Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,284 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,284 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 16th September 2025

445

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jane Clayton was the only UK website that had a Brink and Campman all wool rug that looked similar to one I bought 15 years ago that needed replacing. The correct order arrived safely within the advertised time period. It is lighter in colour than I wanted from the pictures but is good quality. When buying my next rug I will need to travel to see the rug in person first.”

Helpful Report

Posted 1 year ago

“Whereas this is no fault of yours, the fabric was so different in person versus the way it looked online. I had ordered a sample of the main pattern (large floral design) and assumed the coordinates would go well as they are part of the same collection. I even inquired about this. However the greens didn’t coordinate and the checked fabric online looked like it had some peach in it to match the floral but it turned out to be completely different. I know I took a chance not ordering samples for all three fabrics I purchased instead of just the one but unfortunately now I have to accept I spent a lot of money, can’t return it and can’t use it. Lesson learned for sure. Additionally I want to add that it was very inconvenient to have to be home to sign for the delivery. I missed the delivery twice as I wasn’t home and was so fearful of missing the 3rd attempt as I was warned it would be returned to the seller.”

Helpful Report

Posted 1 year ago

“Lovely fabric at a good price, especially with the sale. Website was very difficult to use as it wasn't fully functional between three browsers, two mobile phones. Eventually worked using Chrome on a desktop.”

Helpful Report

Posted 1 year ago

“Great website. Lots of choice and ideas. Samples delivered quickly.”

Helpful Report

Posted 1 year ago

“Awesome collection of products, but the process time of the order and delivery takes ages though, what is kind of amazing comparing I even had to make a payment for wallpaper samples.”

Helpful Report

Posted 1 year ago

“Although the samples were delayed, I was kept well informed.”

Helpful Report

Posted 1 year ago

“On this occasion a long delay getting the wallpaper. Admittedly ordered just after Christmas but had to chase order. Great response from office staff but still took 10 working days, 14 in total.”

Helpful Report

Posted 1 year ago

Thank you for your feedback ….. We are so sorry to hear that there were problems with the delivery of your order. We can only apologise for the inconvenience caused by this issue on this occasion but hope that it will not deter you from ordering from us again. Thank you again for taking the time to leave your review.

Posted 1 year ago

“Ordered wallpaper which took longer to arrive than was expected. Jane Clayton kept me informed of the delay however and posted on promptly once they received it. Very pleased with the service and wallpaper. Great job, thank you.”

Helpful Report

Posted 1 year ago

Thank you for your kind review …..! We are pleased to hear that you are happy with the service and your order and look forward to hearing from you again soon.

Posted 1 year ago

“Very pleased with product!”

Helpful Report

Posted 1 year ago

Thank you for your review …..! We are pleased to hear that you are happy with your order and look forward to hearing from you again soon.

Posted 1 year ago

“Great product and simple ordering system - the challenge was time taken to deliver the order. Ordered July - received November. ~3 full months of delivery being pushed back every time I checked. I've used JC before - and would use again - you just have to be prepared for products not being available randomly.”

Helpful Report

Posted 1 year ago

Thank you for your feedback ….. We are so sorry to hear that there were problems with the delivery of your order. We can only apologise for the inconvenience caused by this issue on this occasion but we are glad that it will not deter you from ordering from us again. Thank you again for taking the time to leave your review.

Posted 1 year ago

“Staff member Paige very helpful and proactive. Would have ordered curtains but for poor colour choice for lining fabric. Wanted ivory or similar but informed only cream or white possible - neither right for chosen curtain fabric.”

Helpful Report

Posted 1 year ago

Thank you for your feedback ….. We are sorry to hear you were not satisfied with the choice of lining and we will certainly pass this feedback on. We really appreciate your kind comments with regards to the service and hope to hear from you again soon. Thank you again for taking the time to leave your review.

Posted 1 year ago

“Order took a few weeks to arrive but communication was very good. Fabric fabulous. Will shop with you again”

Helpful Report

Posted 1 year ago

It is great to hear that you are happy with your order. Thank you for your kind review, we look forward to hearing from you in the future!

Posted 1 year ago

“Great site. Excellent service”

Helpful Report

Posted 1 year ago

Thank you for your review …..! We are pleased to hear that we were able to offer an excellent service!

Posted 1 year ago

“Recently purchased wallpaper I received a email as a delay from their suppliers informing me of a potential 6 week delay offered refund and apologies I was happy to wait as the delay was for all companies however they sent wallpaper just 2 weeks later after perusing my order very pleased with customer service would certainly recommend this company if you buying wallpaper the price was a lot cheaper too.”

Helpful Report

Posted 2 years ago

Thank you for your review …..! We are pleased to hear that we were able to offer an excellent service and look forward to hearing from you again soon.

Posted 2 years ago

“Wide selection of wallpaper and sample service- prices competitive and well packed with minimal wait time - great service all round.”

Helpful Report

Posted 2 years ago

Thank you for your review …..! We are pleased to hear that you are happy with your order and look forward to hearing from you again soon.

Posted 2 years ago

“Stunning wallpaper! I’m very happy with it. Just wish the company made blinds or cushions or soft furnishings to go with it. Let me know if you’ve any suggestions :)”

Helpful Report

Posted 2 years ago

“Review for Jane Clayton not Scion Living. Friendly customer service and they sorted out the delivery charge issue, and wallpaper was well packed. Took a while for notification of despatch but arrived promptly once sent. Shame they don't deduct VAT for Jersey deliveries but it was free postage which helps towards the extra cost. Wallpaper is gorgeous!”

Helpful Report

Posted 2 years ago

“All mu deliveries from Jane Clayton have been very prompt and the company keeps you well informed re your product status and delivery time.”

Helpful Report

Posted 2 years ago

Many thanks for your kind review Alison!

Posted 2 years ago

“Customer service was excellent. There was a fault with my wallpaper but it was sorted quickly and professionally. Beautiful products.”

Helpful Report

Posted 2 years ago

Thank you for your review Nicola! We are pleased to hear that we were able to offer an excellent service!

Posted 2 years ago

“Good products and competitive pricing. We have had a few delivery issues though and it was not clear over the Christmas period re opening hours.”

Helpful Report

Posted 2 years ago

Jane Clayton is rated 4.8 based on 10,284 reviews