John Charcol Reviews

4.9 Rating 2,340 Reviews
98 %
of reviewers recommend John Charcol
4.9
Based on 2,340 reviews
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read John Charcol Reviews

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

Write Your review

Tell us how John Charcol made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
I thought the communication through the process was very good.
Helpful Report
Posted 6 years ago
Sharon was extremely responsive where she could be and I ended up with a mortgage that best suited my needs.
Helpful Report
Posted 6 years ago
All the staff have been extremely helpful..
Helpful Report
Posted 6 years ago
Very proactive, efficient and with good knowledge of the market
Helpful Report
Posted 6 years ago
They take the hassel. Kept me informed.
Helpful Report
Posted 6 years ago
They worked hard to achieve the best deal
Helpful Report
(Southampton) - Posted 6 years ago
provided a great service and kept us informed
Helpful Report
(Southampton) - Posted 6 years ago
Little bit slow to get started with advice regarding mortgage providers and then why it was a short list of only two. Then good timely & prompt support.
Helpful Report
(Southampton) - Posted 6 years ago
Claire our broker was very patient and made sure things where done right
Helpful Report
(Southampton) - Posted 6 years ago
Endurance and perseverance to get the job done. Good customer service and communication. The consultant had a good knowledge of his product and when things went wrong he escalated the problems until he achieved the required result. Would certainly use this company again.
Helpful Report
(Southampton) - Posted 6 years ago
Grant Little provided a very good service in challenging circumstances through to completion of our mortgage. Darren Barwick
Helpful Report
(London) - Posted 7 years ago
Good contact and updates
Helpful Report
(Southampton) - Posted 7 years ago
Very patient with us when things changed, and we had to change what we wanted.
Helpful Report
(Southampton) - Posted 7 years ago
Speedy and effective customer service
Helpful Report
(Southampton) - Posted 7 years ago
Good communication & clear instruction.
Helpful Report
(Southampton) - Posted 7 years ago
fairly straightforward
Helpful Report
(Southampton) - Posted 7 years ago
We had a very good mortgage advisor Donna-Gail Linsdell
Helpful Report
(Southampton) - Posted 7 years ago
Excellent communication throughout the process.
Helpful Report
(Southampton) - Posted 7 years ago
the mortgage was complete quite quickly with Alex and Helen keeping me informed of where it is up to every stage of the process.
Helpful Report
(Southampton) - Posted 7 years ago
Stephen Brown was instrumental in finding us a deal despite our unusual circumstances. He didn't give up and we are very pleased with the standard of service we received.
Helpful Report
(London) - Posted 7 years ago
John Charcol is rated 4.9 based on 2,340 reviews