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Jackson Woodturners Reviews

4.8 Rating 2,731 Reviews
97 %
of reviewers recommend Jackson Woodturners
Company Reviews Metrics Info
4.8
Based on 2,731 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Jackson Woodturners Reviews
Visit Website

Phone:

0114 272 1228

Email:

lucie@jacksonwoodturners.co.uk

Location:

Rutland Road, Corner of Rutland Street,
Rutland Road, Corner of Rutland Street
Sheffield
S3 9PJ

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Anonymous
Verified Buyer
“Excellent Service, Excellent Product, Delivered exactly on the day selected.”
Helpful Report
Posted 3 years ago
Lee
Verified Buyer
“Have used jackson woodturners many times for stair parts. I find the products high quality and the company very reliable. Thanks Mr Robinson”
Helpful Report
Posted 3 years ago
Paul
Verified Buyer
“Jackson woodturners could not be more responsive or helpful. All my questions were answered quickly, delivery was quick and on time and pricing was competitive. Excellent!”
Helpful Report
Posted 3 years ago
Richard
Verified Buyer
“Very competitive prices, delivered exactly on the requested date and the goods were very well protected during transit. More than 5 star”
Helpful Report
Posted 3 years ago
Goncalo
Verified Buyer
“Good website. Found what I was looking for easily.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“ordered it one day. got it on the following with zero delay”
Helpful Report
Posted 3 years ago
ALAN
Verified Reviewer
“Arrived today as promised, very nice quality banister brackets at a good price. Will use this company again if i need further items. Well packaged also, no fear of transit damage. Helpful staff after contacting by phone. Thanks”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Although the couriers messed up the delivery of part of my order, once I spoke to someone on the phone they were very helpful in getting everything sorted out. There was a short wait whilst they tried to get the couriers to find it, but once it was clear it had gone missing they got the missing parts shipped out the same day.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Obviously no "quality control" over products. Ordered handrail to newel post fixing post kit. Bolt fitting into bracket no where near square. This would have entailed off centre hole boring or cut out for bracket. In the end didnt use as delivery was too long. Delivered by APC overnight 10 days after ordered. Charge for delivery excessive at £6. returned item for cost of jiffy bag and postage for less than £2.”
Helpful Report
Posted 4 years ago
Bill Hansbro
Unverified Reviewer
“I was looking for a new balustrade that didn’t require maintenance and found the all chrome one. Supplied by Jackson Woodturners.A superb product Comes with everything, you need, is a doodle to fit ,and looks fabulous. Jackson’s price is better than the competition and the product is superior to other more expensive suppliers.Whats not to like Bill H Wakefield”
Helpful Report
Posted 4 years ago
John Cusack
Unverified Reviewer
“Order on line but made an error. However customer services sorted it out,no problem. Job went well but I ordered far to many spindles by mistake and did not realise until well after the returns policy agreement allowed. No problem they still gave me a refund. Good service and product.”
Helpful Report
Posted 4 years ago
Debbie
Unverified Reviewer
“Excellent service when placed order gave date for delivery arrived on the date would definitely use again”
Helpful Report
Posted 4 years ago
Glynn
Verified Reviewer
“Quality products at a good price. Ordered 2 oak handrails. Shipping was within the week, arriving when they said they would. Packaging was excellent and handrails themselves are absolutely superb - straight and true, made from high quality defect-free oak. Plus they required only the lightest of sanding prior to varnishing/finishing.”
Helpful Report
Posted 5 years ago
Ian
Verified Reviewer
“Good product but!! Spindle base support rail was incorrectly rebated which meant the infill section stood proud of the base rail, as this piece as well as the handrail was skrink wrapped I didn't check for this and proceeded with the fit when I realised I contacted Deborah at jacksons who asked for images which I supplied, Dedorah's response was that the wood had swelled and hence not their problem. If my complaint had been handled correctly ( I was willing to remove the excess wood myself as i eventually had to ) all that was needed was a little empathy and not the rudeness I recieved with no call back to check if I had managed the problem ok. My advice to Jacksons is to review your customer journey policy then maybe understand that reviews like mine and many others here show that you are doing things very badly and question whether you should be trading with the general public who expect much more in terms of service. Regards Ian”
Helpful Report
Posted 5 years ago
Mariam Nushrat
Verified Reviewer
“Very rude staffs and no manners whatsoever! Delivery was scheduled today, kept calling the company to ensure it arrives today and I was promised it would only to be told now that it will not be delivered due to human error. Staffs were so rude and did not care at all. DO NOT ORDER FROM THIS RIDICULOUS COMPANY”
Helpful Report
Posted 5 years ago
Mariam Nushrat
Unverified Reviewer
“I should have read the below reviews before ordering! Extremely rude staffs. Delivery is supposed to arrive today but I have just called and they said it will not be delivered to the human error with no compassion whatsoever from the staffs. Very very unfriendly and rude”
Helpful Report
Posted 5 years ago
LEE
Unverified Reviewer
“Great products. Rude Staff.”
Helpful Report
Posted 5 years ago
Matt
Unverified Reviewer
“Have regularly used Jackson’s, however, we will never use this company again. We have never been spoken to in such a rude and disrespectful way by a staff member. Deborah was rude and who in her opinion knows far better than the tradesmen going in there. Don’t give this company your custom unless you want to be spoken to like dirt.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“DO NOT USE! poor delivery/won’t refund Lots of really poor reviews.”
Helpful Report
Posted 6 years ago
Lyndsey Unsworth
Verified Reviewer
“DO NOT ORDER FROM THIS COMPANY BAD REVIEWS ARE TRUE Bannister ordered, delivery not made, delivery company WORST EVER!!! Deborah from Jackson Woodturners Even worse. Unhelpful, patronising, refused to give refund until delivery company returned item (even though they don’t know anything about it) and is still charging me delivery. Waiting to speak to manager on Monday and will update you on outcome.”
Helpful Report
Posted 6 years ago
Jackson Woodturners is rated 4.8 based on 2,731 reviews
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