John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.89

4.9 Rating 3,002 Reviews

99 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 3,002 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very professional work and quick”

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Posted 5 years ago

“Fantastic service from start to end. John Charcol managed to secure us an excellent mortgage and provided excellent customer care throughout the entire process. Highly recommend them!”

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Posted 5 years ago

“Getting a mortgage these days is a complicated process but Charlotte's assistance throughout helped enormously. I would be happy to recommend John Charcol in the future.”

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Posted 5 years ago

“Excellent advice and swift service. Would highly recommend.”

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Posted 5 years ago

“Thanks to Mark and Catriona for all your assistance”

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Posted 5 years ago

“Extremely happy with the prompt and professional service provided by Randeep and Katie. Highly recommended!!! Thank you guys!!!!”

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Posted 5 years ago

“Great service , chased both solicitors and estate agents all through process , would definitely use again.”

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Posted 5 years ago

“Outstanding customer care. Arranged best mortgage on offer with zero hassle. Would recommend to all”

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Posted 5 years ago

“Faultless service from initial contact through to completion - I would thoroughly recommend this company. A huge thanks to Rebecca Law who was in constant contact throughout the process, with a friendly call/text or email.”

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Posted 5 years ago

“Continuous support even when things were not going so well”

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Posted 5 years ago

“Brilliant service - Sarah even came to my office to talk things through. All the follow up arrangements were then very smoothly handled by Fiona and the team. Many thanks all!”

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Posted 5 years ago

“Absolutely thrilled with the service and communication from Nicole and Fiona. This mortgage would never have happened if this diligent and hardworking team hadn't guided us through it. There were holdups with other parties and several complications and Nicole and Fiona have chased and clarified things to make sure everything stayed on track. I have already recommended John Charcol to several friends. Communication was excellent and we were given updates regularly and never afraid to ask "stupid" questions which were explained in plain English. We are so grateful for the service we have received.”

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Posted 5 years ago

“Scott Barron and his team (Stephanie & others) made the whole process easy, explained everything and kept me informed at every stage. Scott managed to get me a formal mortgage offer 8 working days after I initially contacted him. Brilliant wouldn’t go anywhere else!”

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Posted 5 years ago

“Really good experience in what turned out to be a quite a drawn out process, Nick and Cristian were extremely proactive and keep a good line of communication throughout. Would definitely recommend.”

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Posted 5 years ago

“You lost a star because my mortgage was held up by a very poor performance from Hodge solicitors. However, Maisie Ryves saved the day with her cool, calm and professional manner. Time for a pay rise and promotion for Maisie?”

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Posted 5 years ago

“I have had excellent service from Jessica and Holly. Efficient and professional. Keeping me informed at all stages of the process and informing me what I need to do. Thank you.”

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Posted 5 years ago

“First rate service from Razz. Several frustrations with the lenders valuer meant the process was significantly delayed. Razz was available with daily updates and was in constant contact throughout to keep me updated with how things were progressing. Would highly recommend!”

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Posted 5 years ago

“We have just come through a nightmare of a transaction with one solicitor and the lender causing so much stress, anxiety and financial loss. However, Charlotte and Tom from Charcol managed to get us through the ordeal in the end.”

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Posted 5 years ago

“Professional level customer service on buy to let and residential mortgages and remortgages for about 10 years. Lawrence Bolarinwa is fantastic and the execution support from Toni Ireland extremely good, chasing agents and solicitors.”

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Posted 5 years ago

“Norbert and Steph at John Charcol couldn't have been more helpful, finding solutions where others had tried (not tried) and failed. Fantastic customer service, quick decisions, great follow ups with the lenders, what more can you want. Worth every penny of the fee. We wholeheartedly recommend to anyone who needs mortgage.”

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Posted 5 years ago

John Charcol is rated 4.9 based on 3,002 reviews