Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.78

4.8 Rating 11,229 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 11,229 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 16th October 2026

477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service. We had an issue with some wallpaper not matching properly which was quickly resolved (would have been much faster had I spotted emails earlier)”

Helpful Report

Posted 5 years ago

“Easy ordering & lovely material. Took a few days to reply to my question, (but it is pandemic time!) And then were very helpful”

Helpful Report

Posted 5 years ago

“Efficient delivery - lovely fabric!”

Helpful Report

Posted 5 years ago

“Swift and very helpful.”

Helpful Report

Posted 5 years ago

“Very good service. The material was out of stock initially but I was informed quickly of this and material supplied as soon as it was I”

Helpful Report

Posted 5 years ago

“Excellent and prompt service and a first rate product. I will definitely use this company again.”

Helpful Report

Posted 5 years ago

“Lovely rug and great customer service”

Helpful Report

Posted 5 years ago

“5,5,5.5.5,5,5,5,5,5”

Helpful Report

Posted 5 years ago

“I purchased some French fabric, which arrived 2 weeks late. I have given a review of 1 star as the customer service team at Jane Clayton are completely unresponsive. Their customer service telephone line is constantly on answerphone, which is very poor. I left 2 voicemails and and 2 emails and got no reply at all. In the end I contacted them by social media and got a reply. I will not be using Jane Clayton again as their customer service is very poor, and the delivery of my fabric was late. Not good enough.”

Helpful Report

Posted 5 years ago

Thank you for your feedback Anne, we are very sorry that you did not experience our usual very high standards of customer service. I can see that you were kept informed of the delays to your order and we hope that you can understand that we have been experiencing much higher volumes of enquiries due to Brexit and Covid which may have impacted on your order. For this we sincerely apologise.

Posted 5 years ago

“The fabric is wonderful, Designers Guild is always good quality. The service from Jane Clayton & Co. was incredibly poor, automatic emails to enquiries, no actual response to any questions. The website says to check when fabric will be delivered it states 3-5 working days, I allowed 9 days before contacting them. It didn't install confidence when I also discovered the Phone lines turned off. It made me concerned that I had ordered from a supplier that would not deliver. To change this perception, all that was needed was for someone to check the order number, and advise that it had been forwarded to Designers Guild & was being processed. This would have saved a lot of angst and wouldn't have resulted in a lost customer. I will order directly from DG in future.”

Helpful Report

Posted 5 years ago

Thank you for your feedback, we are very sorry to hear that you had such trouble contacting us and that your order was delayed on this occasion. I can see that our customer service team were in touch regarding a delay to this fabric and we are pleased to hear you have now received it and that you are happy with it.

Posted 5 years ago

“Great variety of fabrics and speedy delivery”

Helpful Report

Posted 5 years ago

“Excellent ^_−☆！！”

Helpful Report

Posted 5 years ago

“Really wonderful service my wallpaper (Cole and Son) arrived really quickly and sooner than expected and the calculation for the amount seems perfect. Highly recommend.”

Helpful Report

Posted 5 years ago

“Ordered wallpaper online, and was extremely happy with the service and price. Order arrived promptly. Would definitely use Jane Clayton again.”

Helpful Report

Posted 5 years ago

“Received the most beautiful wallpaper, easy hang and service top rate”

Helpful Report

Posted 5 years ago

“Sample delivery very slow. I ordered them during the sale but it was over by the time they arrived. Poor service wHen I ordered curtains in a fabric that was out of stock. Why let customers order samples and place orders that you can’t supply? It would be helpful if the website showed how much was in stock - other websites can. On the plus side all the staff I dealt with were polite and helpful and my new curtains are lovely.”

Helpful Report

Posted 5 years ago

“Pleasant, efficient and fast delivery. I could not ask for more.”

Helpful Report

Posted 5 years ago

“Really fast and efficient service. Good value too.”

Helpful Report

Posted 5 years ago

“Great prices and fast delivery”

Helpful Report

Posted 5 years ago

“Great choice of wallpapers, good communication and delivery, thanks.”

Helpful Report

Posted 5 years ago

Jane Clayton is rated 4.8 based on 11,229 reviews