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Jane Clayton Reviews

4.8 Rating 11,246 Reviews
96 %
of reviewers recommend Jane Clayton
Company Reviews Metrics Info
4.8
Based on 11,246 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Jane Clayton Reviews
Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Claire S
Verified Buyer
“The fabric is lovely and delivery was prompt. Unfortunately the repeat pattern data was wrong, so I bought more than I needed. The first email I received suggested I did not know the difference between vertical and horizontal. Scion then came back and said that they had a 5% error allowance and this fell within that. So 71.5 cm was what I got against a stated repeat of 68 cm. The main reason I have only given three stars is for the way my complaint was initially handled and then the "tough luck - it's not our problem" attitude.”
Helpful Report
Posted 5 years ago
Aileen M
Verified Buyer
“Great wallpaper and delivered quickly”
Helpful Report
Posted 5 years ago
Kirsten P
Verified Buyer
“Terrible customer service, have sent 2 emails and still awaiting a reply! Would never use company again and certainly wouldn’t recommend”
Helpful Report
Posted 5 years ago
Jess F
Verified Buyer
“Poor customer comms, delayed delivery, average product.”
Helpful Report
Posted 5 years ago
Jane C
Verified Buyer
“Beautiful fabric sent quickly and packaged well.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“December 2020, even in this busy period materials arrived as planned.”
Helpful Report
Posted 5 years ago
Judith M
Verified Buyer
“Very good service”
Helpful Report
Posted 5 years ago
Tracy L
Verified Buyer
“Excellent communication and very helpful. Fast delivery too”
Helpful Report
Posted 5 years ago
Kate C
Verified Buyer
“Just received my fourth pair of made to measure curtains from Jane Clayton and have been delighted with all of them. The dimensions are exact and they're made to a really high standard. The choice of fabric is amazing.”
Helpful Report
Posted 5 years ago
Karen T
Verified Buyer
“Went slightly barmy and treated the walls to Farrow & Ball wallpaper, great price, fabulous service, packed and delivered will total care. Very impressed. Thank you”
Helpful Report
Posted 5 years ago
Sally B
Verified Buyer
“Unfortunately my rug was very late due to Covid but also it has arrived in the wrong colour. Hopefully customer service can resolve as they have been helpful so far.”
Helpful Report
Posted 5 years ago
Geoff
Verified Reviewer
“Great service and speedy delivery.”
Helpful Report
Posted 5 years ago
Brigitta W
Verified Buyer
“I can higly recommend Jane Clayton. Fabric als expected, well packed and so fast! Delivery to Germany within eight days! Thank you!”
Helpful Report
Posted 5 years ago
Dianne F
Verified Buyer
“Myfi and Ella managed the entire order , both were extremely helpful , courteous and helpful, great service throughout , all very much appreciated - thank you . Charles Friskney”
Helpful Report
Posted 5 years ago
Sharan T
Verified Buyer
“Ordered this wallpaper which looked stunning online but your never sure what the reality will be. Well I needn’t have worried as it was even more stunning in real life. Although I’m not a fan of DPD delivery and true to form there was an issue with delivery Jane Clayton sorted it all out straight away. Brilliant xx”
Jane Clayton 5 star review on 15th December 2020
Helpful Report
Posted 5 years ago
Rachel B
Verified Buyer
“Great service and choice”
Helpful Report
Posted 5 years ago
Janice C
Verified Buyer
“Great service Wallpaper came within days of ordering. Saved money on it too.”
Helpful Report
Posted 5 years ago
Sarah M
Verified Buyer
“Service great. Wallpaper slightly difficult to apply”
Helpful Report
Posted 5 years ago
Nicola S
Verified Buyer
“Order arrived quickly and the wallpaper I ordered was beautiful and safely packaged. No complaints from me!”
Helpful Report
Posted 5 years ago
Stephen G
Verified Buyer
“Excellent service very happy with my wallpaper what else can I say 5stars”
Helpful Report
Posted 5 years ago
Jane Clayton is rated 4.8 based on 11,246 reviews
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