Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.78

4.8 Rating 11,071 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 11,071 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 20th August 2026

475

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellently made curtains. Would have preferred a couple more inches on the widths. Regarding the length of the curtains with double pinch pleat heading, beware that the measurement that you give them will be the drop from the hooks to the bottom of the curtains plus their standard addition of about an inch. This may not fit your curtain track. Best to discuss this with them prior to ordering.”

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Posted 1 year ago

“Beautiful Designers Guild wallpaper. I keep looking at it!”

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Posted 1 year ago

“Very quick & efficient service”

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Posted 1 year ago

“Ordered a couple of samples and they arrived within a few days”

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Posted 1 year ago

“I ordered 4 free samples of wallpaper but unfortunately the samples were so small it was impossible to get the overall effect of the paper on the wall although I could see the paper quality was good. Perhaps if there was a very small charge for the samples you could afford to send out bigger pieces”

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Posted 1 year ago

“Very fast delivery and mostly nice samples. The only thing I would say is we had one pattern with very large repeat and the sample sent was basically a blank pice of cream paper.”

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Posted 1 year ago

“Speedy arrival of wallpaper samle. We may order a William Morris design.”

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Posted 1 year ago

“Samples sent through from supplier so bit of a wait,ordered at a reasonable price, delivery was quick good about six-seven weeks lead time though as coming from the supplier. All in all a good service I think if they had carried stock of what we wanted would have been superfast. So four stars but that was down to supplier will try and update about the material when the upholsterer gets hold of the material but seems good quality to me.....”

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Posted 1 year ago

“Very pleased with the full process.”

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Posted 1 year ago

“1. Ordered 1 roll of wallpaper - arrived quickly 2. Ordered samples - I was sent 2 lots of incorrect samples addressed to me, but on opening they were both for different people. This aspect of your service needs improving”

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Posted 1 year ago

“Easy website to use with lots of advice. I phoned for some detailed help after which I was able to submit my order, which came in less than 4 weeks, for a large handmade curtain. Great quality curtain and we are pleased with the final result. All I needed was a bit more info re the time of delivery and the progress of the making.”

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Posted 1 year ago

“I purchased a sample of wall paper. The quality is very good and I now plan to by the paper for my room. I was a little disappointed in the size of the sample I would have prefered it yo be a little larger.”

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Posted 1 year ago

“Easy to order and lovely fabric, so very pleased with these aspects. The downside was delivery- I received an email from JC to say there was a delay in delivery which I wasn’t worried about. Later that day I received another email to say it was being dispatched, with a tracking number. I checked this and the fabric was not with UPS. The following day, with no notification the parcel was left outside around the corner of the property with a note to say ‘sorry we’ve missed you’ with a pen diagram of where to find the 2 rolls of fabric! Good job that I live in a safe neighbourhood ;).”

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Posted 1 year ago

“Very good service. The curtains are made to an excellent quality and these are the second set of curtains I have had made by Jane Clayton. My only comment is this set of curtains had no pocket at the end of the tape in which to tuck the coiled strings. My last set provided this. It doesn't make such a neat job when there is nowhere to tuck the strings.”

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Posted 1 year ago

“Ordered wallpaper samples having seen the patterns in sample book and online. Needed to see what effect would be in room, with different lighting etc. I know the pattern is reasonablely large but only received a small sample that did not show the pattern and a limited number of the colours used. With the sample sent it was not possible to make an informed choice as to the suitability for my situation. This practice of sending small samples is self defeating especially for premium wallpapers incorporating large designs, as I would not spend upwards of £700 based on the sapmle recieved.”

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Posted 1 year ago

“Prompt delivery. Package buckled upon receipt. Delivery man asked us to check contents before he left. Wallpaper was not damaged.”

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Posted 1 year ago

“On the whole good. Only complaint was that despite being sent an email telling me that I could track my parcel so that I knew when it was arriving it was just delivered before the tracking facility kicked in. Fortunately we were in, otherwise it would have been left on the doorstep all day.”

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Posted 1 year ago

“Love the paper Disappointed with the packaging”

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Posted 1 year ago

“I just ordered samples, They were beautiful, amazing quality. However, sadly forthe amount I would need it would be too expensive fo my project”

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Posted 1 year ago

“Excellent service, product was cheaper than other sites.”

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Posted 1 year ago

Jane Clayton is rated 4.8 based on 11,071 reviews