Jobalots Reviews

Name: Jobalots
Address: London Road Industrial Estate, Pembroke Dock, London Road Industrial Estate, Pembroke Dock, Pembroke Dock
Rating: 4.01

4.0 Rating 1,498 Reviews

73 %

of reviewers recommend Jobalots

4.0

Based on 1,498 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Jobalots:

Jobalots (as seen on Channel 4s Bidding Wars) is a European based liquidation company, specialising in trade to trade job lot pallets, job lot boxes (Mini Jobalots), wholesale, clearance, surplus, and overstock. Operating from our warehouses in the UK and Poland, our facilities have the capacity to supply Europe with over a million items on a monthly basis.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been buying from this company since February 2022. Most of the items are good. However, my first order was a customer return and it arrived 5 out of 6 damage. I was very disappointed but, the second order was already on its way. Then it got better afterwards. New items arrived sometimes incomplete and a few of the customer return items continued to arrive damaged. Some orders were not delivered and I had to make a few calls and sent emails for follow-up. I was fully refunded for the cost of the items, which is good. Over the last few weeks, I have had most of my customer return items that arrived damaged, incomplete, or not working at all. It would be nice if damaged items could be described as damaged or not working instead of customer return.”

Helpful Report

Posted 2 years ago

“Overall, this is a great service, but make sure you understand the small print to avoid disappointment. Customer returns sold on the site may have been returned because they're broken and this seems to be common with crockery in particular. The new items have been great. The other issue is that a few times, I've won an item at a great price, bought other stuff that I didn't really want but it justifies the additional fees including the P+P etc, only for the item I bought to be unavailable, with a refund for that particular item. It's even more frustrating when the same item is then back on the site again the next day and gets sold for a higher price. I'm sure that this simply reflects the massive amount of merchandise which is sold on this site every day. The customer services have been helpful in the main and it's great to speak with an actual person rather than waiting forever to speak with someone who doesn't understand the problem. The payment page can be a bit clunky- I've thought that I've paid for items, only to find that the payment hasn't gone through and I've then got blocked from the site for a period of time to boot. So, all in all, a bit hit and miss and sometimes a bit disappointing, but I've had some great bargains too :)”

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Posted 2 years ago

“Good site, however, delivery boxes have been arriving crumpled and hence some damaged!!! DPD state that it is the delivery company that deliver to DPD.”

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Posted 2 years ago

“Some of the items arrived damaged, even though they are supposed to be ‘brand new’”

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Posted 2 years ago

“Description of some items should be 'used' and not customer returns. If an item you're interested in purchasing has been used and develops some faults, these problems should be clearly stated just like eBay where you can easily return items and get a refund.”

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Posted 2 years ago

“Somehow the policy and process are not in favour of customer”

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Posted 2 years ago

“There's definitely room for improvement, especially with delivery of brand new items On many occasions I received damaged items and their boxes, item that were listed as brand new”

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Posted 2 years ago

Hi there, Thanks for leaving us feedback. Customer satisfaction is our top priority so we’re sorry to hear about the brand new items you received from us. Please email us at support@jobalots.com (if not already) so we can look into this for you. Looking forward to hearing back from you, have a great day. All the best, Glen.

Posted 2 years ago

“Process and despatch were acceptable but the item descriptions could be a lot better .”

Helpful Report

Posted 2 years ago

Hi there, Thanks for sharing your experience! We really appreciate your feedback and we hope to make your next experience with us better! We also have a range of ABC Graded, Brand New and Surplus stock auctions which we would recommend considering on jobalots.com. If you can think of any other areas we can improve our service then please send us an email at support@jobalots.com All the best, Glen

Posted 2 years ago

“its excellent”

Helpful Report

Posted 2 years ago

Hi there, Thanks for your great review! We're so happy to hear you've had a positive experience with us, if you have any ideas on how to improve our service then send us an email at support@jobalots.com All the best, Glen

Posted 2 years ago

“3 pallets of customer returns purchased. Condition of items was good with only a few damaged. Number of items on pallet was not good. Just over 20% short which is a higher discrepancy rate than I expected. Prompt delivery.”

Helpful Report

Posted 2 years ago

Hi There, Thanks for leaving us feedback. Customer satisfaction is our top priority so we’re sorry to hear about the poor experience you have had with us. Please email us at support@jobalots.com so we can look into this item quantity discrepancy. Looking forward to hearing back from you, have a great day. All the best, Glen

Posted 2 years ago

“A very good app but did lose a lot when I did see the countdown to which I should have won…. I didn’t although I wasn’t notified that someone else won….?”

Helpful Report

Posted 2 years ago

Hi there, Thanks for leaving us feedback, we’re sorry to hear about this. Please email us at support@jobalots.com if you haven't already, so we can look into this for you and provide further information. Looking forward to hearing back from you, have a great day. All the best, Glen

Posted 2 years ago

“Good products Very expensive delivery they automatically class pallets at 500kg even if there only 200kg when your buying lots of stuff postage should be combined”

Helpful Report

Posted 2 years ago

Hi there, Thank you for sharing your experience. I'm sorry for any confusion but we have set rates that are applied to each pallet, these are not based at all on weight and are instead based off the pallet space charged by the courier. For more information regarding our shipping rate please use the following link - https://jobalots.com/policies/shipping-policy

Posted 2 years ago

“My experience starting as a new customer was not good as my first order delivery did not go well and customer service was not helpful.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for sharing your experience! I am sorry to hear that your order with us was not perfect. I've looked into this and I can see that your order was returned to us after some failed delivery attempts, our customer service team then confirmed with you before arranging for this to be shipped back out to you as soon as it arrives back. Following through the process our team made, I don't see any issues or failure to offer you a suitable resolution. Could you please contact us at support@jobalots.com and let us know of any issues you faced with our support team so we can look into improving this. All the best, The Jobalots Team

Posted 2 years ago

“Is good but Sam time is not coming the proper staf”

Helpful Report

Posted 2 years ago

Hi there, Thanks for sharing your experience! We appreciate your feedback and we hope to make your next experience with us better! If you can think of any areas we can improve our service then please send us an email at support@jobalots.com All the best, The Jobalots Team

Posted 2 years ago

“I would put 5 stars but since you have changed the time you have to pay it has made it more difficult. I won an auction for 1 lot and had to pay before 12 midnight and the other items I wanted to bid on were the following day therefore a 95 pence item with the postage was going to cost me £9.99. Please bring back the 36 hours to pay.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for sharing your experience! We appreciate your feedback and we hope to make your next experience with us better! The timeframe for paying for auctions has been amended to before midnight the day an auction ends. This in turn will allow us to provide more choice and product availability for customers. You can view our shipping rates here as well: https://jobalots.com/policies/shipping-policy I will pass this feedback along to the team and if you can think of any other suggestions please send them to us using support@jobalots.com All the best, Glen

Posted 2 years ago

“Positive: Good range of products, on time delivery. Negative: received broken and non functioning items. Fee were outside the spec/description given on the website.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for sharing your experience. We really appreciate your feedback and we hope to make your next experience with us better! If you haven't already, please email us on support@jobalots.com so we can look into this for you. We also have ABC Graded and Brand New listings available to consider on our website. All the best, Glen

Posted 2 years ago

“Somethings I have purchased are in good condition but some purchases i have recieved are totally damaged and not useable”

Helpful Report

Posted 2 years ago

Hi there, Thanks for sharing your experience! We also have ABC Graded and Brand New listings available to consider. We really appreciate your feedback and we hope to make your next experience with us better! If you can think of any areas we can improve our service then please send us an email at support@jobalots.com All the best, Glen

Posted 2 years ago

“Delivered promptly but one of the items I purchased was damaged.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for leaving us feedback. Customer satisfaction is our top priority so we’re sorry to hear about the experience you have had with us. Please email us at support@jobalots.com so we can look into this for you. Looking forward to hearing back from you, have a great day. All the best, Glen

Posted 2 years ago

“Please try and display the actual item not confusing buyer”

Helpful Report

Posted 3 years ago

Hello, Thank you for getting in touch. As we do not test or check the majority of our products we would be unable to list images of the actual products, and adding in this handling time would mean that we could no longer sell goods at a fraction of the RRP. I hope you can understand our reasoning for this, and if you'd like to discuss this further then please let us know.

Posted 3 years ago

“Everything goes from your part, but you use DPD, and I allways had problems with the delivery.”

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Posted 3 years ago

Hi there, Thanks for sharing your experience! We really appreciate your feedback and we hope to make your next experience with us better! If you can think of any areas we can improve our service then please send us an email at support@jobalots.com All the best, Glen

Posted 2 years ago

Jobalots is rated 4.0 based on 1,498 reviews