Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.78

4.8 Rating 10,759 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,759 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 20th February 2026

466

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great efficient service.”

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Posted 5 years ago

“Very easy to use website and order.quality wallpaper and fast delivery”

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Posted 5 years ago

“The delivery of the wallpaper was fine however, when I ordered it I was told by the calculator on the website to order three rolls which I did. I was unaware that I could not return any unopened rolls. As it turned out two rolls was plenty. So essentially I was told to buy more than I needed and unable to return the extra roll. The customer service staff are very polite but not helpful in resolving the issue. Check the returns policy before you buy and calculate yourself!”

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Posted 5 years ago

Thank you for your feedback, we are very sorry to hear that our wallpaper calculator miscalculated on this occasion and our customer service team will be in touch to help resolve this.

Posted 5 years ago

“Easy website to use. Wallpaper I wanted was discounted & packaged really well as I was worried it being February weather but no problems. Was able to track delivery. Everything good.”

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Posted 5 years ago

“Bought several rolls of beautiful wallpaper which has been much admired. Excellent service, arrived very quickly”

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Posted 5 years ago

“Had stock where John Lewis failed. Wallpaper arrived quickly and well-packaged, where it remains until my husband shows the same excellent and swift service as Jane Clayton!”

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Posted 5 years ago

“Great product, well packaged and really good quality, would have given 5 stars but it took longer than stated to arrive although when I emailed to ask where it was they were very prompt in telling me it was a delay due to Europe and Brexit so overall very happy with service and great price”

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Posted 5 years ago

“Came very quickly. Beautiful, high quality fabric which I have used to re-cover an Ottoman. Divine - thank you so much!”

Jane Clayton 5 star review on 3rd March 2021

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Posted 5 years ago

“They kept me totally informed throughout the process and the fabric I purchased was exactly to specifications”

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Posted 5 years ago

“Really good website for browsing fabric. Everything delivered promptly & enquiry handled efficiently. Thanks”

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Posted 5 years ago

“Great service. We had an issue with some wallpaper not matching properly which was quickly resolved (would have been much faster had I spotted emails earlier)”

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Posted 5 years ago

“Easy ordering & lovely material. Took a few days to reply to my question, (but it is pandemic time!) And then were very helpful”

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Posted 5 years ago

“Efficient delivery - lovely fabric!”

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Posted 5 years ago

“Swift and very helpful.”

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Posted 5 years ago

“Very good service. The material was out of stock initially but I was informed quickly of this and material supplied as soon as it was I”

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Posted 5 years ago

“Excellent and prompt service and a first rate product. I will definitely use this company again.”

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Posted 5 years ago

“Lovely rug and great customer service”

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Posted 5 years ago

“5,5,5.5.5,5,5,5,5,5”

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Posted 5 years ago

“I purchased some French fabric, which arrived 2 weeks late. I have given a review of 1 star as the customer service team at Jane Clayton are completely unresponsive. Their customer service telephone line is constantly on answerphone, which is very poor. I left 2 voicemails and and 2 emails and got no reply at all. In the end I contacted them by social media and got a reply. I will not be using Jane Clayton again as their customer service is very poor, and the delivery of my fabric was late. Not good enough.”

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Posted 5 years ago

Thank you for your feedback Anne, we are very sorry that you did not experience our usual very high standards of customer service. I can see that you were kept informed of the delays to your order and we hope that you can understand that we have been experiencing much higher volumes of enquiries due to Brexit and Covid which may have impacted on your order. For this we sincerely apologise.

Posted 5 years ago

“The fabric is wonderful, Designers Guild is always good quality. The service from Jane Clayton & Co. was incredibly poor, automatic emails to enquiries, no actual response to any questions. The website says to check when fabric will be delivered it states 3-5 working days, I allowed 9 days before contacting them. It didn't install confidence when I also discovered the Phone lines turned off. It made me concerned that I had ordered from a supplier that would not deliver. To change this perception, all that was needed was for someone to check the order number, and advise that it had been forwarded to Designers Guild & was being processed. This would have saved a lot of angst and wouldn't have resulted in a lost customer. I will order directly from DG in future.”

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Posted 5 years ago

Thank you for your feedback, we are very sorry to hear that you had such trouble contacting us and that your order was delayed on this occasion. I can see that our customer service team were in touch regarding a delay to this fabric and we are pleased to hear you have now received it and that you are happy with it.

Posted 5 years ago

Jane Clayton is rated 4.8 based on 10,759 reviews