John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,767 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,767 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great Service, would highly recommend. Having recently used Charlotte Adams at John Charcol for my mortgage, they were the only broker who took all information at the first call and went away to get the best product for me. Keeping me updated all along the way, even out of hours or from home! Very happy and impressed and will definitely be using when it comes to my remortgage date”

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Posted 5 years ago

“Very good, professional service from Eric Appollodorus and Alison Briggs.”

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Posted 5 years ago

“Turned the product switch around very quickly saving us another month of higher interest charges. Many Thanks”

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Posted 5 years ago

“Hailey kept me informed throughout and he was great a reassuring me”

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Posted 5 years ago

“Second time using John Charcol and Sergio as our broker. This time we also had Fiona helping us once the mortgage offer came in. They both were brilliant and Sergio went above and beyond to find a great solution for us despite having a complex set of requirements. Won't hesitate to recommend or use them again.”

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Posted 5 years ago

“I could not be happier with the service from john charcoal. My advisor, Jessica, was extremely knowledgeable, very understanding of my circumstances and tailored a mortgage perfectly to suit my needs. She also found me a mortgage with one of the top providers, who I did not think I would be able to go through until I went through John Charcol.”

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Posted 5 years ago

“I have previously used Michael at JC before, and his service was excellent as usual. My application this time was very complex with some difficult hurdles, however Michael still found me a great product and supported me throughout the whole process. I managed to get the mortgage I required and not only was the product competitive but also I was always kept up to date as we progressed. I will definitely using Michael again.”

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Posted 5 years ago

“Professional service from inception to completion and I would highly recommend.”

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Posted 5 years ago

“Made my life much easier! Found a good lender fit for my requirement!”

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Posted 5 years ago

“The overall mortgage advice and process was excellent. Sabbi provided me with all the information and was on hand to answer all my questions. Working to tight deadlines the overall team ensured the mortgage approval was on time.”

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Posted 5 years ago

“Thanks to Nicole and Fiona at JC, they found me the best offset mortgage rate and delivered the whole service seamlessly and professionally. An absolute pleasure to deal with and hope to do so much more in the future!”

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Posted 5 years ago

“From start to finish they made my remortgage a stress free experience. They explained everything and provided updates frequently. Jack was very patient and he found me the best deal. Thanks guys.”

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Posted 5 years ago

“Im so impressed by the service I received. Sergio Constantatos found me two great mortgage deals. One of the mortgages was on a property which had been split into two flats but was under one title deed. This had previously been a huge headache, but Sergio sorted it out with no issues. Very impressed. Talwasa Mosakhel and Alison Briggs worked hard, chasing up my solicitor, and the two mortgage providers to push things on as quick as possible and kept me in loop. The whole process was positive and pain free. Thank you”

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Posted 5 years ago

“Very efficient and professional service...highly recommended... Jack Tutton and Cristian Lupu and all other staff were very good in dealing with all aspects of the applications. We will return for future remortgaged...”

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Posted 5 years ago

“Absolutely amazing, sorted out our slightly more complicated mortgage(s) for us. Took a while through no fault of their own but communication was faultless throughout, regular updates and very efficient staff. Would not hesitate to recommend and will use again in the future.”

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Posted 5 years ago

“Excellent service, straight forward. the advisor Katy and tiara always there if u don't understand and helpful to clear the doubts very prompt. I very happy to recommmend the JC to others”

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Posted 5 years ago

“Really quick & efficient. Brilliant deal to suit circumstances.”

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Posted 5 years ago

“John Charcol were able to advise us on whether to remortgage or take out a second charge and then were very patient with us over the whole process. Erin and Hayley supported us through everything with regular updates. Many thanks!”

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Posted 5 years ago

“By delivering what was asked of them under challenging circumstances. Everyone who has been involved specially Tiara and Hayley who were in daily contact with updates. Highly recommended anyone looking for a mortgage. Exceptional professional service. Thank you”

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Posted 5 years ago

“John Charcol did a great job in getting me a much better rate on an existing mortgage than I could get myself”

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Posted 5 years ago

John Charcol is rated 4.9 based on 2,767 reviews