John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,765 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

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4.9

Based on 2,765 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from Norbert Szabo Norbert expertly assessed our needs and recommended a product that fully met our requirements Communication from Norbert and the team was excellent throughout and could always be relied to go above and beyond the call of duty for us in these exceptional times Would certainly use again and am happy to strongly recommend”

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Posted 4 years ago

“As first time house buyers, John Charcol offered us a level of advice beyond anything we had expected, explaining everything clearly during each and every step of the mortgage process. Our advisor, Randeep Sodhi, went out of his way many times to aid us when required, advise us of the best deals available and inform us which stages of the process we had reached each time. Randeep was attentive and quick to reply, extremely helpful and very knowledgeable. We strongly recommend John Charcol if you are in search of the best mortgage deals out there and want a quick and efficient path to securing one.”

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Posted 4 years ago

“When we never thought we would never get a mortgage as my partner had poor credit history, one phone call and the next day we had a high street mortgage offer. Support throughout our process! A special thanks to Joseph, Scott and Megan would highly recommend!”

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Posted 4 years ago

“Our broker, Randeep was fantastic. From start to finish he made each step very clear. He was proactive in finding us a suitable mortgage in double quick time. He was readily available and always friendly, concise and timely.”

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Posted 4 years ago

“No such thing as "Can't be done" with these guys. Loved the positive attitude throughout and most importantly got 2 mortgages sorted with these guys.”

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Posted 4 years ago

“I can’t praise Scott Baron and Cristian Lupu highly enough. They made the process of both a mortgage and remortgage smooth and painless. Very easy to contact- the lines of communication were always open- and they provided clear explanations as well as smoothing over the bumps created by other parties outside John Charcol. I wholeheartedly recommend them.”

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Posted 4 years ago

“John Charcol staff have made the process of finding two mortgages simple and easy. Thanks. S.”

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Posted 4 years ago

“The staff of John Charcol have been and continue to be brilliant, making the experience comfortable and easy. Jamie, Samm and Holly have all been eager to explain, advise and assist at every turn, making sure I understand completely the process at each stage. Couldn't have hoped for a better experience with my first purchase!”

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Posted 4 years ago

“I have just completed my first mortgage with Razz at John Charcol. Razz tried to find me a very good interest rate in this covid situation that was very difficult to get from lenders. I am sure he has spent more time than usual on my case. Razz followed the process through to completion and kept me updated all the way. I would recommend John Charcol anytime and specially Mr Mohammad Razzak (Razz).”

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Posted 4 years ago

“Communication was fantastic and very helpful as well as friendly”

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Posted 4 years ago

“Fantastic communication, very helpful as well as friendly.”

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Posted 4 years ago

“Brilliant service, both Charlotte and Becky kept me informed the whole way through the process and even did some chasing of my solicitor who was often unavailable (imagine that)! As a self employed person getting a mortgage is half the battle and they even managed to secure me a fantastic 5 year fixed deal.”

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Posted 4 years ago

“I have just completed on my remortgage with Sarah Teff and Toni Walker at John Charcol. Sarah managed to find me a great interest rate suited for my circumstances with just 1 years self employment! Toni followed the process through to completion keeping me updated all the way and without causing me any stress. Highly recommend!”

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Posted 4 years ago

“I have used John Charcol a number of times and am always impressed by their service”

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Posted 4 years ago

“This has been my first contact with John Charcol and I found them helpful and prompt in sorting out my mortgage affairs.”

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Posted 4 years ago

“John Charcol was recommended to me and I can honestly say they have exceeded my expectations! My mortgage advisor, Razz, in particular has been exceptionally helpful and has been instrumental in obtaining a mortgage for my first home under very challenging circumstances. Prompt, reliable and friendly-what more could anyone ask for!”

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Posted 4 years ago

“Penny Mathers and the John Charcol team did a fantastic job, guiding us through the process and helping to find a product that really worked for us, despite the challenges presented by Covid. Penny could not be more helpful, and was so attentive and responsive throughout. John Charcol were recommended to us, and we would recommend them to anyone. Responsive, approachable and good value for money!”

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Posted 4 years ago

“Agents are helpful, sincere, and extremely knowledgeable. Mr. Harris Zubair was exemplary and very professional. I would recommend them anytime. Thank you team for arranging my re-mortgage successfully.”

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Posted 4 years ago

“Very easy process with helpful advice throughout. Good communication.”

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Posted 4 years ago

“Helpful, professional and friendly. We would recommend to friends and colleagues.”

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Posted 4 years ago

John Charcol is rated 4.9 based on 2,765 reviews