Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.78

4.8 Rating 11,229 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 11,229 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 16th October 2026

477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dealing with Jane Clayton was a good experience, from getting fabric samples right through to the finished product, which I am delighted with. Thank you.”

Helpful Report

Posted 5 years ago

Thank you for your review Marguerite! We are pleased to hear that you are happy with your order and look forward to hearing from you again soon.

Posted 5 years ago

“Bought a lovely Lorena canals rug, really pleased with the rug but it stinks! Tried washing numerous times, spraying it to try and freshen but smells the room out and not great being in a nursery! ☹️”

Helpful Report

Posted 5 years ago

Thank you for your feedback Charlotte, we are so sorry to hear this. A member of the team will be in touch to help resolve this.

Posted 5 years ago

“All was handled very well.”

Helpful Report

Posted 5 years ago

Thank you for your review Laurene ! We are pleased to hear that we were able to offer an excellent service!

Posted 5 years ago

“Wallpaper was several shades darker than images on website and after receiving a sample I had to come to terms with the different overall look I wanted. Purchased the paper and job completed, however the difference in colour has now meant I will need to consider changing some dining room furniture (dark wood) to something lighter. Service however was excellent and delivery earlier than expected so job completed a few days early.”

Helpful Report

Posted 5 years ago

“Good service, wallpaper arrived earlier than anticipated.”

Helpful Report

Posted 5 years ago

It's great to hear that we were able to offer speedy service. Thank you for your review Elaine!

Posted 5 years ago

“Product arrived very quickly, well protected but with minimal packaging/plastic, which I really approve of. Gorgeous trimmings, absolutely finish of the pelmet. We’re thrilled!”

Helpful Report

Posted 5 years ago

Thank you for your kind review Paula! We are so pleased to hear that you are happy with your order and delivery!

Posted 5 years ago

“My item wasn’t in stock which I was advised of immediately - decided to wait for it and I now have it- the follow-up procedure was perfect.”

Helpful Report

Posted 5 years ago

Thank you for your review Mary! We are pleased to hear that we were able to offer an excellent service!

Posted 5 years ago

“Always so quick with delivery of fabric and also with samples. A real go-to for a good range of fabrics”

Helpful Report

Posted 5 years ago

Thank you for your kind review Lisa! We are so pleased to hear you were happy with your recent order and hope to hear from you again soon!

Posted 5 years ago

“Excellent service and speedy delivery as always”

Helpful Report

Posted 5 years ago

Thank you for your review Helen! We are so pleased to hear that you were happy with the fast delivery and service you received. We hope to hear from you again soon!

Posted 5 years ago

“When other suppliers were a let down we decided to go to Jane Clayton. Very pleased with ability to deliver ahead of schedule. Communication was great and very polite and helpful unlike other suppliers. I will definitely be returning as and when the need arises.”

Helpful Report

Posted 5 years ago

Thank you for your lovely review Gary! We are very pleased to hear that we could offer a quick and helpful service.

Posted 5 years ago

“Great and prompt service!”

Helpful Report

Posted 5 years ago

Many thanks for your kind review! We hope to hear from you again soon.

Posted 5 years ago

“Absolutely fantastic, beautifully make curtains and cushions. Highly recommended. Super pleased 😄”

Helpful Report

Posted 5 years ago

Thank you for your lovely review Jennifer! We are so pleased to hear that you are happy with your made to measure product. We look forward to hear from you again soon.

Posted 5 years ago

“Fast and efficient but cost of same wall paper ordered at different times varies considerably, by up to £20 a roll !”

Helpful Report

Posted 5 years ago

“Unwilling to accept the return of one unopened roll of wallpaper. Had to seek consumer advice to learn that I am entitled under contract Sumer law to return it. The situation is unresolved”

Helpful Report

Posted 5 years ago

Thank you for your review Caro, we are very sorry to hear that you are disappointed in our returns policy. A member of the team will be in touch to help resolve the situation

Posted 5 years ago

“Was waiting two months for my order to arrive. Poor communication throughout. Wallpaper arrived and was very thin poor quality”

Helpful Report

Posted 5 years ago

Thank you for your feedback Amy, we are very sorry to hear that you had trouble with your order being out of stock and that you were not happy with the quality once it arrived. We do always suggest ordering samples beforehand to be sure you are happy with the product. A member of the team will be in touch to see if we can help in any way, thank you again for taking the time to leave us a review.

Posted 5 years ago

“My wallpaper was delivered the very next day, well packed and in perfect condition. The colour was not right for my room so i had to return the it. The returns process was faultless and efficient.....excellent communication. I would most definitely recommend this company.”

Helpful Report

Posted 5 years ago

Thank you for your review Margret! We are pleased to hear that we were able to offer an excellent service and speedy delivery time!

Posted 5 years ago

“Easy to use website and excellent communication from JC staff. Very polite and helpful. Wallpaper was out of stock but I was kept up to date. Eventually, the wallpaper was delivered slighty ahead of schedule. Very pleased with the purchase.”

Helpful Report

Posted 5 years ago

We are pleased to hear that we were able to offer a speedy delivery service. Many thanks for your kind review!

Posted 5 years ago

“I ordered some Strawberry Thief and less than 24 hours later a carefully-packaged roll arrived! Can't wait to finish decorating to see how it looks. Many thanks everyone :-)”

Helpful Report

Posted 5 years ago

Thank you for your review Caroline! We are pleased to hear that you are happy with your order and look forward to hearing from you again soon.

Posted 5 years ago

“Excellent service. I made a few wrong decisions ordering, nevertheless the staff were so helpful and friendly. Highly recommended. Many thanks.”

Helpful Report

Posted 5 years ago

Thank you for your kind review Gaynor! We appreciate the recommendation and hope to hear from you again soon.

Posted 5 years ago

“I ordered a sample a couple of times but due to delays receiving it, I ordered the wallpaper anyway. While great quality, it wasn't for me and the team have been helpful in helping me return it quickly.”

Helpful Report

Posted 5 years ago

Thank you for your feedback Anna, we are very sorry to hear this. A member of the team will be in touch to help resolve this.

Posted 5 years ago

Jane Clayton is rated 4.8 based on 11,229 reviews