

Posted 6 years ago

“I had the pleasure of working with Ajay Waroo who handled my case perfectly. I got a great mortgage rate and support from him, even at unsociable hours. He worked hard and ensured all problems were dealt with to a great standard. I would highly recommend Ajay and his team.”

Helpful Report

Posted 6 years ago

“Well what can you say about john charcol one word excellent this is the second time we have used you guys and my god you work so hard for your money in that office from start to finish you guys were at end off phone with any queries ect answers usually same day but always in 24 hours nothing seems to much bother for you very refreshing in this day and age Thanks for all your help Alex and jacqui”

Helpful Report

Posted 6 years ago

“Couldn’t fault my experience with Sarah Teff at John Charcol. Was very smooth from start to finish, constantly keeping in touch and providing updates. Will 100% be using Sarah again for future mortgages and will be recommending to friends and family. Thank you for all of your help Sarah!”

Helpful Report

Posted 6 years ago

“Professional, proactive and a value-adding service. James Middlemass (Consultant) and Katie Paterson (Client Relationship Manager) are a credit to John Charcol specifically and the Industry generally.”

Helpful Report

Posted 6 years ago

“I was very pleased with the way John Charcol were contactable and the fact that they always replied to me quickly and professionally.”

Helpful Report

Posted 6 years ago

“Made the whole thing incredibly easy. Fantastic to work with. I will never buy a property without their involvement again. I've recommended to all my friends. Seriously, buying properties is messy and stressful, John Charcol made it simple, quick and easy.”

Helpful Report

Posted 6 years ago

“Excellent, professional service provided by Mandeep Rai, he kept us regularly updated on the progress of our application right until the end. I would definitely recommend John Charcol to anyone.”

Helpful Report

Posted 6 years ago

“The service provided by Randeep Sodhi has been first class. This is the second time I have utilised Randeep's services through John Charcol for an expat mortgage and I would thoroughly recommend Randeep and John Charcol for anyone needing a great service for specialised mortgages. Great product knowledge, pro-active, great advice, friendly and extremely accommodating of the 9-11 hour time zone difference that we worked with. I look forward to dealing with Randeep and John Charcol again!”

Helpful Report

Posted 6 years ago

“From start to finish John Charcol kept us informed at every stage of our house move and I feel they had excelled at customer service. In particular Jessica Child's and Sophia Roach who was massive help towards us and both very friendly and really cared about our case. Thank you both again and I would without a doubt reccommend John Charcol and will use there service in the future.”

Helpful Report

Posted 6 years ago

“Superb support from the start of the mortgage process by Sergio in London office. Always took time to answer questions and deal with any issues and very attentive to our requirements. Highly recommended.”

Helpful Report

Posted 6 years ago

“Fantastic service from start to finish! Penny made the whole process incredibly smooth and sorted out a mortgage without any fuss. Penny also introduced me to economical solicitors and surveyors. Excellent!”

Helpful Report

Posted 6 years ago

“I'd approached John Charcol because of their national reputation, but what actually surprised me most was how personalized and friendly an experience it was, thanks especially to Andrew Bennett, who was brilliant all along: quick, clear, patient, energetic, and extremely responsive from the start, but also persistent, flexible, and good-humoured when unforeseeable complications emerged. I was also lucky to have Iain Rossi shepherding the mortgage through what became a protracted completion with striking diligence and responsiveness. A flat purchase that had looked straightforward at the start turned into one of those fairly strenuous transactions where the brokers really do earn their fee, and I was (and am!) really grateful for their help. I wouldn't even consider doing this alone now.”

Helpful Report

Posted 6 years ago

John Charcol is rated 4.9 based on 2,769 reviews