Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.78

4.8 Rating 11,024 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 11,024 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 27th July 2026

474

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We received the sample wall paper in a timely fashion. Unfortunately, the sample wall paper was stained from the pink tissue paper that wrapped around the wall paper.”

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Posted 1 year ago

Hi there, Thank you for taking the time to leave us a review, and I am sorry to hear that your wallpaper sample was stained from the packaging! We appreciate you taking the time to let us know. We will review your feedback with the relevant teams internally to prevent such issues from occurring in future. Best wishes, Jane Clayton & Company

Posted 1 year ago

“Good product, expensive delivery chsrges”

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Posted 1 year ago

Hi Lesley, Thank you for taking the time to share your feedback - we are thrilled to hear that you are happy with your order. Our delivery charges are set according to the usual weight and size of our orders, however I am pleased to share that we do offer Free UK Delivery on all orders over £75, in case this is of any use to you in future. Thanks again for taking the time to share your thoughts! Best wishes, Jane Clayton & Company

Posted 1 year ago

“Great service for samples - beautiful fabrics although not quite what I needed on this occasion”

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Posted 1 year ago

“Wasn't sure I would find this wallpaper as originally bought a few years ago so glad it was in stock, super quick delivery.”

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Posted 1 year ago

“I am alwyas looking for upholstery fabirc and Jane Clayton is my 'go to' company. My last upholstery fabric I purchased from them was excellent quality, and I would buy again.”

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Posted 1 year ago

“I had a horrendous problem with some extremely expensive Morris paper from Sanderson which kept tearing and falling apart. My decorator, with 30 years experience, who used the expensive ready mixed recommended paste, had never come across this problem before. Rosie was extremely helpful, but Sanderson denied there was any fault. I will never buy Sanderson paper again.”

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Posted 1 year ago

“Great service, lovely helpful online and follow up support.”

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Posted 1 year ago

“Fantastic range of product and prompt delivery of samples”

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Posted 1 year ago

“Great service overall and friendly customer services as well”

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Posted 1 year ago

“Samples sent on time and beautifully presented in a folder”

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Posted 1 year ago

“I did ring but with an enquiry and the your colleague was very politely and friendly. I did not wait for her email reply and ordered the wallpaper online. Super impressed it arrived within 24 hours. Will highly recommend your company. PS Gorgeous wallpaer also. If you want a photo for your files I am happy to oblige, although its for a very small toiletin a week or so.”

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Posted 1 year ago

“Great service from the beginning”

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Posted 1 year ago

“Excellent service Thank you”

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Posted 1 year ago

“The colour of the fabric I ordered was very different from what arrived and they refused to pay for return postage. Bad customer service. Won’t be using them again.”

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Posted 1 year ago

“Jane Clayton has a wonderful range of fabrics and wall papers , my samples arrived quickly and were a good size so I could see what worked with the colours I had picked.”

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Posted 1 year ago

“Very good quality paper and free speedy delivery was great”

Jane Clayton 5 star review on 7th April 2025

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Posted 1 year ago

“Wanted a fabric to match - sent quickly and was excellent quality”

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Posted 1 year ago

“I ordered samples of fabric - Always”

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Posted 1 year ago

“This was the first time I’d used Jane Clayton. Have been really pleased with the service. I emailed a couple of questions they were very helpful and answered very promptly. The fabric was not in stock but they kept me informed when it would be available and it arrived as soon as it came into stock. Great prices and service. Will definitely be using again.”

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Posted 1 year ago

“Lovely quality material, prompt and efficient service”

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Posted 1 year ago

Jane Clayton is rated 4.8 based on 11,024 reviews