John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.87

4.9 Rating 2,337 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,337 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt Service. Good Response.”

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Posted 4 years ago

“It has been a good experience working with John Charcol, I was kept updated with the progress of my case and I am satisfied with the outcome.”

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Posted 4 years ago

“Jessica Childs and Fiona Allan worked tirelessly to get our (very difficult and complicated!!) mortgage sorted out for us. We are very grateful to them, and would certainly ask them to help us next time we needed a mortgage. Really pleased customers - thank you!!”

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Posted 4 years ago

“Thank you all. Very efficient and really helpful people. Will continue to use and recommend to others”

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Posted 4 years ago

“Pleasant and efficient staff .”

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Posted 4 years ago

“This is the third time I've used John Charcol to help me find the right mortgage for my situation, and once again, their professionalism and insight, and plain speak (James and Katie and the rest of the team) has been greatly appreciated. I will no doubt use them again in the future!”

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Posted 4 years ago

“Definitely worth the fee. Paula Willock and Alison Briggs were always at the end of the phone and provided clear helpful advice on getting the mortgage through as quickly as possible. If something needed to be chased they were on it immediately. When Alison was away on holiday, Scott picked up and was equally as helpful. Thank you team :)”

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Posted 4 years ago

“Very good at what they do. Made my life easy !”

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Posted 4 years ago

“John Charcoal had provided excellent service and prompt responses. However you may still run into issues during your conveyancing process. As such it is important to stay on top of things yourself.”

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Posted 5 years ago

“Had a recent mortgage renewal from John Charcol & found my advisers Joanne Irwin & Tom Clifford fantastic from Start to finish making the whole process very straight forward, with my busy work schedule it worked out great for me, they done the work & found them easy to do business with. Highly recommended. Many Thanks.”

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Posted 5 years ago

“I used John Charcol for a remortgage of my buy-to-let property. Overall the service was what I expected of a company like John Charcol but I have to make particular mention of Keyleigh Lewis, the client relationship manager. She very regularly updated me so I had a clear idea of what was happening to my mortgage application. And when things were stuck due to not so efficient solicitor firm that helped with my remortgage, she diligently worked with me and them and got things moving. My thanks to her in particular.”

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Posted 5 years ago

“Very professional and customer-focused. Would definitely use John Charcol again.”

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Posted 5 years ago

“Jonathan Alvarez Herrera was a very personable, helpful and knowledgeable mortgage advisor. Very good customer service and managed to help us save money.”

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Posted 5 years ago

“They kept us informed ever step of the way, never made me feel silly with any questions I had. I have used John charcoal before and I will Defo use you again”

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Posted 5 years ago

“Great prompt and attentive service, meeting our mortgage needs efficiently.”

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Posted 5 years ago

“Great customer service and was kept informed throughout the whole process”

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Posted 5 years ago

“It was a complex mortgage as Sian was a first time buyer and it was an office conversion. So thanks to Sabbi for his perseverance in sourcing Metrobank who provided a competitive five year deal.”

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Posted 5 years ago

“Responsiveness throughout the whole process was excellent.”

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Posted 5 years ago

“Professional advice and service throughout the process.”

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Posted 5 years ago

“Really helpful and always kept me well informed.”

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Posted 5 years ago

John Charcol is rated 4.9 based on 2,337 reviews