Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,284 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,284 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 16th September 2025

445

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The rug was delayed but was notified and kept updated Purchased the rug at a great price, lovely quality but the colour is actually deeper than was advertised”

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Posted 1 month ago

“Beautiful product! Super customer service! Order arrived within the week! 🩷”

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Posted 1 month ago

“Very cute wallpaper border that was delivered promptly and seems to be high quality.”

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Posted 1 month ago

“I've relied on Jayne Clayton for the last two decades for fabrics and samples. Amazing selection, website easy to search, and prompt delivery.”

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Posted 1 month ago

“Very efficient service and excellent quality”

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Posted 2 months ago

“Very efficient and helpful Thanks”

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Posted 2 months ago

“Excellent service as usual. Highly recommended company.”

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Posted 2 months ago

“Great selection of wallpapers. Mine arrived within one week of ordering. Could not have gone better!”

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Posted 2 months ago

“Beautiful wallpapers, looking forward to seeing them on our bedroom walls”

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Posted 2 months ago

“Easy to use website and samples are a good size.”

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Posted 2 months ago

“I had an admin issue when ordering but resolved quickly by very helpful staff member. Great selection to choose from, wallpaper arrived nicely packaged. Looks good on the roll but not hung yet.”

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Posted 2 months ago

“This was my first purchase from Jane Clayton and it couldn't have been better. I'd been looking for a rug for some time and after false starts with other online retailers (two accepted my order/payment then said the rug was discontinued but are still showing it on their site), Jane Clayton came up in the search. Everything went smoothly from there. I love my new Brink & Campman rug - it's great quality and really adds warmth to the room. One very happy customer!”

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Posted 2 months ago

“I telephoned with a question about my order. The young woman I spoke with had to be one of the most polite representatives that I've ever had the pleasure of speaking with. I truely wish I could remember her name so she can get a "gold star"!”

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Posted 2 months ago

“Love the wallpaper samples! I will be purchasing soon.”

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Posted 2 months ago

“Excellent service as usual”

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Posted 2 months ago

“Received a very well presented set of paper samples, thank you”

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Posted 2 months ago

“I have requested a number of samples from Jane Clayton, which have always been despatched promptly. Unlike the websites of (some) other companies, the process of ordering & paying for them online is a breeeze. Also, when telephoning and speaking to the company, the staff are helpful and, most importantly, knowledgeable. It makes a big difference.”

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Posted 2 months ago

“We have bought another rug, we liked the first so much. Excellent quality and a fair price. We're very satisfied with our purchases.”

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Posted 2 months ago

“Only took a couple of days to arrive. Packed really well. I haven't opened the roll yet as I'm not ready to decorate. Just hope it's all okay when I do.”

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Posted 2 months ago

“I ordered fabric samples from this company and was very impressed with the speed they were delivered”

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Posted 2 months ago

Jane Clayton is rated 4.8 based on 10,284 reviews