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Jackson Woodturners Reviews

4.8 Rating 2,732 Reviews
97 %
of reviewers recommend Jackson Woodturners
Company Reviews Metrics Info
4.8
Based on 2,732 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Jackson Woodturners Reviews
Visit Website

Phone:

0114 272 1228

Email:

lucie@jacksonwoodturners.co.uk

Location:

Rutland Road, Corner of Rutland Street,
Rutland Road, Corner of Rutland Street
Sheffield
S3 9PJ

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Debbie
Verified Buyer
“Thank you for your prompt service and delivery. We searched for a long time to find the right bannister and fittings....perfect!”
Helpful Report
Posted 10 years ago
John
Verified Buyer
“Perfect product exactly what I ordered perfection”
Helpful Report
Posted 10 years ago
Richard
Verified Buyer
“I was impressed with the product range on an easy to navigate web site, the prices were competitive and the goods were delivered to the right place at the said time. I have used Jackson Woodturners in the past and will continue to do so. Richard Hayes, Carpentry & Joinery”
Helpful Report
Posted 10 years ago
Kathleen
Verified Buyer
“The products arrived on time and were well packaged. They are fine except for the fact that the decorative finial I bought for the top of the newel post was made of blocked oak rather than solid oak - i.e. made from 2 pieces. This means there's a very striking stripe right across the finial where the two different pieces are very different colours. It's very annoying and is not as pictured on the website. I emailed the company via the website on the day but heard nothing back at all. I was disappointed.”
Helpful Report
Posted 10 years ago
We are very sorry to hear you are disappointed with your purchase. If you would like to call us, we would be more than happy to replace the items you are unhappy with. Jackson Woodturners
Posted 10 years ago
Robert
Verified Buyer
“The installation of the banister produced only one problem the wooden oval discs finding the center of the plaques was difficult and should have been be marked The overall effect was good against a peppermint green background resulting in comments from two 8 year old boys of awesome and cool and they much approved Buy again yes”
Helpful Report
Posted 10 years ago
Colin
Verified Buyer
“I found the web ordering really good and have now made 3 purchases. All delivered on the requested day. Quality of the product very good. I'm sure we'll use them again. Stott and Stoker Construction Ltd, Wrexham”
Helpful Report
Posted 10 years ago
Diane
Verified Buyer
“Great product, delivered on time. Glad I ordered a couple of extra spindles to the amount worked out on the app as I wouldn't have had enough. Has now been fitted and looks great.”
Helpful Report
Posted 10 years ago
Stewart
Verified Buyer
“Only ever had one problem with one handrail and it was replaced without any problems top company don't ever us any one else”
Helpful Report
Posted 10 years ago
Duncan
Verified Buyer
“Excellent service and good value. Received goods on day requested (only niggle was could not easily track delivery). After unpacking found small but noticeable damage on handrail. Called and sent photos and was advised a replacment would be sent. 2 days after initial receipt a replacement arrived! Would recommend.”
Helpful Report
Posted 10 years ago
TPS
Verified Buyer
“Happy with material also quick delivery”
Helpful Report
Posted 10 years ago
Paul
Verified Buyer
“excellent service. product well wrapped. delivered promply. recommended a1+”
Helpful Report
Posted 10 years ago
Robert
Verified Buyer
“excellent service delivered right on time on the date we had asked for. Goods ordered were in perfect condition - very pleased.”
Helpful Report
Posted 10 years ago
Luke
Verified Buyer
“Great company, rang to check my order was right - as not all parts would fit together - turns out I had accidentally ordered wrong size for one part. Great customer service, quick delivery.”
Helpful Report
Posted 10 years ago
Kerry
Verified Buyer
“My mom had already used and she was really pleased with service, so she recommended them to me, I was not disappointed excellent quality and service and half the price of other DIY companies. Would definitely recommend.”
Helpful Report
Posted 10 years ago
Dale
Verified Buyer
“good quality product, well packaged,thanks.”
Helpful Report
Posted 10 years ago
Paul
Verified Buyer
“Fantastic service, items as described, great quality.”
Helpful Report
Posted 10 years ago
Colin
Verified Buyer
“I WAS GENERALLY PLEASED WITH MY PURCHASE AND THE PROMPT DELIVERY. I DID HOWEVER HAVE A SPECIFIC COMPLAINT THAT I WROTE TO JW ABOUT, BY EMAIL ON 28 SEPTEMBER. AMAZINGLY, TWO WEEKS LATER, I HAVE STILL NOT RECEIVED THE COURTESY OF A REPLY. VERY DISAPPOINTING. THE EMAIL IS REPRODUCED BELOW: Hello, My delivery arrived today, Monday, which was very prompt and the goods were well packed. The handrail and brackets are just fine but the end caps are unsatisfactory. One pack was obviously odd stock, the packaging was damaged and the fittings a little scratched. More importantly, all three sets of caps are completely different shades/hues. I tried to capture this on the attached photo but it hasn't really come out. The different colouration of the old stock ones is not altogether surprising as the broken packaging would have allowed air in. However the different colour between the other two is marked and I am surprised it has passed the attention of your QA people. I simply can't be bothered going through the palaver of returning them. I am installing three separate short lengths of handrail, a little away from one another, so I'm hoping that when erected, the difference will not be too apparent. Also when exposed to air they might change a little. I just wanted to record my displeasure. Regards, Colin Harman”
Helpful Report
Posted 10 years ago
Paul
Verified Buyer
“High quality Oak Handrail and base rail. Delivered in quick time. Would recommend and use again Thanks”
Helpful Report
Posted 10 years ago
Anne
Verified Buyer
“The spindles were exactly as advertised and are very good quality and arrived the day after I ordered,I would definitely use this company again.”
Helpful Report
Posted 10 years ago
Heidi
Verified Buyer
“Excellent service, beautiful product which was very well packaged to ensure received in perfect condition. Would not hesitate to recommend or use you again. We were extremely happy from start to finish. Thank you”
Helpful Report
Posted 10 years ago
Jackson Woodturners is rated 4.8 based on 2,732 reviews
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