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Jackson Woodturners Reviews

4.8 Rating 2,732 Reviews
97 %
of reviewers recommend Jackson Woodturners
Company Reviews Metrics Info
4.8
Based on 2,732 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Jackson Woodturners Reviews
Visit Website

Phone:

0114 272 1228

Email:

lucie@jacksonwoodturners.co.uk

Location:

Rutland Road, Corner of Rutland Street,
Rutland Road, Corner of Rutland Street
Sheffield
S3 9PJ

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Kate
Verified Buyer
“Our new handrail arrived quickly, and well packaged. Very happy with the product and service”
Helpful Report
Posted 3 years ago
Eileen Gordon
Verified Buyer
“Wanted brass-coloured bannister ends and found them on your website. They were priced well and I was happy to pay the postage as I was unable to find what I wanted locally. Delivery was when I wanted them. Thank you.”
Helpful Report
Posted 3 years ago
Barry
Verified Buyer
“Excellent service, wood products are perfect”
Helpful Report
Posted 3 years ago
Steven
Verified Buyer
“Very poor review because you sent my goods they were damaged courier took straight back said he’d sort a replacement. No replacement a refund was issued. Had to reorder goods . Goods came was damaged again . Spoke to customer services told them couldn’t wait for another replacement had a decorator booked to paint goods and my staircase . The customer services wouldn’t issue compensation so I’ve had to put up with damaged goods which to me is unacceptable Steven kaye”
Helpful Report
Posted 3 years ago
Thank you for taking the time to review Jackson Woodturners. We see that the original order was refused on delivery, so your order was sent back to us and processed as a return and refunded on the 29th November. Any items that are damaged or refused need to be reported to us direct within 48 hours. We did not have any contact from yourself regarding this matter until the 6th December when your second order arrived, this rail was also not suitable due to quality, we collected the rail and refunded this in full including all delivery fees.
Posted 3 years ago
Philip
Verified Buyer
“Great show room friendly staff very helpful had my order delivered came within a few days and products was good value and well made thank you”
Helpful Report
Posted 3 years ago
Dariusz
Verified Buyer
“everything perfect.item high quality.thank you”
Helpful Report
Posted 3 years ago
Daniel Docherty
Verified Buyer
“Great service and great prices, products delivered on time👍👍”
Helpful Report
Posted 3 years ago
Neil Crawford
Verified Buyer
“Something was missing from my last order. JWT were quick to get it out for me! Very happy.”
Helpful Report
Posted 3 years ago
Tim
Verified Buyer
“Really dissatisfied with attitude of Holly ! Rang to say the delivery date was wrong. She pretended that the phone line was bad . Which it was not . Had made several call that morning, with out a problem . Will not use again . Been a carpenter for 34 years ! Will use pear stair next time !”
Helpful Report
Posted 3 years ago
Thank you for taking the time to review Jackson Woodturners. We have looked into your order and dealings with our customer services team. We can see that you contacted us by email to amend your delivery to an earlier date. Due to human error on our side unfortunately your delivery date wasn’t amended. After contacting us by phone your order was dispatched for a next day delivery. We apologise for the delivery date not being amended and have done some re-training with our customer service advisors.
Posted 3 years ago
Susan
Verified Buyer
“Really good service. Delivered in perfect condition (which this day and age is quite unique) Easy to order also I ordered additional products which in the end didn't really need . No problem to cancel the order and refund given .would definitely recommend”
Helpful Report
Posted 3 years ago
Mark
Verified Buyer
“First time order and it will not be the last! Excellent quality products at very competitive prices even with delivery costs added. I purchased pre primed stair parts and the finish and quality of wood was fantastic, I have a very happy customer🙂”
Jackson Woodturners 5 star review on 7th December 2022 Jackson Woodturners 5 star review on 7th December 2022 Jackson Woodturners 5 star review on 7th December 2022
Helpful Report
Posted 3 years ago
Pete Brearley
Verified Buyer
“Quality product and delivered as stated”
Helpful Report
Posted 3 years ago
Gordon
Verified Buyer
“Very good to deal with, quick and efficient service.”
Helpful Report
Posted 3 years ago
John
Verified Buyer
“Excellent quality product at a very reasonable price too. Received within 72 hours of ordering.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Good quality product welll packaged and delivered as expected but a little pricey”
Helpful Report
Posted 3 years ago
Richard Adgie
Verified Buyer
“Easy ordering via the website, great value and quality of hemlock spindles, handrail and base rail. Arrived on time and well packaged with no damage to any of the parts. Would definitely order from them again.”
Helpful Report
Posted 3 years ago
Andrew
Verified Buyer
“Yes order product got delivered to the place it was to be fitted and. It was perfectly rapped in bubble brilliant product got job done and customer happy”
Helpful Report
Posted 3 years ago
Paul
Verified Buyer
“Good price, and fast service”
Helpful Report
Posted 3 years ago
Graham
Verified Buyer
“Oak handrails. Good price and quality. Very pleased”
Helpful Report
Posted 3 years ago
Russell
Verified Buyer
“Excellent service from start to finish”
Helpful Report
Posted 3 years ago
Jackson Woodturners is rated 4.8 based on 2,732 reviews
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