Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.78

4.8 Rating 11,006 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 11,006 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 16th July 2026

473

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great website and the measuring calculator is really helpful and ordering is really easy. The only let down for me was the delivery. Using the UPS tracking feature it told me that delivery would be Tuesday end of the day. However, the delivery website then updated at lunch time to Wednesday end of day, no reason given. Delivery was made at 3pm on Wednesday. So, for me, delivery was a bit hit and miss.”

Helpful Report

Posted 5 years ago

“Lovely fabrics but unfortunately, a terribly misleading website. You can order something that might not be in stock without realising - but they will still take your money and inform you of it later, so then there's the whole waiting for the refund to come through. It's a brand new website, so a gigantic oversight which has somewhat knocked my confidence in ordering from this company. I ordered a material in December. I was told that due to Covid, I would unlikely receive it until February. I had to call them end of January to find out the progress of my order, only to be told that my fabric had been discontinued. So they had my money for approx 10 weeks for a fabric that I was never going to receive! That said, Lydia in Customer Service is incredibly helpful and understanding. She came up trumps for me.”

Helpful Report

Posted 5 years ago

Thank you for your feedback Jo. We are sorry that we are unable to show stock levels on our website - this is due to the fact that we do not hold our own stock and place orders directly with our suppliers. You can always check stock with us before placing your order by calling our friendly customer service team, or checking on our live chat facility. We hope this helps for future purchases!

Posted 5 years ago

“Excellent product - at an amazing price. Ist class service. Highly recommended.”

Helpful Report

Posted 5 years ago

“Having placed two orders on separate days for the same fabric, one has arrived, and the other is still missing. No support, feedback or information from Jane Clayton about the missing fabric. I am fuming and very disappointed. Very poor customer support. Not impressed.”

Helpful Report

Posted 5 years ago

Thank you for your feedback Pamela, we are very sorry for the delay in our response on this occasion, we have been experiencing much higher than usual volumes of enquiries. I am pleased to see that our team have been in touch with you since and have resolved your problem. We will hope to hear from you again in the future!

Posted 5 years ago

“Very prompt replies. Very helpful. Wallpaper despatched in very good time.”

Helpful Report

Posted 5 years ago

“I’ve had a terrible service from Jane Clayton. I’ve left 4 phone messages and sent 3 emails to find out what’s happening to the balance of my order. No one has given me the courtesy of a response. It’s made me anxious about what’s happening to my order. I was really looking forward to my wallpaper and spent a long time deciding what to use and your service has put a downer on my plans. I’ve had to cancel my decorator and the complete radio silence from Jane Clayton has made me concerned that I’ve lost my money. Today I have contacted Cole and son direct to find out what’s happening to the balance of my order. That’s just not good enough.”

Helpful Report

Posted 5 years ago

Thank you for your feedback James. I am pleased to see that our customer service team have been in touch and resolved your issue on this occasion. We can only apologise for the delay in responding to your enquiry due to us receiving much higher than normal volumes of enquiries. We hope that our team has restored your faith in us!

Posted 5 years ago

“I am still waiting for fabric!”

Helpful Report

Posted 5 years ago

Thank you for your feedback Kerry, we are pleased to see that our customer service team got in touch with you and that your fabric arrived, we are very sorry for the slight delay on this occasion but will hope to hear from you again in the future!

Posted 5 years ago

“Marvelous service, from sample request to actual receipt of material. We were really pleased with the quality of the material and service. Thanks, Mandy of Worcester”

Helpful Report

Posted 5 years ago

“Excellent service. Ordered some samples, will definitely use again.”

Helpful Report

Posted 5 years ago

“Sadly, I never received a response to my email and phone message. Last week, I ordered a few metres of fabric and called within the hour to reduce it by one metre but heard nothing back.”

Helpful Report

Posted 5 years ago

Thank you for your feedback Claire, We are very sorry that your response took longer than usual for us to get back to due to us experiencing very high volumes of enquiries. I can see that our customer service team got back to you and refunded you for the extra meter of fabric as a gesture of goodwill. We hope this resolved your issue!

Posted 5 years ago

“Service very good very quick delivery”

Helpful Report

Posted 5 years ago

“I am very happy with all the help and advice I got from the staff”

Helpful Report

Posted 5 years ago

“The wallpaper order and delivery was great but I never did get the sample so just had to take the plunge and hope we liked it. Luckily we did.”

Jane Clayton 4 star review on 8th February 2021

Helpful Report

Posted 5 years ago

“Beautiful fabric carefully packaged so that arrived in excellent condition . Helpful and fast response to enquiry regarding delivery from customer service. Happy to buy from again.”

Helpful Report

Posted 5 years ago

“A beautiful rug at an excellent price but took a while to arrive. Unfortunately due to Brexit, etc UPS took ages to deliver. However I contacted Jane Clayton staff who were helpful and assured me it was on its way. Good customer service.”

Helpful Report

Posted 5 years ago

“Excellent choice of fabrics. Easy to navigate web site and prompt delivery. Only criticism only 3 free samples available and quite expensive to order extra. Good sale discount across wide range.”

Helpful Report

Posted 5 years ago

“I love the selection of fabrics and wallpapers on offer. Website works well and dispatch was quick. Customer service was efficient when products weren't available.”

Helpful Report

Posted 5 years ago

“Lovely wallpaper delivered well protected, wonderful service.”

Helpful Report

Posted 5 years ago

“Fabulous range of beautiful fabrics at all levels. A quick and easy ordering service and prompt delivery. Any problems or queries easily solved. An easy to navigate web-site. First class.”

Helpful Report

Posted 5 years ago

“Would have been 5 stars but the delivery took longer than expected and communication was delayed. Overall, very happy with product and the response to query.”

Helpful Report

Posted 5 years ago

Jane Clayton is rated 4.8 based on 11,006 reviews