Jane Clayton Reviews

Name: Jane Clayton
Address: Paulton HousePaulton, Bristol
Rating: 4.80

4.8 Rating 9,341 Reviews

97 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 9,341 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Paulton HousePaulton
Bristol
BS39 7SX

Jane Clayton 5 star review on 22nd December 2023

407

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good customer service . Prompt reply to my e mailed enquiry.”

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Posted 2 years ago

Thank you for your lovely review Judith!

Posted 2 years ago

“Absolutely fabulous blind - easy to fit and looks lovely. The quality is great, just took a little be longer than expected to arrive but was worth the wait.”

Jane Clayton 4 star review on 19th May 2021

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Posted 2 years ago

Thank you for your lovely review Karen! We are so pleased to hear that you are happy with your made to measure blind. We are ever so sorry to hear it took a little longer than expected but we are glad it was worth the wait!

Posted 2 years ago

“My samples took a lot longer than they should have and I ordered my paper blind but staff were very helpful in making sure my order arrived in time for my decorator arriving. Thank you Louise”

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Posted 2 years ago

Thank you for your review Louise. We are ever so sorry for the delay you experienced in your sample order but are pleased to hear that this was resolved. We wish you luck in your project and hope to hear from you again soon.

Posted 2 years ago

“There was a long delivery time but the curtains are well made and look lovely. BUT they came without hooks - I tried to contact by phone but only answerphone available. Gave up and had to order from Amazon for next day delivery”

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Posted 2 years ago

Thank you for your feedback Helen. We are so sorry to hear that there were problems with your order. We can only apologise for the inconvenience caused by this issue on this occasion but hope that it will not deter you from ordering from us again. Thank you again for taking the time to leave your review.

Posted 2 years ago

“Good product”

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Posted 3 years ago

Thank you for your review Amer. We are pleased to hear you are happy with your order and look forward to hearing from you again.

Posted 3 years ago

“Very efficient, very professional, very prompt.”

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Posted 3 years ago

Thank you for your review Joan! We are pleased to hear that we were able to offer an excellent service!

Posted 3 years ago

“I have previously ordered wallpaper from Jane Clayton. Always a very prompt service (pretty well by return) and the selection quite extraordinary. Now its my first port of call. This time I ordered a made to measure Roman Blind. It has recently arrived and is absolutely beautifully made. Perfect. However the timetable was far from that promised. A delay in accepting my order/payment. Approx 5 days. Which meant I joined the "making queue" late!! I was warned up to 8 weeks to manufacture. At 8 weeks no news/no contact from them so I chased. Received an apologetic email back but it was still another 2 and a half weeks before I was alerted to despatch. So from placing order to delivery it was over 3 calendar months. Of course WFH was blamed for the issues. But not good enough - we are told working from home is making companies more efficient. NOT in my experience.”

Helpful Report

Posted 3 years ago

Thank you for your feedback Elisabeth, I am very sorry to hear of the problems you encountered with the delay to your Roman Blind, we always hope to fulfil orders within the expected lead time and if there are any delays, we will always communicate this with our customers. We are very sorry that your blind encountered a delay on this occasion.

Posted 3 years ago

“I always use JC for my wallpaper orders. This time, however, I paid extra for a large sample and after a month had still not received it. I called to chase and spoke to someone very apologetic who said they'd request another one to be sent out. It never arrived either!! In the end I requested a refund for the sample and just had to risk buying the wallpaper without seeing a sample. Thankfully it is perfect for my needs, just a shame to have had the hassle with the samples which delayed my process quite significantly.”

Helpful Report

Posted 3 years ago

Thank you for your review Sasha! We are ever so sorry to hear about the difficulties you experienced with your sample order and will feedback this information to our supplier. We wish you luck with your project and hope to hear from you again soon.

Posted 3 years ago

“Your website is clear and user friendly. Very pleased with fabric and prompt delivery. My only negative is that via the telephone I was told the fabric was out of stock, which was incorrect, so I am pleased I ignored this and ordered online. Thanks”

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Posted 3 years ago

Thankyou for your review Minnie! We are sorry to hear that there was some miscommunication regarding your fabric. We hope you are pleased with your order and hope to hear from you again soon!

Posted 3 years ago

“Excellent service and excellent quality curtains. Lots of fabric choice on the website and the calculator for working out curtain size and cost is invaluable. Have used Jane Clayton in the past and will continue to do so.”

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Posted 3 years ago

Thank you for your kind review Irene! We are so pleased to hear you enjoy shopping with us. We look forward to hearing from you again soon.

Posted 3 years ago

“Wallpaper was several shades darker than images on website and after receiving a sample I had to come to terms with the different overall look I wanted. Purchased the paper and job completed, however the difference in colour has now meant I will need to consider changing some dining room furniture (dark wood) to something lighter. Service however was excellent and delivery earlier than expected so job completed a few days early.”

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Posted 3 years ago

“Fast and efficient but cost of same wall paper ordered at different times varies considerably, by up to £20 a roll !”

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Posted 3 years ago

“I ordered a sample a couple of times but due to delays receiving it, I ordered the wallpaper anyway. While great quality, it wasn't for me and the team have been helpful in helping me return it quickly.”

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Posted 3 years ago

Thank you for your feedback Anna, we are very sorry to hear this. A member of the team will be in touch to help resolve this.

Posted 3 years ago

“Their supplier sent the wrong wallpaper but Jane Clayton rectified the fault in a very quick and friendly manner.”

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Posted 3 years ago

Thank you for your review Roma! We are ever so sorry to hear about the difficulties in receiving order and will feedback this information to our supplier. We wish you luck with your project and hope to hear from you again soon.

Posted 3 years ago

“Fabric arrived eventually (post-Brexit) but with clear advice on the delay, in good condition & looks amazing.”

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Posted 3 years ago

“I would have given a 5 star review if there had at least been some communication about my order at some point before delivery , I had to email them and then got a response and the delivery just turned up with no warning at all , then I I got an email saying it’s on its way when it had already been delivered and fortunately I was in and able to take delivery .”

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Posted 3 years ago

“Fast efficient service and good quality”

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Posted 3 years ago

“Great product, well packaged and really good quality, would have given 5 stars but it took longer than stated to arrive although when I emailed to ask where it was they were very prompt in telling me it was a delay due to Europe and Brexit so overall very happy with service and great price”

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Posted 3 years ago

“Sample delivery very slow. I ordered them during the sale but it was over by the time they arrived. Poor service wHen I ordered curtains in a fabric that was out of stock. Why let customers order samples and place orders that you can’t supply? It would be helpful if the website showed how much was in stock - other websites can. On the plus side all the staff I dealt with were polite and helpful and my new curtains are lovely.”

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Posted 3 years ago

“I ordered a washable rug - which I really love. I had expected a flatweave type but it's actually beautifully soft and gorgeous colours and pattern. My only small criticism was that I couldn't find at all easily how long I should expect from order to delivery, so was hoping it wouldn't be months like some other companies. It took about 3 weeks but I still would have liked that info more evident at time of ordering. I still would have ordered this rug if I'd had to wait longer as it's better than I had hoped or seen elsewhere.”

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Posted 3 years ago

Jane Clayton is rated 4.8 based on 9,341 reviews