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Jackson Woodturners Reviews

4.8 Rating 1,756 Reviews

96 %

of reviewers recommend Jackson Woodturners

Company Reviews

4.8

Based on 1,756 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0114 272 1228

Email:

lucie@jacksonwoodturners.co.uk

Location:

Rutland Road, Corner of Rutland Street,
Rutland Road, Corner of Rutland Street
Sheffield
S3 9PJ

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Jackson Woodturners 5 star review on 25th April 2024

Jackson Woodturners 5 star review on 25th April 2024

Jackson Woodturners 5 star review on 25th April 2024

Jackson Woodturners 5 star review on 25th April 2024

Jackson Woodturners 5 star review on 3rd April 2024

Jackson Woodturners 5 star review on 3rd April 2024

Jackson Woodturners 5 star review on 2nd April 2024

87

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product but!! Spindle base support rail was incorrectly rebated which meant the infill section stood proud of the base rail, as this piece as well as the handrail was skrink wrapped I didn't check for this and proceeded with the fit when I realised I contacted Deborah at jacksons who asked for images which I supplied, Dedorah's response was that the wood had swelled and hence not their problem. If my complaint had been handled correctly ( I was willing to remove the excess wood myself as i eventually had to ) all that was needed was a little empathy and not the rudeness I recieved with no call back to check if I had managed the problem ok. My advice to Jacksons is to review your customer journey policy then maybe understand that reviews like mine and many others here show that you are doing things very badly and question whether you should be trading with the general public who expect much more in terms of service. Regards Ian”

Posted 4 years ago

“Easy to use site. Communication re delivery time excellent. Securely packaged arrived on time. cFirst class items and service throughout”

Posted 4 months ago

“Quick delivery and great product.”

Posted 4 months ago

“Spindles top draw for oak fitting them this weekend already put Danish oil on them come up brilliant 👏”

Posted 4 months ago

“Overall good but the the couriers let you down by being a day late and costing me time I won’t get back. The oak spindles were slightly to big or the housing in the rails were too small. Either way, a leading edge had to be put on the the top and bottom of each spindle! Not the end of the world but again, it cost me time!”

Posted 4 months ago

“Great service. Easy to order. Items arrived quickly”

Posted 5 months ago

“Excellent service, affordable product and the accurate description made it easy to order.”

Jackson Woodturners 5 star review on 23rd November 2023

Posted 5 months ago

“Staff very helpful, answered questions very quickly. Quick delivery and get up to date throughout process”

Posted 5 months ago

“This is a great company to buy from, they have very competitive prices, the website is easy to navigate, you are informed of every step from ordering to delivery and they package everything so well, the chances of damage are slim to none.”

Posted 5 months ago

“Purchased newel posts, top rail, bottom rail and spindles from here, it was all good quality, exactly as advertised, cut length were accurate which was great, and it was all at a decent price. I will absolutely be purchasing any wood work/building supplies from here again. Oh and it was all delivered on the day I chose which was brilliant.”

Posted 5 months ago

“A+++++++++++++++++++++++”

Posted 5 months ago

“I have purchased materials from Jackson on a number of occasions and the service and products have all been excellent. I would have no problem in recommending them to anyone.”

Posted 5 months ago

“Just wanted to share that I had great service and the products that i purchased were of great quality definitely will be a returning customer. Thank You Tony”

Posted 5 months ago

“I needed Mopstick stair rails for a client job. Quality product and well packed for transport. Even with the carriage cost (bearing in mind these are long so not the usual jiffy bag post), it was still half the price of a certain DIY outlet. Will happily use Jackson Woodturners again when the need arises.”

Posted 5 months ago

“Good quality products at good prices. Would always recommend.”

Posted 5 months ago

“Delivered on time thankyou”

Posted 5 months ago

“Excellent customer service, great quality materials and fast delivery - very impressed.”

Posted 5 months ago

“good quality items and delivered on time.”

Posted 5 months ago

“Good service excellent quality.”

Posted 5 months ago

“Best price by far for branded products, good communication and quick delivery.”

Posted 5 months ago

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Jackson Woodturners is rated 4.8 based on 1,756 reviews