Jackson Woodturners Reviews

Name: Jackson Woodturners
Address: Rutland Road, Corner of Rutland Street, Rutland Road, Corner of Rutland Street, Sheffield
Rating: 4.77

4.8 Rating 1,753 Reviews

96 %

of reviewers recommend Jackson Woodturners

Company Reviews

Metrics

Info

4.8

Based on 1,753 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0114 272 1228

Email:

lucie@jacksonwoodturners.co.uk

Location:

Rutland Road, Corner of Rutland Street,
Rutland Road, Corner of Rutland Street
Sheffield
S3 9PJ

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Jackson Woodturners 5 star review on 25th April 2024

Kornel

Jackson Woodturners 5 star review on 3rd April 2024

Patrick

Jackson Woodturners 5 star review on 2nd April 2024

Edd

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good, fast service but the item was sub-standard. Issue quickly and politely rectified.”

Helpful Report

Posted 1 month ago

Good morning, May I first of all apologise for your initial item being sub standard, although I am pleased that the issue was rectified quickly and politely by our customer sales team. May I thank you for that positive feedback and I will relay that to my team.

Posted 1 month ago

“The pigs ear handrail does not include any fixings. The invoice was not received online until the day of receiving the handrail, which I would have preferred receiving at the time of ordering. I was not able to track the item which meant I had to rely on the delivery date given at time of ordering. These points are mentioned so you can improve your modus operandii.”

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Posted 3 months ago

“Great quality product and packaged well but not impressed that the delivery/courier did not ring the doorbell and goods were left on the front doorstep leaving my wife having to get a neighbour to carry the goods indoors as too heavy for her to lift. The goods could have so easily been stolen.”

Helpful Report

Posted 4 months ago

Good afternoon. Thank you for your review and we are pleased that you are happy with the product and the packaging. Thank you for those comments. I am sorry to hear that you were unhappy with the courier service and that your wife was left to carry the heavy goods indoors. We will of course be feeding this straight back to the courier concerned.

Posted 4 months ago

“Good products at competitive prices, but some issues with the shipment; one package out of 3 was returned by the courier to Jacksons for some unknown reason and one item was missing from the original shipment. This was quickly resolved by Jacksons but did delay my progress”

Helpful Report

Posted 4 months ago

Good morning Nigel, Thank you for your kind comments regarding Jackson Woodturners. On behalf of the couriers, please accept our apologies regarding the delays, however I am pleased that our staff resolved the issues quickly.

Posted 4 months ago

“You as a company are really good but dx delivery are absolutely shocking”

Helpful Report

Posted 5 months ago

Good morning, We appreciate your feedback. We always strive to work with our couriers to achieve timely deliveries, although there are times when the courier is unable to deliver for one reason or another. We will continue to monitor their effectiveness moving forward. Once again, thank you for the positive feedback regarding Jackson Woodturners.

Posted 4 months ago

“The product was exactly what I needed. The website wasn’t brilliantly helpful as there weren’t enough pictures or dimensions for me to completely check compatibility but I took a chance and it paid off. I’ve only given 3 stars because shipment was extremely slow and as much as the product cost. If I’m going to have to spend almost £8 on shipping I expect it to arrive within 48 hours not a week later.”

Helpful Report

Posted 5 months ago

“I would like to talk to one operator to take by order not 5/6 poeple different times.”

Helpful Report

Posted 7 months ago

Good mornig Stephen, I am sorry that you were unhappy to have spoken to more than one staff member. We do have 3 staff working within the sales department and if your original operator is off or with another customer we like to think that all our opertaors can pick up from where a colleague left off. We trust you were happy with the final result. We are of course, always happy to receive feedback.

Posted 6 months ago

“Communication from Jackson Woodturners.. Excellent Product does not feel as light as indicated. Poor on Description.”

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Posted 7 months ago

“Product ok. Hurt delivery was very poor and not on time Customer service just basically said wait and offered no refund on postage Not what I expected at all”

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Posted 7 months ago

“I was initially interested to use your bespoke service as I had a recommendation from my joiner Molly wasn't able to help. Kim offered a service for wood only which isn't what I'm after I noticed that your showroom offered steel and glass which was what I thought you could offer? Bit disappointed 😞”

Helpful Report

Posted 8 months ago

“I’ve had trouble with Jackson woodturners previously, so I bought these items from a different online source. I was disappointed to then find out that was just Jackson woodturners under another name but it was too late to do anything about it…. Now I think even less of them than before.”

Helpful Report

Posted 11 months ago

I am sorry to hear that you have experienced difficulties in the past. If you choose to use Jackson's again, which I hope you will, please call us if you experience any difficulies at all as we would do out utmost to resolve it.

Posted 11 months ago

“Three stars indicates that although the bannister I purchased arrived very well wrapped in bubble wrap and thick polythene, there were several dents which obviously preceded packing. Therefore quality control in the handling of the goods prior to packing needs to be more rigorously implemented.”

Helpful Report

Posted 1 year ago

I am very sorry to hear this Anthea. We do have a 2 stage packing system which we record to allow us to check for any faults/errors etc. For future reference, we are happy to receive feedback as soon as you find any fault at which point we would be happy to investigate and rectify at the time. We thank you for your feedback.

Posted 1 year ago

“Good prices. Fast delivery and Excellent customer service. Unfortunately spindle got scratches in transit. Parcel was completely smashed like someone put under the heavy stuff.”

Helpful Report

Posted 1 year ago

Hello and thank you for your feedback on the prices, delivery and service. I do, however apologise on behalf of the couriers that the spindle was scratched during transit. I will give feedback regarding this. Thank you once again and I hope we can help you again in the future.

Posted 1 year ago

“Great goods but a day late on delivery”

Helpful Report

Posted 1 year ago

Hello Paul. I was very sorry to hear of your dissatisfation with the timing of your delivery. I can see from the tracking that all 4 of your parcels left our building at 5.58pm on 06.03. It seems there was some delay once they had reached the DX depot. It is rare that our courier of choice is late with deliveries unless there was some unforeseen circumstance on the day. Please accept our apologies on behalf of the courier on this occasion. I am extremely happy, however, that you are pleased with the product and I thank you for that feedback.

Posted 1 year ago

“The handrail, fittings and ordering process were all good with stairparts online. However, all the problems started with the delivery and the incorrectly named courier called DX (Deliver Exactly!). There was quite a delay between the ordering and delivery dates, but I’d factored that into the installation. Text from DX confirmed delivery day as Monday between 08:00 and 18:00. On the Monday, 1 or 2 parcels delivered, but they “couldn’t find the 4.2m handrail”, so that would “come tomorrow” DX delivery tracker confusingly showed 1 of 2 loaded and 2 of 2 delivered! The handrail did NOT turn up next day. In fact, it didn’t arrive until Wednesday of the following week, meaning appointments were missed. The lack of ownership and sense of urgency to resolve the problem from Jackson’s was very disappointing. Communications were really poor with some emails and voicemails not being responded to. Meaning I was having to ensure someone was home for a potential delivery between 08:00 and 18:00 for over a week. It really shouldn’t be that hard to get stuff delivered.”

Helpful Report

Posted 1 year ago

Hello David. I was very sorry to hear of your dissatisfaction with the delivery of your items recently. I can see from the tracking that your parcels left our building on 03.03 at 17.56. I can then see that there was some delay and mix up when the items were received by DX. We are reliant upon our couriers to to deliver all parcels and on time. Although this was out of our control, I certainly do not want to give you the impression of us not owning the problem and not giving the issue the urgency that it deserves. So, please accept ourt apologies for your experience on this occasion. I have attempted to trace the e mails to which you refer but was unable to trace them. We do attempt to answer all emails and phone calls as promptly as possible and all staff are trained in resolving any issues as quickly and efficiently as possible to ensure all our customers are satisfied with the result.

Posted 1 year ago

“Everything you need but if you just want a single item you are crippled by delivery charge which makes you want to go elsewhere along with the fact that VAT is not shown until checkout so the price goes up considerably again making you look elsewhere.”

Helpful Report

Posted 1 year ago

Our prices are shown on the website with VAT applied. We offer a sliding scale on our postage charge which can be view on the website prior to ordering and is automatically applied when you go to your basket, before you checkout. The order you placed was for multiple items including a length up to 4.2mtrs long. https://www.jacksonwoodturners.co.uk/delivery

Posted 1 year ago

“If an item is not held in stock then it should say so on the website along with an estimate of how long it takes Jackson Woodburners to receive the item and then deliver it. This would help when customers are planning delivery date & time and arranging workmen to fit the item.”

Helpful Report

Posted 7 years ago

“Not got them yet, still waiting”

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Posted 7 years ago

“Order correct and delivered on time. Only disappointment came when unpacking, wood arrived really well packaged so unable to check for damage whilst impatient delivery driver waited! On un packing several pieces were dented, no corresponding dents in packaging so can only assume it was dispatched like that. Disappointing as stair parts are really visible .”

Helpful Report

Posted 7 years ago

“Jackson Woodturners are very good, material/items absolutely fine, bit dusty obviously on the shelf a while, but no problem, but you were let down by delivery. As I paid for delivery on Tuesday, with my wife staying in all day, I was very annoyed that delivery didn't take place until the Wednesday without any contact on the Tuesday to inform of the delay, and without any explanation on delivery.”

Helpful Report

Posted 7 years ago

Jackson Woodturners is rated 4.8 based on 1,753 reviews