Jane Clayton Reviews

Name: Jane Clayton
Address: Paulton HousePaulton, Bristol
Rating: 4.80

4.8 Rating 9,341 Reviews

97 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 9,341 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Paulton HousePaulton
Bristol
BS39 7SX

Jane Clayton 5 star review on 22nd December 2023

407

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fabric great, I was given the wrong width details which could have resulted in me ordering the wrong amount !!!”

Helpful Report

Posted 3 years ago

Thank you for your review Sian, a member of the customer service team will be in touch to discuss this with you.

Posted 3 years ago

“Slightly frustrated, ordered some wallpaper 10 days ago had an email to say it was on its way with tracking number.when I came to track it I could not track the items as not recognised, so after two days I rang the company to be told it was stuck on the border of France .to ring back this week .I rang again today to be told the wallpaper was still stuck in Frances and may be here next week .It would of been nice if the company had taken the time to inform me of this when they knew it had been delayed, without me having to ring .I’m not left wondering when I will receive this delivery .”

Helpful Report

Posted 3 years ago

Thank you for your feedback Janie, a member of the team has been in touch and we hope we have resolved this problem for you now.

Posted 3 years ago

“We very recently received the thoroughly protected roll of fabric ordered months ago. We purchased through your business as you were priced right and seemed to have access to it while others did not. Later, after ordering & paying in full, we learned that you did not either. When we ordered we planned to get it to our upholsterer to have the chairs back by Christmas. While that didn't happen, Christmas Eve was much less of en event anyway due to COVID. I thought we paid for shipping but UPS wouldn't deliver without giving them a check for delivery - so did we pay twice? Through it all, the fabric is both expensive & gorgeous.”

Helpful Report

Posted 3 years ago

“Great wallpaper however I was disappointed at not being able to return my left over roll, which now means I’m £65 out of pocket. Will order from wallpaper direct.com instead in future who allow you to return unused items.”

Helpful Report

Posted 3 years ago

“Blinds were of excellent quality, but one of the three was the wrong size. Company kindly agreed in mid-December to pick this up and re-make in the correct size but were unable to achieve anything before Christmas which was disappointing.”

Helpful Report

Posted 3 years ago

“The fabric is lovely and delivery was prompt. Unfortunately the repeat pattern data was wrong, so I bought more than I needed. The first email I received suggested I did not know the difference between vertical and horizontal. Scion then came back and said that they had a 5% error allowance and this fell within that. So 71.5 cm was what I got against a stated repeat of 68 cm. The main reason I have only given three stars is for the way my complaint was initially handled and then the "tough luck - it's not our problem" attitude.”

Helpful Report

Posted 3 years ago

“Unfortunately my rug was very late due to Covid but also it has arrived in the wrong colour. Hopefully customer service can resolve as they have been helpful so far.”

Helpful Report

Posted 3 years ago

“Received our wallpaper extremely quickly, however we have a complete unopened, unused roll which we do not need and are not allowed a refund. Is that good customer practice????”

Helpful Report

Posted 3 years ago

“The item that arrived was accurate and what I had expected however I was disappointed that I had to pay just under £10 for delivery to Northern Ireland for one roll of wallpaper. We order many products from a wide range of companies from the mainland and have never paid as much for standard delivery.”

Helpful Report

Posted 3 years ago

“Lovely material, great value for money, very pleased with purchase. The only thing that let down my experience was the delivery: receiving messages that my purchase was going to be delivered on a particular day then didn’t turn up until 4 day’s later.”

Helpful Report

Posted 3 years ago

“Initially the service was terrible, I tried calling 3 times after I'd placed an order to change the size of fabric. I emailed a couple of times and got no response, I even sent a message on Instagram, then finally, when it was too late, someone called me back 24 hours later to let me know it was too late. They need someone to answer calls as it's very important people can speak to someone in a hurry. The items I ordered were delivered very quickly and I was happy with the fabrics. They just need to work on the customer service side.”

Helpful Report

Posted 3 years ago

“The wallpaper and delivery was very good, however I was ultimately disappointed with the refusal to accept a return for an unopened extra roll of paper, after taking the website advice which encourages that “you may wish to add an extra roll for mistakes and repairs” I appreciate that this is covered in the terms and conditions, but feel it is contradictory to their ordering advice, so please be aware.”

Helpful Report

Posted 3 years ago

“The materials are always nice but my last order was delivered to the wrong address and the courier didn’t leave a note or anything so had to find out where it was myself. Maybe you should consider using a different courier service as most of your fabrics are expensive and that’s a lot of money to lose if orders go missing.”

Helpful Report

Posted 3 years ago

“The first time I ordered I was delighted the second time the size of the roll had shrunk so I had less paper!”

Helpful Report

Posted 3 years ago

“When ordering a particular wallpaper, the service was fabulous and we were informed that they had 22 rolls in stock,(we only wanted 11 rolls) but subsequently, 3 days later,we were informed that Clayton's supplier had none in stock and that we would have to wait a number of weeks before they would be available. The fact that Claytons do not carry stock would deter me from ordering through that company again.”

Helpful Report

Posted 3 years ago

“Dissatisfied with their refund and exchange policy, My first order I placed I made an error. I want to return the unopened roll of wallpaper and exchange for the one I really wanted. They do not carry stock in house. I don’t understand why Sanderson couldn’t take back as the one I wanted was a Sanderson also ? So an expensive and a genuine mistake on my part. Spent over £200 in the end. Then UPS apparently couldn’t find the delivery address. So not a good first time experience.”

Helpful Report

Posted 3 years ago

“I would give 5 stars, if Jane Clayton did not use UPS as courier. More often than not the UPS drivers cannot be bothered to ring my doorbell and enter the lift to 5.th. floor. The worst shipping company on the planet. I pay Jane Clayton for delivery. Jane Clayton presumably pays UPS. And UPS just doesn't care.”

Helpful Report

Posted 3 years ago

“We ordered our wallpaper in April and received it August 14th because of lockdown. Obviously, we really wanted it sooner to finish decorating our room but we recognise that this was beyond Jane Clayton's control and we had very good communication via Lucy up to the delivery day.”

Helpful Report

Posted 3 years ago

“Nice easy website, excellent speedy service my only reason for not giving five stars which I would love to of done was due to the damaged box. When my wallpaper arrived the whole of the top of the box was completely torn off. Luckily all the rolls of wallpaper were still in one piece and all rolls ordered were there. The rolls of wallpaper had to much room to move about in the box and as we know these items we order on line are not exactly treated gently by all relevant bodies involved. Anyway apart from that I would still use again, lovely choice of papers etc and staff are very helpful.”

Helpful Report

Posted 3 years ago

“I ordered wallpaper and paste. They both arrived promptly, but the base of paste container was badly damaged and most of the paste had spilled into its cardboard packaging. I contacted Jane Clayton and had an immediate response. Their communication has been very good, but their supplier informed them, several days later,that they did not have the paste I needed in stock. This meant that it would have arrived too late for my decorator to use. They are giving me a refund and I have a very messy package to dispose of.”

Helpful Report

Posted 3 years ago

Jane Clayton is rated 4.8 based on 9,341 reviews